Terms & Conditions
Please make sure that there’s someone over the age of 18 in
the property during the install,
even if the meters are outside, and there is a clear and safe working area around the
meters and the main fuse.
Please ensure that any animals (like dogs) are away from
the working area and remain there for the duration of the works.
Please ensure you have permission from the homeowner to have a smart meter installed.
To ensure the safety of our engineers, we will not be
able to carry out the install if someone at the property has COVID symptoms.
If you have asked for a carer or legal guardian to be
present during the install, it will not take place unless they are present.
If we miss or are late for the appointment, you may be
eligible for compensation under our Guaranteed Standards of Performance.
We reserve the right to charge a £30 fee if our engineer
arrives at your home and can’t access your current meter.
If you are unable to to provide access, you must get in
touch with us to re-arrange your appointment.
Our engineer will complete your installation in compliance with the
Consolidated Metering Code of Practice. This is owned by the Retail Energy Code – you can take a look
on their website (you'll need to create an account first).
During the install, your gas and/or electricity will be switched off for a short period.