To be eligible for the Utilita Jackpot you need to be a Utilita customer on first of the month with a live electricity or gas supply (or both!). Unfortunately, we can’t include you in the draw if you are: a Business Energy customer, under 18 years old, a Utilita Energy employee, a VOID property we supply, a customer who has left Utilita.

You don’t need to do anything - Utilita customers will be automatically entered into the prize draw to win one of our prizes.

Winners will be drawn at random. Check our social media channels and your email where we will announce who has won!

Utilita customers can earn bonus tickets for the Utilita Jackpot draw – so now there’s even more chances to win! To view your tickets and tick off as many as possible before the next draw, simply download our award-winning My Utilita app and click on the Utilita Jackpot feature.

We value your loyalty - that’s why we’ll give you an extra entry into the Utilita Jackpot draw for every year you’re supplied by us at the same address. So, you should have one bonus ticket for every year since you joined Utilita at your current property.

You can earn a bonus ticket simply by signing up to receive updates about our products and services – nice! To earn your extra ticket, simply download My Utilita, visit the ‘Account’ page and opt in to receive our updates.

Become a Savings user and you’ll receive another bonus ticket for the Utilita Jackpot! Simply download My Utilita, visit the Payments page and add a little extra cash to your Savings account when you next top-up – that way you’ll have credit stashed away ready for when you need it most.

On 1 February 2022, we updated our Utilita Jackpot Terms & Conditions (“Terms”) to help clarify and make it easier to understand what to expect as you use the service. You can review the updated Terms here.

View Terms

Privacy Information Notice - Utilita Jackpot Draw Participants

Utilita is committed to the operation of fair processes in relation to the collection and use of personal information. This Privacy Information Notice explains how we will use your personal information in connection with our Utilita Jackpot and is in addition to our terms and conditions for the draw which can be found at extra.utilita.co.uk/jackpot

Utilita Energy Limited is the controller in respect of personal information used in connection with the operation and management of the Utilita Jackpot. If you have any questions or concerns in relation to this Privacy Information Notice you can contact our Data Protection Officer at DPO@utilita.co.uk or write to us at Utilita Energy, Hutwood Court, Bournemouth Road, Chandlers Ford, Eastleigh SO53 3QB.

Our processing of your personal information in connection with the Utilita Jackpot is separate to our processing to provide you with energy. Details of our Privacy Information Notice for our core business activities can be found at www.Utilita.co.uk/terms.

1. What information we use in connection with the Utilita jackpot

The information that we process to operate the draw is taken from the information set out in your energy account. We use your [name, address, account number, email address and phone number].

We only collect additional personal data from you if:

• 1.1 you choose to participate in additional activities that generate an additional ticket, which may include us asking you to provide additional information. This extra information is voluntary, and you are not obliged to provide any additional information, but this may affect your eligibility for additional tickets;
• 1.2 you are a winner in a draw as we may require some additional personal information from you to confirm your eligibility to claim the prize. This may include information contained in any proof of identity or proof of address that you provide to us, these documents may include some or all of the following information: a document identification number (e.g. passport number), date of birth, place of birth, gender, address, facial photograph, signature and account numbers; or
• 1.3 you opt out of participating in the Utilita Jackpot.

We use this information to operate the Utilita Jackpot, and identify you to award any prizes. We will also publish some information about you if you are a winner. Further details about publication of winner's details are contained in the Utilita Jackpot terms and conditions.

We may share your information with:

• a third party who provides any individual prizes offered through the draw; and
• industry partners, including our independent auditors and the Advertising Standards Authority.

2. Keeping in touch with you

We may use your contact details to send you information by letter, email, text message or phone about the Utilita Jackpot, and any prizes that you may have won. We will contact you by electronic means unless you have told us this is not suitable for your needs.

We may also use your information to let you know about opportunities to gain additional tickets for any one or more draws in accordance with the terms of this Privacy Information Notice and we will only contact you with information about our services where you have agreed to receive such information from us.

If you do not want us to use your data in this way, please tick the box on the form in which we collect your data. If you change your mind about being contacted for marketing purposes please tell our Customer Services Team.

You may opt out of the Utilita Prize draw at any time by sending us an email to jackpot@utilita.co.uk or a letter to Utilita Jackpot, Hutwood Court, Bournemouth Road, Chandlers Ford SO53 3QB containing your Name, Address and Customer Reference Number and put "Utilita Jackpot Opt Out" in the subject line of your email or at the top of your letter.

3. How we look after your personal information

Information we hold about you is stored on secure servers that are protected from external access using best practice in information technology. Staff access our systems by individual password protected schemes, which limit access to your data to those who need to use it to provide our Services

Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring that where we use certain service providers, we use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

4. Your rights

Under Data Protection law you have rights to protect and look after your personal data.

You have the right to ask us for your personal information that we hold and process about you. This is known as a subject access request.

You can prevent the use of your personal information for marketing purposes. You can set your marketing preferences by ticking the boxes on data collection forms. If you change your mind, please tell our Customer Services Team. Even if you refuse marketing, we will still contact you to advise you that you have won a prize and will not exclude you form a draw unless you opt out of this scheme.

You can also ask:

• that any inaccurate information we hold about you is corrected;
• that we delete information about you in certain situations;
• that we stop using your personal information for certain purposes;
• that we don’t make decisions about you by completely automated means;
• that personal data you have given us be provided to you in a common machine readable format, or sent to a third party where this is technically feasible;

The rights set out above may apply in limited circumstances, and we may not always be able to comply with your request to exercise these rights. We will try to respond to a request to exercise your rights within 1 month.

If you are unhappy with the way we handle your personal information, please contact our Data Protection Officer at DPO@utilita.co.uk. We will try to address your concerns, you can also complain to the Information Commissioner who is the relevant regulatory body.

5. Changes to the privacy information notice

Any changes that we may make to this Privacy Information Notice will be posted online or included in communications to you from time to time.