Services
Smart Meters
Get clever with your energy
Say goodbye to guessing your energy costs each month. Upgrade to a smart meter and take control.
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Take control
See energy. Save £££s.
See what you’re spending in
real-time
Say goodbye to meter readings
Understand your energy usage
Manage your account on the go
Installed at no
extra cost
Energy that’s a step ahead
Get the most out of your energy with features from MyEnergy including usage insights, monthly comparisons and much more.
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What is My Energy?
My Energy helps you understand how your home uses energy. Get a monthly breakdown of which appliances are sapping at the sockets and how you can reduce your wastage.
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What are the benefits?
You’ll be receiving personalised advice that’s tailored to your home - so you’ll be able to make savings that make a difference. Track your usage month by month and see more ways you can cut energy wastage.
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How does it work?
By completing the My Property form and connecting your Smart Display to Wi-Fi, your meter will be able to give accurate readings which we’ll breakdown into pounds and pennies per appliance.
Join to take control of your energy and start saving
FAQs
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How does a smart meter work?
A smart meter measures the amount of gas and electricity you consume. This information is then sent to your Smart Display which will automatically (and securely) send regular meter readings to your supplier through a wireless network.
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Will a smart meter cost me anything?
No, they’re free to be installed by our expert engineers. Simply just book a time that suits you!
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How does a smart meter help me to save?
You will receive real-time updates via your Smart Display by taking your energy usage and converting it to pounds and pence. This allows you to keep a watchful eye over your spending and can help adjust your behaviour to use less energy day-to-day. You can also receive personalised feedback via our My Utilita app to stretch the pennies even further.
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Do I have to have a smart meter?
Whilst the government wants all households in the UK to have a smart meter installed, it is not compulsory to have one. If you’re unsure, visit https://utilita.co.uk/help/smart-meters to find out more about the benefits.
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Are smart meters safe?
According to Public Health England (PHE), Smart Meters are one of the safest pieces of technology in the home. This is due to the exposure to low-frequency emissions produced from smart meters is lower than that caused by other appliances such as microwaves and TVs. Smart Meters are covered by EU and UK safety legislation.
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How do I book a smart meter installation?
You will need to sign up with us first which is where we will usually book a convenient smart meter install date with you. If this is not possible we will attempt to contact you soon after to arrange a suitable date. You will then receive email confirmation upon booking, and we will also send you regular reminders of the date for your smart meter installation. If you have signed up with us but have not yet booked in your smart meter install or would like to change your appointment date, please click here to get in touch with us.
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Our Smart Meter Targets
How we did against last year's target:
Fuel Target Number of Smart Meters Installed Gas 310 107 Our targets for 2025:
Our top priority is to provide all the benefits of smart energy for every customer and continue to promote the installation of smart meters to them. Our targets for 2025 are to install 887 non-domestic gas meters and 457 non-domestic electricity meters. We don’t have any domestic targets.