Coronavirus: We’re expecting more calls than normal. Please read our FAQs before you get in touch.

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Advice for customers during the Coronavirus outbreak

Our phone lines may be busier than normal as we’re currently focused on supporting our most vulnerable customers. If you can’t find an answer in our Help Centre, send us a message or use our online chat.

Plus, read our advice for customers during the Coronavirus (COVID-19) outbreak.

How can we help?

Our Help Centre is here to answer any questions you may have.

Available 24/7

Chat to us online

Our virtual assistant can answer any queries you
have night and day

CHAT TO US

Available 24/7

Sign In to My Utilita

Manage your account online -
it’s quick and easy!

What can I do online?
- View your balance or latest bill
- View your energy usage and spend
- View your payment history
- Apply for a POWER UP
- Get in touch with us

Available 24/7

Watch our Help Videos

Tips, support and helpful info about
your smart meters.

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Available
Mon-Fri 8am - 8pm
Sat 8am - 5pm

Call our team

Our friendly Customer Care Team
are here to help

Call 0345 207 2000

Get your free
In-Home Display cover.

Added grip and a splash a colour - they’re bound to brighten up your day.

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Advice for customers during the Coronavirus outbreak

How can we help?

Chat to us online

Sign In to My Utilita

Watch our Help Videos

Call our team

Get your free In-Home Display cover.

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In-Home Display cover.