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Phone Line High call volumes

We are currently experiencing isolated technical difficulties with our phone lines due to high call volumes, this may cause some customers difficulties in connecting to an advisor .

We appreciate your patience during this time and apologies for any inconvenience caused.

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Common questions

How do I make the most of my credit?

What if I want to pay by Direct Debit?

I'm moving home, what do I do?

How do I submit a meter reading?

How do I sign up for the Warm Home Discount?

How do I apply if I'm owed a refund?

How are Utilita Energy's tariffs structured?

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What is Pay As You Go?

Prepayment meters allow you to see your remaining balance, which can give you a better idea about how much your energy is costing as you use it - this can help you to save energy and money.

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How do I sign up?

We will handle the whole process for you. The transfer will be completely seamless as the same pipes and wires are used by all suppliers.

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How can I top-up?

No more bills, just easy-to-manage top-ups, automatically credited to your smart meters.

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Help Videos

Our videos are here to provide tips, support, and helpful information about your smart meters.

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Still need help?

If you've not been able to find the answer to your question, please get in touch below.