• Energy
    • Smart Energy
    • Smart Meters
    • Energy High 5
  • Payments
  • My Utilita
  • Help
  • Services
    Sign in
  • Home
  • Energy
  • Mobile
  • Business
  • Energy Hub
  • Extra
  • Energy+
  • Services
    • Energy
    • Mobile
    • Business
    • Energy Hub
    • Extra
    • Energy+
  • Sign In
  • Get a quote

    Help

  • Help
        Making payments
      • Top-ups
      • Replacement Cards
      • Direct Debit
      • Tariffs
      • BillPay
      • Refunds
        Energy
      • My Utilita
      • Smart Meters
      • Switching
      • Meter readings
      • Lost Supply
        Smart meters
      • Installation
      • Manage your install
        Support
      • Save Energy
      • Warm Home Discount
      • Priority Services
      • Green Deal
      • Complaints
      • Emergency Lines
    • Making payments
    • Top-ups
    • Replacement Cards
    • Direct Debit
    • Tariffs
    • BillPay
    • Refunds
      Energy
    • My Utilita
    • Smart Meters
    • Switching
    • Meter readings
    • Lost Supply
      Smart meters
    • Installation
    • Manage your install
      Support
    • Save Energy
    • Warm Home Discount
    • Priority Services
    • Green Deal
    • Complaints
    • Emergency Lines
    Making payments
  • Top-ups
  • Replacement Cards
  • Direct Debit
  • Tariffs
  • BillPay
  • Refunds
    Energy
  • My Utilita
  • Smart Meters
  • Switching
  • Meter readings
  • Lost Supply
    Smart meters
  • Installation
  • Manage your install
    Support
  • Save Energy
  • Warm Home Discount
  • Priority Services
  • Green Deal
  • Complaints
  • Emergency Lines
  • Home
  • Emergency Lines

Emergency Lines

Gas Emergency Number

In the event of a gas emergency, please contact National Grid using the details provided: 0800 111 999 or visit their website.

Electricity Emergency Number

In the event of an electricity emergency with your supply, please contact your local Distribution Network Operator. You can find out who the Distributor is for your site by taking the first two digits of the MPAN to match to the Distributor ID in the table below:

MPAN regions
Dist.
ID
Dist. Network
Operator
Emergency Number Operator
Website
Operator
Address
10 Eastern Power Networks PLC 0800 783 8838 UK Power
Networks Emergency Information
Customer Relations
UK Power Networks
Fore Hamlet
Ipswich
Suffolk
IP3 8AA
11 Western Power Distribution (East Midlands) 0800 6783 105 Western Power Western Power Distribution
Information Centre
Avonbank
Feeder Road
Bristol
BS2 0TB
12 London Power Networks PLC 0800 028 0247 UK Power
Networks Emergency Information
Customer Relations
UK Power Networks
Fore Hamlet
Ipswich
Suffolk
IP3 8AA
13 SP Manweb Plc 0845 272 2424 SP Energy Contact
Information
SP Energy Networks
Customer Service
PO Box 168
Prenton
CH26 9AY
14 Western Power Distribution
(West Midlands)
0800 6783 105 Western Power Western Power Distribution
Information Centre
Avonbank
Feeder Road
Bristol
BS2 0TB
15 Northern
Powergrid (Northeast)
Limited
0800 668 877 Northern Powergrid
Contact
Information
Northern Powergrid
Customer Relations
FREEPOST NEA 1047
Houghton le Spring
DH4 7BR
16 Electricity North
West Ltd
0800 195 4141 Electricity
North West
Electricity North West
Customer Relations
PO Box 4375
Manchester
M61 0ET
17 Scottish Hydro-Electric
Distribution Ltd
0800 300 999 Scottish and Southern
Contact Information
SSE Power Distribution
Fault Management Centre
2nd Floor
Inveralmond House
200 Dunkeld Road
Perth PH1 3AQ
18 SP Distribution Ltd 0845 272 7999 SP Energy
Contact Information
SP Energy Networks
Customer Service
PO Box 8729
Bellshill
ML4 3YD
19 South Eastern Power Networks PLC 0800 783 8866 UK Power Networks Emergency Information Customer Relations
UK Power Networks
Fore Hamlet
Ipswich
Suffolk
IP3 8AA
20 Southern
Electric Power
Distribution Plc
0800 072 7282 Scottish and Southern
Contact Information
SSE Power Distribution
Fault Management Centre
2nd Floor
Inveralmond House
200 Dunkeld Road
Perth PH1 3AQ
21 Western Power Distribution
(South Wales)
0800 6783 105 Western Power Western Power Distribution
Information Centre
Avonbank
Feeder Road
Bristol
BS2 0TB
22 Western Power Distribution (South West) 0800 6783 105 Western Power Western Power Distribution
Information Centre
Avonbank
Feeder Road
Bristol
BS2 0TB
23 Northern Powergrid (Yorkshire) plc 0800 375 675 Nothern Powergrid
Contact Information
Northern Powergrid
Customer Relations
FREEPOST NEA 1047
Houghton le Spring
DH4 7BR
24 Independent
Power Networks
Ltd
0800 171 2012 UK Power Networks Emergency
Information
Independent Power Networks
Ocean Park House
East Tyndall Street
Cardiff CF24 5GT
25 ESP Electricity Network
Company Ltd
0800 731 6945 ESP Electricity
Emergency
Information
ESP Electricity
Hazeldean
Station Road
Leatherhead
Surrey
KT22 7AA
26 Energetic
Electricity Ltd
0800 804 8688 Energetics UK Power Energetics Electricity
International House
Stanley Boulevard
Hamilton Intl Technology Park
Glasgow
G72 0BN
27 The Electricity Network
Company Ltd
0800 032 6990 GTC Emergency
Information
GTC
Energy House
Woolpit Business Park
Bury St Edmunds
Suffolk
IP30 9UP
About
  • About us
  • Our energy
  • My Utilita
  • Smart Meters
  • Policies
  • Modern Slavery
Customers
  • Sign in
  • Get a quote
  • Payments
  • Priority Services
  • Warm Home Discount
Contact
  • Help
  • Community
  • Complaints
  • Press
  • Careers
  • Emergency
  • Terms
  • Privacy
  • Code of Practice

Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem