The Priority Services Register (PSR) is a register where energy suppliers and other relevant parties (such as the electricity networks and gas distributions networks) hold and maintain the details of customers who may require non-financial support due to their personal circumstances or characteristics.
This confidential service allows us to see which of our customers require specific services to help manage their account and remain on supply. These services are provided free of charge.
You may be eligible to join our PSR if you, or a member of your household are:
You may be eligible to join our PSR if you, or a member of your household are:
Priority Services Register
In order for us to provide you, or a member of your household, with extra care and support – we need to establish whether you have any priority requirements.
RegisterThe fastest way to get in touch is to chat to us online. Available 24/7.
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Get helpOnly call if you need to, otherwise please use our online chat.
Select the top-up card that looks like yours
Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 0330 3337 442
Or if you’re moving home on 0345 2068 777
Call us Monday to Friday, 8am to 6pm on 0333 0156 662
Top-up over the phone on 0345 2068 333 Submit a meter reading on 0345 2093 750 Pay a bill on 0330 053 7657
Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 0330 3337 440
Or if you’re moving home on 0345 2068 777
Call us Monday to Friday, 8am to 6pm on 0333 0156 662
Top-up over the phone on 0345 2068 333 Submit a meter reading on 0345 2093 750 Pay a bill on 0330 053 7657
Lost supply? - please call our Emergency Line on 03452 068 999 so we can get you back on supply
quickly!
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)
03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.
Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh, SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem