Meter readings

• How to read electricity meters

  Electronic or Digital Displays

  • If your meter has one row of numbers just fill in the first row. If it has two rows, fill in both
  • Ignore any numbers in red and any after the decimal point

  For example

  or

  In these examples, the meter reading is 41478

  Dial Meters

  • Read the dials from left to right
  • If the pointer is between two numbers, take the lower (if it is between the ‘9’ and ‘0’ then record ‘9’)
  • If the pointer is exactly on a number (e.g. ‘3’) and the following dial is a ‘9’ then reduce the number by one (e.g. the ‘3’ would become a ‘2’)

  For example

  

  In this example, the meter reading is 48616
• How to read gas meters

  Digital Displays

  • Read the numbers from left to right
  • Ignore any digits shown in red
  • Ignore any digits after the decimal point

  For example

  

  In these examples, the meter reading is 41478

  Dial Meters

  • Read the dials from left to right
  • If the pointer is between two numbers, take the lower (if it is between the ‘9’ and ‘0’ then record ‘9’)
  • If the pointer is exactly on a number (e.g. ‘3’) and the following dial is a ‘9’ then reduce the number by one (e.g. the ‘3’ would become a ‘2’)
  • Each dial turns in the opposite direction to the one before
  • Ignore red dials, ‘100 per rev’ and the largest dial

  For example

  

  In this example, the meter reading is 78631
• Submit a meter reading

  You can use our online meter readings form.

  You can send an email to meterreadings@utilita.co.uk.

  You can also leave your readings on our free automated Meter Reading Line by calling 0345 2093 750.

  If you would prefer to speak to a Customer Services Advisor please call 0345 2072 000.