Your energy is at your fingertips with the award-winning My Utilita app:
You can create your account just 7 days after signing up, either by downloading the My Utilita app (from the App Store or Google Play) or here.
Please note, from the date you switch to us, it can take two to three days for your energy balances to appear on My Utilita, and in some cases it may take a little longer.
Multiple users can register to My Utilita with the same Customer Reference Number – so the whole household can stay up to date. To keep your account secure, the main account holder will receive an email notification when a new person registers to the account.
Remember that anyone registered on your account can use all My Utilita features, including POWER UP and Savings.
On the Account tab in My Utilita you can check the details we hold for you, including:
You can also update your name, email address and password, or change your marketing preferences, in the ‘My Account’ tab. Just select the edit option. Remember, if you update your email address, your login for My Utilita will also change.
Your estimated meter balance/s can be found on the home screen of My Utilita – your gas balance is displayed in the blue box and your electricity balance is displayed in the yellow box.
When your meter is in positive credit, you’ll see an estimate of how many days we believe you have left before you need to top-up or accept your Emergency Credit. Any other charges on your account, such as an outstanding balance from a POWER UP, will also show here.
The balance you’ll see in My Utilita is an estimate, calculated with a daily reading from your meter (each day, we take a midnight snapshot of your meter balance), as well as your top-up history and half hourly usage data. If we have your consent to collect this data, it helps us to provide a more accurate estimate.
Your latest bill can be viewed on the home screen of My Utilita – you’ll be able to see the amount of energy you’ve used, the dates you have been billed for and your total energy charges for that period.
You can top-up either gas, electricity, or both at once! Simply tab the Payments icon in the My Utilita Home screen, then choose the amount you want to top-up. You can top-up as little as £2.
It can take up to three days for your top-up cards to link with your My Utilita account if you’ve recently switched to us, so you may need to top-up at your local PayPoint or Payzone outlet from £5, or over our automated top-up line on 0345 2068 333 in the meantime.
My Utilita has you covered if you ever misplace your top-up card – just tab the energy supply you need to top-up to find your eCard. You can use an electronic top-up card just like your ordinary top-up card, at a Paypoint or Payzone outlet. They’ll just need to scan the barcode in your app.
POWER UP lets you apply for a top-up when you’ve run out of credit, and need to keep your home up and running. Just bear in mind you’ll need to pay back anything you borrow when you next top-up.
Apply for a POWER UP from the Home or Payments screen of My Utilita when you’re running low on credit. Get up to £25 of gas and electricity credit if you need to – just choose a payback rate that works for you.
You won’t be able to POWER UP under certain circumstances, such as:
If you can’t POWER UP, but are having difficulty topping-up, please speak to our team via the Live Chat in the bottom right corner of our website, or call us on 0345 207 2000.
Recovery Rate is a handy feature to help you manage any debts you might have on your meter. Whenever you top-up, you can select between 20% and 100% of the amount to go towards clearing any outstanding meter debts.
Download the My Utilita app to get started. From there, head to the Payments screen and select Debt & Recovery Rate. Tap the pencil icon next to the meter you’d like to change and use the slider tool to set your Recovery Rate.
It can sometimes take up to 30 minutes for Recovery Rate changes to be made. If there’s been no update after that time, please get in touch on 03303 337 442 .
Using support credit features, like POWER UP, can add debt to your meter. Replacing your top-up cards can also result in some charges. If you need help understanding your costs, use our Live Chat tool in the bottom right corner.
Your Smart Score is a measurement of how energy efficient you are, based on how you use energy at home. Improve your score with tips and advice for energy categories. Find out more here.
Your Smart Score is calculated every day and changes depending on how you use energy. Your score is then visualised into a star rating from one to five. You receive an overall Smart Score for your energy efficiency, split by electricity and gas.
Smart Score helps you identify your daily usage, showing which appliances are using the most power. You can then adjust your usage, and find out which appliances to use less energy. Making small changes at home can help you save money and do your bit for the planet.
With Savings, you can put a little cash aside whenever you top-up. This means you’ll have a little extra credit when the colder months hit.
When you withdraw money from your Saving, you’re in full control of how much you transfer to your meters. Set aside extra cash for when the colder months hit, or pay into your Savings each week and use your balance to top-up whenever you need. Savings can help manage your energy budget in a way that works for you.
It couldn’t be easier! Simply set one of the prize draw targets (how much you’d like to save) and reach this target by the end of November to be entered. We’ll randomly select customers who’ve reached each target to receive this amount as free energy credit. The more you save, the higher your prize could be!
Terms & Conditions apply. Visit www.utilita.co.uk/terms.
If you’re a winner, we’ll let you know with an email and app notification. Don’t forget to check our social channels for more information about the prize draw dates.
Eligible customers will be selected at random for each prize and will have an equal chance of winning. The results of the prize draw are final and there is no appeal process. An independent third-party has reviewed and approved our random selection process.
If you’re a winner, we’ll automatically add the prize credit to your electricity meter or to your Savings pot.
Eligible customers have the chance to win energy credit prizes in the Savings prize draw, which takes place at the start of the winter period. Check our social channels or your emails for more information about the draw.
You can transfer Savings to your energy balance at any time – allowing you to manage your weekly budget at home. Plus, you’ll get the chance to win energy credit prizes up to £150 in the Savings prize draw at the start of winter.
The Savings prize draw takes place at the end of November each year. It gives you the chance to win energy credit prizes if you hit certain Savings targets. For more information on the Savings prize draw, visit our social channels!
Auto Pay lets you to set up automatic top-ups when your meter balance reaches £2. Your top-up is paid with your bank card, so you’ll never spend more than the agreed available funds in your bank account.
Open My Utilita, then open the Payments page from the bottom navigation, and select ‘Auto Pay’. Next, choose whether you’d like to set up Auto Pay for your electric or gas supply, and select the amount you’d like to top-up when your balance reaches £2.
Finally, select the payment card you’d like to use, and you’re done! If you need to change your Auto Pay in the future, simply visit the same Auto Pay page.
Head to the Payments screen of My Utilita and select ‘Transfer Credit’. From here, choose the amount you’d like to transfer, and from which meter.
The transfer should land in your Savings within 30 minutes. From here, you can use it to top-up your other meter by tapping the ‘Withdraw Savings’ option.
Your selected meter balance must be above £7 before you can Transfer Credit. This is because the minimum transfer amount is £2, and you need to keep at least £5 of credit on your meter.
If you haven’t submitted an up-to-date meter reading, this could also prevent you from using the Transfer Credit feature.
With our Carbon Footprint feature, you can track how much CO2 your at-home energy use produces. Stay up-to-date with your daily, monthly and yearly carbon emissions – based on the amount of energy you’ve used. Plus, you can see how your usage compares to the equivalent number of miles driven in a car.
You can find the Carbon Footprint feature in the Usage tab of My Utilita. If you can’t see it, please update the app and try again.
Get access to exclusive competitions, prizes, gigs and events, gift cards, and more. There’s also a monthly Jackpot prize draw, where you can win up to £5,000 cash or £50 energy credit. All for just being our customer!
Open the ‘Utilita Extra’ tab in My Utilita and see what’s on offer. New prizes and competitions are added every week, so be sure to keep checking. If you’re a winner, you’ll receive an email from extra@utilita.co.uk.
Win BIG with monthly Jackpot draws – customers are automatically entered to be in with the chance of winning £5,000 or £50 free energy. Plus, you can now track your wins, countdown to the next draw and check out what bonus tickets you have left to complete in My Utilita. Find out how you can earn more chances to win with Bonus Tickets here.
When you save, you’ll get the chance to win energy credit prizes in the Savings Prize Draw. Just check your Savings to see if you’re a winner. Plus, we’ll send you an app notification to let you know!