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Energy Bill Support Scheme

Information about the £400 grant announced by the UK Government to support families during the cost of living crisis.

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Looking after you

Utilita Community forum

Find answers to your questions and share solutions with other Utilita customers.

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Watch our Help Videos

Get tips, support and helpful info about your smart meters, topping-up and the My Utilita app.

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Energy efficiency

Do your bit for the planet and start saving money with our energy efficiency advice.

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Switching to Utilita

Learn more about your journey to become a Utilita customer.

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Can’t find an answer to your question?

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Get help with an energy problem

You can get help with energy problems including issues with your bills or meters, or if you’re struggling to pay for the energy you use.

If you live in England or Wales, visit or contact the Citizens Advice consumer service on 0808 223 1133. Calls are free.

If you live in Scotland, go to or contact Advice Direct Scotland on 0808 196 8660. Calls are free.

If you’re unhappy with our service, visit our complaints page.