Yes it is. Utilita Extra does not charge you for access to offers. Please note, standard ticket charges will apply when purchasing tickets through Ticketmaster.

You should receive your reward/prize to the address allocated to your account within 10 working days from the closing of the competition.

The simplest way to access your rewards is to download the My Utilita app. Scroll through available events and prizes, click the reward and hit enter.

1. Who are we

1.1 We are Utilita Energy Limited, of Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB, registered in England – 04849181 – and with VAT number: 823818422 (“Utilita”, “we”, “our” or “us”) and we are the promoter of the Utilita Extra.

2. Utilita Extra

2.1 Utilita Extra is a service for Utilita customers.

2.2 As part of Utilita Extra, we run competitions from time to time. When we run competitions, these terms and conditions (“General Terms”) will apply.

2.3 Each competition may also have individual terms & conditions that will apply and will appear on the offer page or given as instructions at the point of entry of each competition (“Competition Terms”).

2.4 By entering any Utilita Extra competition, you are agreeing to be bound by these General Terms and the Competition Terms (together “Terms”).

2.5 In the event of any conflict between these General Terms and the Competition Terms, the General Terms shall take precedence.

2.6 If there are any issues or questions regarding a competition or the Terms, please contact Utilita Extra by emailing extra@utilita.co.uk.

3. Eligibility

3.1 Utilita Extra is open to Utilita customers with a live supply of an electricity and/or gas account who are UK residents, including:

(a) account holders who are employees of any of our holding or subsidiary companies; and/or

(b) account holders who are members of the immediate families or households of (a) and (b) above.

3.2 The account holder of the live supply of electricity and/or gas will be capable of winning prizes. If you are not the account holder, you must get permission from the account holder to enter a competition.

3.3 Only one entry per person and per top-up number or customer reference number (if applicable) is allowed.

3.4 You are responsible for inaccuracies of the data submitted through each competition. By entering each competition:

(a) You are agreeing to be bound by the Terms; and

(b) You are confirming that you are eligible to do so and eligible to claim the prize that you may win.

3.5 Entries not complying with the Terms will be deemed invalid.

3.6 We reserve the right to verify the eligibility of entrants. We may require you to provide such information as we consider reasonably necessary for the purpose of verifying the eligibility of an entry and the prize may be withheld until and unless we are satisfied with the verification.

3.7 We reserve the right to refuse entry or refuse to award the prize to anyone in breach of the Terms.

4. How to enter and the prize draw

4.1 To be in with a chance of winning a prize, simply follow the instructions for each competition.

4.2 Each competition will specify the opening date and closing date for the prize draw (“prize draw period”).

4.3 You must complete your entry during the applicable prize draw period. Any entries submitted outside of the applicable prize draw period will not be accepted or included in the prize draw for that competition.

4.4 The winner will be drawn at random from all eligible entries received during the applicable prize draw period. Each competition winner will be notified within a reasonable time after the applicable prize draw period ends or any subsequent draw either by email, mail or telephone. A signature may be required upon delivery.

4.5 The prize is awarded conditionally upon Utilita contacting the winner, confirming eligibility and acceptance by the winner. If we are unable to contact the winner after a reasonable period and/or we are unable to confirm eligibility or if any prize is unclaimed or declined within a reasonable period, the prize shall be deemed as unclaimed or unaccepted and a supplementary winner may be drawn at our sole discretion in accordance with the Terms. We are not responsible for any inability of a prize winner to take up or otherwise received the specified prize.

4.6 Unless otherwise expressly stated, where the prize requires attendance at a specific venue, the winner and any permitted companions will be solely responsible for travel to and from the venue and all other expenses. We assume no responsibility and are not liable for any costs, charges or expenses which winners may be required to pay at any time in connection with a prize. Any additional terms of entry specified by the venue will also apply.

4.7 Each prize is non-transferable and non-exchangeable. No cash or equivalent, or alternative, will be offered or given at the request of the winner. We reserve the right to substitute a prize of similar value in the event of non-availability of the prize or the prize cannot be awarded for reasons beyond our reasonable control. In the event the winner does not accept the substitution, the winner will forfeit their right to the prize.

