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Apply for the Priority Services Register

Once on this register, we can:

  • Nominate a friend or family member to receive communication and/or act on your behalf
  • Arrange for someone to attend your property to read your meters free of charge
  • Arrange for your meter to be moved for ease of access, if your meter is in an inaccessible location
  • Supply large print or braille correspondence if you have sight problems
  • Contact you if we see your supply has gone off and you require a constant supply due to a medical condition (you must have a smart meter installed for this service)
  • Provide a password scheme, so you can recognise our representative, if we need to come and visit you

If you are already registered on our Priority Services Register and complete this form again, this will update the information we have for you on your account.

Your Details

Need help finding yours?

Your Customer Reference Number is a 10 digit number and can be found in the top right corner of any letter you have received from Utilita.

If you are unable to find find your Customer Reference Number you can retrieve it below by entering your 19-digit Top-up card number or BillPay card number and your postcode.

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Your Address

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Your Information

Please select the relevant details below. We will store your information and update our Priority Services Register with the details you provide.

Additional Services


Priority Services Register

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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem


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