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Advice for Winter

Trying to contact us? We can be a little busier over the colder months, so you may experience longer wait times. To keep you on supply, we have all the information you’ll need.

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Available 24/7

Chat to us online

Our virtual assistant can answer any queries you have night and day

CHAT TO US

Available 24/7

My Utilita

Manage your account online -
it’s quick and easy!

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  • What can I do online?
    • View your balance or latest bill
    • View your energy usage and spend
    • View your payment history
    • Apply for a POWER UP
    • Get in touch with us

Available 24/7

Asset 5

Watch our Help Videos

Tips, support and helpful info about
your smart meters.

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Available
Mon-Fri 8am - 8pm
Sat 8am - 5pm

Call our team

Our friendly Customer Care Team
are here to help

Call 0345 207 2000