4.8 The winner may not re-sell, exchange or transfer the prize.

5. Limitation of liability

5.1 So far as it is permitted by law, Utilita and its associated companies and agents are not responsible for any unforeseeable losses and liabilities, or any other loss or damage that you may incur which is not an obvious consequence of providing this competition, or where the failure is due to circumstances that are beyond our reasonable control, including but not limited to:

(a) any postponement or cancellation of a competition;

(b) any changes to the supply (including where the prize does not reach the intended recipient) or cancellation of or use of the prize; and/or

(c) any act or default by the winner or their guest resulting in the winner or their guest being unable to activate the prize (and/or any elements of it) which are beyond Utilita’s reasonable control, including (without limitation) communications failure with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of a prize draw, inaccessibility, unavailability or any kind of failure of the internet, any relevant website, mobile phone network, any software, any hardware or any combination thereof.

5.2 We accept no responsibility for incorrectly completed, lost or delayed entries, notices, acceptances, tickets or other documents related to the prize.

5.3 We and our associated companies and agents are not responsible for any indirect, special or consequential losses you may suffer. Your statutory rights are not affected.

6. Data protection and publicity

6.1 We are committed to protecting and respecting your privacy and will only use your personal information in accordance with these General Terms and our privacy information notice. By entering this competition, you agree that any personal information provided by you with your entry may be held and used by us or our agents and suppliers to administer each competition.

6.2 For more information about your privacy and rights, please read our privacy information notice here: https://utilita.co.uk/terms. If you have any questions or concerns in relation to this privacy information notice, you can contact our Data Protection Officer at DPO@utilita.co.uk or write to us at Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandlers Ford, Eastleigh SO53 3QB.

7. General

7.1 We reserve the right to hold void, suspend, cancel, or amend any competition and/or any prize draw where it becomes necessary to do so with immediate effect and without liability to you.

7.2 We reserve the right to review and revise these General Terms at any time without giving prior notice, except that such changes shall not take effect during the course of a current and ongoing competition.

7.3 We reserve the right to correct any technical errors in the administration of each competition with immediate effect and without liability to you; for example, where a technical error results in account holder(s) being unfairly advantaged or disadvantaged.

7.4 These General Terms shall be governed by the laws of England and Wales, and both you and we submit to the exclusive jurisdiction of the courts of England and Wales.

Privacy Information Notice – Utilita Competitions

Utilita Energy is committed to the operation of fair processing in relation to the collection and use of personal information. This Privacy Information Notice explains how we will collect and use your personal information when you enter a competition operated by Utilita Energy Limited.

Utilita Energy Limited is the controller in respect of personal information used in administering the competitions. If you have any questions or concerns in relation to this Privacy Information Notice you can contact our Data Protection Officer at DPO@utilita.co.uk or write to us at Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandlers Ford, Eastleigh, SO53 3QB.

We will only process your information for the competition where you have consented to join the competition and in accordance with the relevant competition terms (including, without limitation, Utilita Extra competitions, social media competitions and energy hub competitions) which can be found here: https://extra.utilita.co.uk/terms.

1. What information we may collect and how we use it

1.1 We collect information about you:

• 1.1.1 When you enter a competition;
• 1.1.2 When you have won a competition to deliver the prize.

1.2 The information we may collect includes:

• 1.2.1 Name;
• 1.2.2 Social media handle;
• 1.2.3 Customer reference number;
• 1.2.4 Date of Birth;
• 1.2.5 Email address;
• 1.2.6 Postal address;
• 1.2.7 Phone number;
• 1.2.8 An image of an entrant.

1.3 We use this information to identify you, to administer the competition, select a winner, provide the prize, and publicise the winner of the competition.

1.4 We may collect and process information relating to vulnerabilities or health related problems where it is relevant. We will only collect and use this information with your explicit consent.

1.5 We may share your information with:

• 1.5.1 Third parties who are involved in providing the prize such as entertainment companies, event management companies, football clubs, Utilita Arena partners and any other company which may be involved in delivering the prize;
• 1.5.2 Industry partners including, without limitation, the Advertising Standards Authority.

1.6 When entering a competition, the third party who is involved with delivering a prize will be displayed. If this is not the case the winner of the competition will be informed of any third party involved in the delivery of the prize.

1.7 If you have won a prize, we will ask you to consent to Utilita Energy Limited using some of your information for publicity purposes. In most cases this will only be to advertise that a prize has been won. You can refuse to allow us to process your data in this way but you acknowledge and accept that, if you agree to this processing and later change your mind, Utilita Energy Limited may not be able to remove all publications if they have been shared by other parties. To find out more about our publicity requirements, please refer to the relevant competition terms.

2. Our legal bases for collecting and processing your personal data

2.1 Our legal basis for collecting this information is you consenting when entering the competition.

3. How we look after your information

3.1 Information we hold about you is stored on secure servers that are protected from external access using best practice in information technology. Staff access our systems by individual password protected schemes, which limits access to personal data to those who need to use it to provide our services.

3.2 If the delivery of a prize involves sending your personal information to a third party. Your information will be transferred using best practice in information security and only those who have a need to view this information will be allowed access.

4. Your rights

4.1 Under Data Protection law (including, without limitation, the Data Protection Act 2018 and the General Data Protection Regulation (GDPR)), you have rights in relation to the information we collect and process about you.

4.2 You have the right to ask us for your personal information that we hold and process about you. This is known as a subject access request.

4.3 You can also ask:

• 4.3.1 That any inaccurate information we hold about you is corrected;
• 4.3.2 That we delete information about you for certain purposes;
• 4.3.3 That we don’t make decisions about you by completely automated means;
• 4.3.4 That personal data you have given us be provided to you in a common machine-readable format or sent to a third party where this is technically feasible.

4.4 The rights set out above may apply in limited circumstances, and we may not always be able to comply with your request to exercise these rights. We will try to respond to a request to exercise your rights within 1 month. If we are unable to exercise your rights within 1 month, we will notify you in writing.

4.5 To find out more about your rights, please visit the Information Commissioner’s Office website here: https://ico.org.uk/your-data-matters/.

4.6 If you are unhappy with the way we handle your personal information, please contact our Data Protection Officer at DPO@utilita.co.uk. We will try to address your concerns. You can also complain to the Information Commissioner’s Office who is the relevant UK regulatory body for data protection.

5. Changes to the Privacy Information Notice

5.1 Any changes we make to our Privacy Information Notice will be posted online or included in communications to you from time to time.

This notice applies from 18/11/2020

Utilita Survey Terms & Conditions

1. Who are we

1.1 We are Utilita Energy Limited, of Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB, registered in England – 04849181 – and with VAT number: 823818422 (“Utilita” or “we”) and we are the promoter of the Utilita Social Media Promotions.

1.2 From time-to-time, Utilita will run surveys for Eligible Customers to complete and claim a Prize (“Survey”). When Utilita runs a Survey, these terms & conditions (“General Terms”) will apply.

1.3 Each Survey may also have individual terms and conditions that will apply and will be made available with each applicable Survey (“Survey Terms”).

1.4 By entering any Utilita Survey, you are agreeing to be bound by these General Terms and the Survey Terms (together “Terms”).

1.5 In the event of any conflict between the General Terms and the Survey Terms, the General Terms shall take precedence.

1.6 If there are any issues or questions regarding a Survey, please email: Extra@utilita.co.uk.

2. Eligibility

2.1 Surveys are open to current Utilita customers who are resident in the UK (excluding Northern Ireland), aged 18 years or over, who are not in the process of leaving Utilita at the time of being awarded a Prize, and have given their consent to receiving marketing communications from Utilita, including employees of Utilita Energy Limited (“Eligible Customers”).

2.2 Additional eligibility requirements may apply and will be set out in the relevant Survey Terms.

2.3 Only Eligible Customers will be capable of entering a Survey and claiming a Prize. If you are not the account holder of the live supply of electricity and/or gas (i.e. the Utilita customer), you must get permission of the account holder to take part in a Survey.

2.4 A Prize can only be redeemed once per Eligible Customer per Survey.

2.5 You are responsible for inaccuracies of the data submitted through each Survey. By entering each Survey:

(a) You are agreeing to be bound by the Terms; and

(b) You are confirming that you are an Eligible Customer capable of entering a Survey and claiming a Prize.

2.6 Entries not complying with the Terms will be deemed invalid.

2.7 Utilita reserves the right to verify the eligibility of entrants. Utilita may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of entrants and the Prize may be withheld until and unless Utilita is satisfied with the verification.

2.8 Utilita reserves the right to refuse entry or refuse to award the Prize to anyone in breach of the Terms.

2.9 Upon confirming eligibility, the Eligible Customer’s details may be passed onto a third-party company to facilitate and/or arrange delivery of the Prize. Further details of the third-party company will be included in the applicable Survey Terms.

3. The Prize and how to enter

3.1 Eligible Customers can claim a free gift from Utilita, subject to the qualifying criteria set out in the applicable Survey Terms (“Prize”).

3.2 The details of each Survey (including any opening and closing dates) and any Prize will be set out in the applicable Survey Terms.

3.3 Once you submit an entry, the information supplied cannot be amended. Multiple attempts to enter a Survey will not be counted.

3.4 Prizes are subject to availability. Utilita provides no guarantee that the Prizes will remain available throughout the duration of the applicable Survey.

3.5 If you are a Prize winner, Utilita will contact you personally as soon as possible after the closing date for that Survey. It is important that you keep your account details up to date so that Utilita can contact you. Utilita will continue to make reasonable efforts to contact you up to a maximum of 14 days following the closing of the relevant Survey.

3.6 If Utilita is unable to contact you after a reasonable period and/or unable to confirm eligibility or if any Prize is unclaimed or declined within a reasonable period, the Prize shall be deemed as unclaimed or unaccepted. Utilita is not responsible for any inability to take up or otherwise receive the specified Prize.

3.7 Each Prize is non-transferable, non-exchangeable and may not be resold. No cash or equivalent, or alternative, will be offered or given at your request. Utilita reserves the right to substitute a Prize of similar value in the event of non-availability of the Prize or the Prize cannot be awarded for reasons beyond Utilita’s reasonable control. In the event you do not accept the substitution, you will forfeit their right to the Prize.

4. Claiming the Prize

4.1 If you are eligible to receive a Prize, you will have 14 days from the date that Utilita contacts you in order to claim the Prize by:

(a) Telling Utilita you wish to accept your Prize by responding to Utilita’s message; and

(b) Completing Utilita’s standard account verification procedures; and

(c) Providing any proof of identity or address that Utilita requires; and

(d) Providing any further details that Utilita reasonably requires to deliver or provide the Prize to you.

If you do not claim the Prize by this date, your claim will become invalid.

4.2 Once you have claimed a Prize, Utilita will aim to deliver, provide or transfer the Prize to you within 14 days. For some Prizes, this may not be possible. In these circumstances, Utilita will work with you to ensure you receive your Prize as soon as reasonably possible and are regularly informed as to the estimated date that you will receive their Prize.

4.3 The Prize may not be claimed by a third party on your behalf, but Utilita may (in its sole discretion) make reasonable adjustments on a case by case basis to allow you to claim a Prize.

4.4 Utilita does not accept any responsibility if you are not able to take up a Prize.

4.5 Where the Prize is to be redeemed with a third-party company, e.g. gift cards, additional restrictions may apply. The Survey Terms will specify any additional and/or third-party company terms and conditions in relation to the Prize.

4.6 Where the Prize to be redeemed for attendance at a specific venue, you and any permitted companions will be solely responsible for travel to and from the venue and all other expenses. Utilita assumes no responsibility and is not liable for any costs, charges or expenses which you may be required to pay at any time in connection with a Prize. Events may occasionally be cancelled for reasons outside Utilita’s control. Utilita will endeavour to promptly update any relevant information but will not be liable for any change of date or venue or cancellation of any event. Additional terms of entry specified by the venue will also apply.

5. Limitation of liability

5.1 So far as it is permitted by law, all conditions, warranties and representations expressed or implied by are law are hereby excluded.

5.2 So far as it is permitted by law, Utilita and its associated companies and agents are not responsible for:

(a) direct, indirect, special or consequential loss, damage, disappointment, personal injury or death occurring as a result of taking up the Prize, except where it is caused by Utilita’s, its agents or its distributers negligence or that of their employees. Your statutory rights are not affected; or

(b) any unforeseeable losses and liabilities, or any other loss or damage that you may incur which is not an obvious consequence of providing a Survey or Prize, or where the failure is due to circumstances that are beyond Utilita’s reasonable control, including but not limited to:

• (i) any postponement or cancellation of a Survey;
• (ii) any inaccuracies of data submitted by you;
• (iii) any incorrectly completed, lost or delayed notices, acceptances, tickets or other documents or Prizes related to a Survey(s);
• (iv) any changes to the supply (including where the Prize does not reach you) or cancellation of or use of the Prize; and/or
• (v) any act or default by you or your guest resulting in you or your guest being unable to activate the Prize (and/or any elements of it) which is beyond Utilita’s reasonable control, including (without limitation) communications failure with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of a Survey or Prize, inaccessibility, unavailability or any kind of failure of the internet, any relevant website, mobile phone network, any software, any hardware or any combination thereof.

6. Data protection and publicity

6.1 Utilita is committed to protecting and respecting your privacy and will only use your personal information for the purposes of each Survey that you may enter and in accordance with these Terms. By entering a Survey, you agree that any personal information provided by you with your entry may be held and used by Utilita or its agents, suppliers and other applicable third parties in order to administer the Survey and/or the Prizes.

6.2 In addition to the above, it is a condition for every Survey that Utilita has the right to publish and/or make available information that indicates that a valid award took place. This may include announcing a Prize winner on one of Utilita’s social media home pages or post and/or placing the surname and home county of Prize winners on Utilita’s website https://extra.utilita.co.uk/winners. Prize winners may also be required to participate in publicity events organised by Utilita or any applicable third party including (without limitation) photo, recording, video and/or filming session(s). This information will also be made available to members of the public on request.

6.3 You agree that Utilita shall have the right to use all the resulting publicity materials in any media and in any manner Utilita sees fit, unless you advise us at the time of entering a Survey, or upon winning a Prize, that you wish to retain your anonymity. No fees shall be payable to any entrant in relation to any engagement for publicity events or the use of publicity materials.

6.4 If you object to your details being published or made available, or you object to taking part in any required publicity events, please contact Utilita at extra@utilita.co.uk as soon as possible. If you wish to remain anonymous, you acknowledge and accept that Utilita may not be able to include you in certain Surveys and/or award you a Prize. Please note that even if you object, we are still required by law to provide information relating to a Prize, including (without limitation) your details and any request to remain anonymous, to the Advertising Standards Authority on request.

6.5 For more information about your privacy and rights, please read Utilita’s Privacy Information Notice – Utilita Competitions here: https://utilita.co.uk/terms. If you have any questions or concerns in relation to this Privacy Information Notice, you can contact Utilita’s Data Protection Officer at DPO@utilita.co.uk or write to Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandlers Ford, Eastleigh SO53 3QB.

6.6 The details for any applicable third-party privacy notices will be set out in the applicable Survey Terms.

7. General

7.1 Utilita reserves the right to hold void, suspend, cancel, withdraw or amend a Survey, the Terms or a Prize at any time with immediate effect, without prior notice and without liability to you. However, an advanced notice will be provided wherever possible.

7.2 Utilita reserves the right to correct any technical errors in the administration of any Survey and/or Prize and/or the Terms with immediate effect and without liability to you; for example, where a technical error results in account holder(s) being unfairly advantaged or disadvantaged.

7.3 In the event of fraud, abuse, and/or an error affecting the proper operation of a Survey, including the allocation of more Prizes than are available, Utilita reserves the right to declare a claim for a Prize void without liability.

7.4 Utilita’s decision is final. No correspondence will be entered into with any Eligible Customer or any other third party.

7.5 If any provision of the Terms is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.

7.6 These Terms shall be governed by the laws of England and Wales, and each party submits to the exclusive jurisdiction of the courts of England and Wales.

View Terms