Apply for the Priority Services Register

Once you're on this register, we can:

• Nominate a friend or family member to receive communication and/or act on your behalf
• Arrange for someone to attend your property to read your meters free of charge
• Arrange for your meter to be moved for ease of access, if your meter is in an inaccessible location
• Supply large print or braille correspondence if you have sight problems
• Contact you if we see your supply has gone off and you require a constant supply due to a medical condition (you must have a smart meter installed for this service)
• Provide a password scheme, so you can recognise our representative if we need to come and visit you
• Share your priority needs with Network Operators and the Water industry to ensure your needs continue to be supported.