You can submit your meter readings in My Utilita, using our online meter reading form or by emailing meterreadings@utilita.co.uk.
To submit your reading directly within My Utilita, simply visit the ‘Account’ tab and select ‘Meter Readings’, you’ll then be able to add your electricity and gas readings. Don’t forget, My Utilita also comes with a handy torch feature, so you’ll be able to read your meter even if it’s in a dark space.
Your smart meters should automatically send your readings to us, however if you do need to take a reading simply press 9 on your main meter.
If you have an older style of meter with a digital display or a dial, you will need to manually take a reading by following the steps below.
The fastest way to get in touch is to chat to us online. Available 24/7.
Find answers to your questions and share solutions with other Utilita customers.
Get helpDo you have a question about your meters or any of our equipment in your home? Please get in touch with us here and you will receive a response within five working days.
Only call if you need to, otherwise please use our online chat.
Select the top-up card that looks like yours
Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 0330 3337 442
Or if you’re moving home on 0345 2068 777
Call us Monday to Friday, 8am to 6pm on 0333 0156 662
Top-up over the phone on 0345 2068 333 Submit a meter reading on 0345 2093 750 Pay a bill on 0330 053 7657
Lost supply? - please call our Emergency Line on 03452 068 999 so we can get you back on supply
quickly!
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)
03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.