Help | Utilita Energy

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Find answers to your questions and share solutions with other Utilita customers.

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Get tips, support and helpful info about your smart meters, topping-up and the My Utilita app.

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Do your bit for the planet and start saving money with our energy efficiency advice.

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Learn more about your journey to become a Utilita customer.

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You can get help with energy problems including issues with your bills or meters, or if you’re struggling to pay for the energy you use.

If you live in England or Wales, visit citizensadvice.org.uk/energy or contact the Citizens Advice consumer service on 0808 223 1133. Calls are free.

If you live in Scotland, go to energyadvice.scot or contact Advice Direct Scotland on 0808 196 8660. Calls are free.

If you’re unhappy with our service, visit our complaints page.