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Smart meters explained.

No more trips to the shop to top-up or estimated energy bills. Smart meters track your actual energy usage to put you in control - all at no extra cost.

FAQs

Your energy on the go with My Utilita.

Get a smart meter installed and manage your energy with the My Utilita app.

What are the benefits?

Only pay for what you use.

Smart meters send your actual energy usage to us which means you don’t have to send meter readings or rely on estimated bills.

Make payments on the go.

Smart meters allow you to top-up online or on the My Utilita app - so no more trips to the shop. You can pay from the comfort of your own home.

Understand your energy usage.

Use your In-Home Display to track how your usage impacts your available credit. Plus, make smart choices on how you can save energy and money.

Start saving with a smart meter.

Your In-Home display lets you see how much energy you are using at different times of the day, week, month or year, which could help you cut your energy usage and your bills by highlighting ways you can be more energy efficient.

Quick and easy energy top-ups.

No more annoying trips to the shop to top-up your meter. Top-ups are now at your fingertips with the My Utilita app.

Learn More

    FAQs

  • What is a smart meter?

    A smart meter uses the latest technology to put you in control of your energy usage and spend. They come with a portable screen called the In-Home Display and are usually situated where your old meters were, such as under the stairs or in a kitchen cupboard.

  • How much does a smart meter cost?

    They are installed at extra cost by our expert engineers.

  • How does a smart meter work?

    A smart meter measures the amount of gas and electricity you consume. They send this information to your In-Home Display and automatically – and securely - send regular meter readings to your supplier via a wireless network.

  • Will a smart meter save me money?

    Smart meters, via the In-Home Display, provide real-time updates of your energy usage and convert it into pounds and pence. By adjusting your behaviour to use less energy day-to-day based on feedback received from your smart meter’s In-Home Display, you could save on your bill or, if you are a Pay As You Go customer, make your top-ups go further.

  • Are there any other benefits?

    Yes.

    • Smart meters automatically send out readings to your supplier, saving you the hassle of submitting them yourself.
    • No more estimated bills, so you only pay for the energy you use.
    • Smart meters are Pay As You Go friendly.
    • Smart meters make the invisible visible. You can see your energy usage in pounds and pence, so it’s easier to budget.
    • No more trips to the shop to top-up; smart meters allow you to top-up from the comfort of your own home, online or via the My Utilita app.
    • Having a smart meter installed can help you to waste less energy, which helps the environment.
  • Do I have to have a smart meter?

    The Government wants every household in the UK to have a smart meter installed, but it is not compulsory to have one. Before making a decision, visit www.utilita.co.uk/help/smart-meters to find out more about the benefits.

  • Are smart meters safe?

    Smart meters are one of the safest pieces of technology in the home. According to Public Health England (PHE), the exposure to low frequency emissions from smart meters is lower than that caused by appliances such as microwaves and TVs. Smart meters are also covered by EU and UK safety legislation, which means they have undergone rigorous testing.

Learn more

Join Utilita and go smart today.

It only a few minutes to switch and we'll take care of the rest.

Take control with your In-Home Display.

Everything you need to control your energy in one place.


 
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This example only shows limited functionality of our In-Home Display,
if you would like more detail please refer to our user guides.

Adjust your usage

Lights

Dryer

Default Screen

The Handset will display the above screen by default, showing the status of your account - we call this the 'Default Screen'.

This screen will show you what your balance is, how many days it will last and the status of your account.

Your Messages

The message feature is on your handset so we can send you updates and notifications. Any price change or alteration to your tariff or meter will be sent to your inbox and the message will flash up for you to acknowledge.

Individual Messages

Important notifications will pop-up as shown above. In order to close important messages you need to press 'OK' to acknowledge that you have read it.

Less important notifications will also pop-up, but will disappear if ignored and show as an unread envelope icon in the top right-hand corner.

Your History

Clicking on the 'History' button, via the 'Main Menu' screen, will display a range of graphs showing you how much gas and/or electricity you are using and when, over the last hour, day, week or month.

Click on the 'kWh' or 'Week' buttons to scroll through the different combinations of information and timescales.

Electricity Usage Overview

Balance: This shows how much credit you currently have on your meter.

Days Left: This is approximately how many days your supply will last. It is based on your current rate of usage; if you increase or decrease your rate of usage, this figure will change to show how long your balance will last.

Gas Usage Overview

Balance: This shows how much credit you currently have on your meter.

Days Left: This is approximately how many days your supply will last. It is based on your current rate of usage; if you increase or decrease your rate of usage, this figure will change to show how long your balance will last.

Gas Usage

This screen shows your current rate of usage dial and top-up history.

Please be aware, the value under the dial shows your current rate of usage, however the position the dial sits is based on the daily targets you programme in via the 'Settings' page.

Electricity Usage

This screen shows your current rate of usage dial and top-up history.

Please be aware, the value under the dial shows your current rate of usage, however the position the dial sits is based on the daily targets you programme in via the 'Settings' page.

Your Tariff

To view your tariff name and rates, press the 'Tariff' button on the 'Main Menu' screen. Then select the gas or electricity button to view your tariff rates.

Your Electricity Tariff

If you have a duel fuel supply you can press the 'Gas' button to view your gas tariff.

Your Gas Tariff

If you have a duel fuel supply you can press the 'Electricity' button to view your electricity tariff.

Your Payment

Select the 'Electricity' or 'Gas' button to manually enter a vend code should your remote top-up fail.

Your Payment

If you top-up online, at a PayPoint outlet or via SMS, and the money does not credit your meter automatically, you will need to do a manual top-up by entering the 20, 40 or 60 digit 'vend' code here - this code will be on your receipt. You will find your vend code on any receipt, whether you receive it on paper, via text message or email. It may be anything between 20-60 digits long. It is important to keep your receipts in the event your top-up is not successful.

E-credit (Emergency Credit)

If you have ignored notifications that your credit is low or if you wish to activate Emergency Credit early; by pressing the 'E-Credit' (Emergency Credit) button on the 'Payment' screen, this screen will appear. It will ask you to accept £10 of Emergency Credit. Press the 'E-Credit' button to activate it, or 'OK' to ignore. If you continue to ignore 'E-Credit' alerts your Emergency Credit will not be activated and when your supply runs out your supply will go off.

Your Settings

The 'Settings' button will enable you to make simple changes to the Handset settings and includes budgeting features.

 

Network - access denied

 

Contrast - Press to lighten or darken screen

 

Erase - access denied

 

Info - here you can view the meter serial number and MPAN/MPRN.

 

Press to switch on/off

 

Press to switch on/off

Your Targets

By clicking on the top right hand box you can switch between £/hour, kWh and CO2Kg - then set a limit you would prefer not exceed in a day. If you go over your daily set limit the handset will notify you, so you remain in control of what you are using.

Credit Alert

When your electricity or gas meter drops to £2 credit, your handset will notify you. However you can set your own 'Low Credit Alert' by clicking on the '£ amount' box and entering the amount at which you would like to be notified. The LED will shine green if you have not used much of your limit, orange if you are half way through and red if you have almost exceeded it.

Dual Fuel Usage

This screen shows your current rate of usage dial and top-up history.

Please be aware, the value under the dial shows your current rate of usage, however the position the dial sits is based on the daily targets you programme in via the 'Settings' page.

Dual Fuel Usage

This screen shows your current rate of usage dial and top-up history.

Please be aware, the value under the dial shows your current rate of usage, however the position the dial sits is based on the daily targets you programme in via the 'Settings' page.

In Home Display