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  • Submit a meter reading

Submit a meter reading

FAQs

  • How can I submit a meter read?

    You can submit your meter readings in My Utilita, using our online meter reading form or by emailing meterreadings@utilita.co.uk.

    To submit your reading directly within My Utilita, simply visit the ‘Account’ tab and select ‘Meter Readings’, you’ll then be able to add your electricity and gas readings. Don’t forget, My Utilita also comes with a handy torch feature, so you’ll be able to read your meter even if it’s in a dark space.

  • How can I take a meter reading?

    Your smart meters should automatically send your readings to us, however if you do need to take a reading simply press 9 on your main meter.

    If you have an older style of meter with a digital display or a dial, you will need to manually take a reading by following the steps below.

  • How to read electricity meters:
    meter reading instructions
  • How to read gas meters:
    meter reading instructions

Still need help?

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  • Send us an email

    Meter Enquiry

    Do you have a question about your meters or any of our equipment in your home? Please get in touch with us here and you will receive a response within five working days.

    We’re sorry but we cannot process your enquiry through our contact form.

    The fastest way for you to regain supply is to phone our Call Centre.

    If your supply in on please call 03452 072 000, however if your supply is off please call 03452 068 999.

    Your Details

    Please provide us with one of the following contact options: e-mail, phone or mobile number.
    Please double check your phone number.
    Please double check your mobile phone number.
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    Need help?

    Your Customer Reference Number is a 10 digit number and can be found in the top right corner of any letter you have received from Utilita.

    If you are unable to find your Customer Reference Number you can retrieve it below by entering your email address, phone number or Top-Up/Billpay Card Number and your postcode.

    Find




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  • Call us

    Only call if you need to, otherwise please use our online chat.

    Select the top-up card that looks like yours

    IHD & Blue Card
    Freedom Meter & Red Card
    If you’ve lost supply, you can call our Emergency Line every day from 8am to 10pm on 0345 2068 999
    General Enquiries

    Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 0330 3337 442
    Or if you’re moving home on 0345 2068 777

    Need help with your bill?

    Call us Monday to Friday, 8am to 6pm on 0333 0156 662

    Available 24/7

    Top-up over the phone on 0345 2068 333
    Submit a meter reading on 0345 2093 750
    Pay a bill on 0330 053 7657

    If you’ve lost supply, you can call our Emergency Line every day from 8am to 10pm on 0345 2068 999
    General Enquiries

    Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 0330 3337 440
    Or if you’re moving home on 0345 2068 777

    Need help with your bill?

    Call us Monday to Friday, 8am to 6pm on 0333 0156 662

    Available 24/7

    Top-up over the phone on 0345 2068 333
    Submit a meter reading on 0345 2093 750
    Pay a bill on 0330 053 7657

Lost supply? - please call our Emergency Line on 03452 068 999 so we can get you back on supply quickly!
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)

03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.

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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh, SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem