Have peace of mind that you won’t run out of credit with Auto Pay. Set-up an automatic top-up once your meter balance reaches £2. So, no matter whether you’re cooking a roast or watching your favourite tv show, you won’t be interrupted.
Energy made smarter, with the My Utilita app
Energy made easy
Managing your energy is simple with the multi-award winning My Utilita app. Top-up, check your balance and understand your energy usage – anytime, anywhere.
Manage your energy
the easy way
My Utilita benefits
Whether you’re topping-up, checking your balance, looking for energy saving tips or getting support, you can take care of everything in one place with My Utilita.
Easy top-ups
Top-up wherever
you are
Top-up your meters from £2, or make account payments straight from My Utilita.
Energy Insights
Keep track of
your account
See your credit balance or latest bill any time, with updates sent to My Utilita every 30 minutes.
In-app support
Get help when you need it
Eligible PAYG customers can access financial support, including POWER UP, when credit is running low.
Our rewards
Exclusive rewards with Utilita Extra
You’re automatically entered into our monthly £5,000 Utilita Jackpot prize draw, plus enter weekly Utilita Extra competitions.
Easy top-ups
Top-up wherever
you are
Top-up your meters from £2, or make account payments straight from My Utilita.
Energy Insights
Keep track of
your account
See your credit balance or latest bill any time, with updates sent to My Utilita every 30 minutes.
In-app support
Get help when you need it
Eligible PAYG customers can access financial support, including POWER UP, when credit is running low.
Our rewards
Exclusive rewards with Utilita Extra
You’re automatically entered into our monthly £5,000 Utilita Jackpot prize draw, plus enter weekly Utilita Extra competitions.
An award-winning way to manage your energy
4x USwitch Award winner
My Utilita puts all the tools you need in one place, so you can stay in the loop about your energy wherever you are.
Built around real life. Recognised by Uswitch
My Utilita makes everyday energy easier to manage. From topping-up on the sofa to checking your usage on the go, its tools are designed to give you more visibility, flexibility and control.
Recognised by Uswitch four times, My Utilita gives customers a simpler way to stay in control of their energy. Check your balance, make payments and understand your usage wherever you are, without having to call or visit a shop.
Everyday Control
Pay your way,wherever you are
Check your balance and make payments wherever you are. PAYG customers can top-up from as little as £2. Save your card details for even faster payments time after time, all available in the My Utilita app.
TRANSFER CREDIT
Move credit between meters
Putting your £££s to good use! Simply move credit from any meter and put it in your Savings account first. Then you can select ‘Withdraw Savings’ from the Savings page to transfer credit to a supply of your choice.
Explore easy payments
Extra Support
Help when credit
runs low
Get extra support when you need it, with tools that work around you. Set up automatic top-ups, apply for a POWER UP when you need temporary credit, and repay qualifying debt in a way that works for you with Recovery Rate.
See our support options
Smart Insights
Understanding your energy, effortlessly
See how energy is used in your home with easy-to-understand graphs, scores and personalised tips. Spot patterns and find practical ways to save energy and £££s. Smart Score transforms your energy use into a clear score. Understand your habits and watch small changes make a difference.
Explore Smart Score
Put your moneyto good use
Manage your £££
Streamline the way you pay for energy with handy features that help you save and budget all year round.
Small tools that can make a big difference
Put money aside for colder months, move available credit between your supplies and choose how any qualifying debt is repaid. Practical tools to manage your energy money the way that works for you.
Get ready for the colder months with Savings. Stash away as little as £2 at a time into your Savings pot, set goals, and watch your cash grow. Move money between your pot and meters any time with Transfer Credit.
If we’ve supported you with extra energy credit, it’s easy to pay us back. Set up Recovery Rate and a percentage of each new top-up will go towards repayments – easy.
More than energy
Extra Rewards, just for being a customer
Enter exclusive prize draws for cash, home tech and gift cards, along with tickets for football matches and the biggest gigs with Utilita Extra – all from My Utilita. It’s our way of saying thank you for being a customer.
Understand your home carbon footprint
Carbon insights
My Utilita makes it easy to keep track of your home’s carbon emissions, so you know exactly where you stand.
See the carbon impact of your energy use
See an estimate of how much carbon your home energy produces each day, month and year. Find out how many miles you’d have to drive per year to create the same emissions – helping you to understand your carbon impact.
Ready to get more from your energy?
Get started
Whether you’re new to Utilita or already with us, you can get started with My Utilita in just a few steps.
New to Utilita
Thinking of switching?
Get an energy quote in minutes and start your switch. Once your account is up and running, you can register for My Utilita and start enjoying all the handy features.
Current Customers
Already with us?
Download My Utilita from the App Store or Google Play, or use the online version to register and sign in.
New to Utilita
Thinking of switching?
Get an energy quote in minutes and start your switch. Once your account is up and running, you can register for My Utilita and start enjoying all the handy features.
Current Customers
Already with us?
Download My Utilita from the App Store or Google Play, or use the online version to register and sign in.
See what our
customers think
Testimonials
Find out how our customers are getting more from their energy with the My Utilita app. From budgeting tools to rewards and prizes, there’s plenty to explore.
Regular jackpot draws are a massive bonus, recently won £50 of free energy which was a great surprise!
Brilliant company and the app is really easy to use. They are really helpful if you are struggling too and no standard charge saves me hundreds
Made everything more convenient for me to top up anywhere, anytime!
One of the best utility providers around. Won £50 energy from a competition, no standing charges, and easy to use app to monitor energy useage. What’s not to like?
One of the best providers
I’ve been with utilita for many years. Very professional team, they are the best to use, they have compitions you can be entered into automatically and I won £50 🤗. Keep up the excellent work
Won the £50 credit and it was on my meter before I even knew I’d won. Nice surprise as I never win anything! Thanks
FAQs
You can top-up from as little as £2 directly in the app. Just securely save your payment details and top-up in seconds, wherever you are.
Simply open the My Utilita app, and your available credit or latest bill information is displayed right on the Home screen.
Yes! If you’re a Smart Pay As You Go customer, you can top-up your supply when you’re abroad. All you will need is a stable internet connection.
Yes! The app gives you direct access to Utilita Extra, where you can enter regular free prize draws for cash, tech, and live entertainment.