Planned Maintenance

We’ll be carrying out planned maintenance on Tuesday 22 June from 8pm to 2am. During this time, top-ups will be unavailable but don’t worry – if you’re a PAYG customer, you’ll be in Friendly Credit hours until 10am on Wednesday morning so your energy won’t be affected.

Utilita Community NEW

Find answers to your questions and share solutions with other Utilita customers.

Learn More

Available 24/7

Chat to us online

Our virtual assistant can answer any queries you have night and day


Available 24/7

My Utilita

Manage your account online -
it’s quick and easy!

Sign in
  • What can I do online?
    • View your balance or latest bill
    • View your energy usage and spend
    • View your payment history
    • Apply for a POWER UP
    • Get in touch with us

Available 24/7

Asset 5

Watch our Help Videos

Tips, support and helpful info about
your smart meters.


Mon-Fri 8am - 8pm
Sat 8am - 5pm

Call our team

Our friendly Customer Care Team
are here to help

Call 0345 207 2000