When you can see what you're spending,
you're in control.
We believe by choosing to Pay As You Go you get the most from our service, but we understand you may prefer an alternative payment option – so, you can choose what works for you. Choose your preferred payment method and with FLEXIPAY, change it later if you want to.
We make it simple to manage your account wherever you are in the world. View your balances and history or make changes to your details. Everything from your My Utilita dashboard.
‐ Manage your account
‐ Top-up online
‐ View history
Tired of estimated energy bills? With our smart meters and In-Home Display,
you'll see exactly how much you're spending on your energy.
Sometimes life can be hectic and running a household can be tough. So to help out in case you need it, our smart meters have built-in Emergency and Friendly Credit features.
When you've accepted the 'low credit alert' on your In-Home Display, you will have access to £15 'Emergency Credit' when your balance reaches £0. Your credit will then be displayed as a negative balance and run down to -£15.
If you top-up whilst in Emergency Credit, don’t forget to:
- Fully repay the Emergency Credit that you have used
- In addition to the Emergency Credit, you must also ensure the meter is topped-up by at least £1 to avoid loss of supply
Our Friendly Credit feature means you never lose supply during evenings, weekends or bank holidays – even if your Emergency Credit runs out, or has not been activated. Your smart meters automatically enter Friendly Credit mode everyday from 2pm until 10am the next working day – giving you plenty of time to top-up your supply.
Any extra credit used beyond the £15 Emergency Credit is called 'Friendly Credit'.