Set up a Direct Debit

It's easy set up a Direct Debit to pay your bill directly from your bank account each month. If you pay for your energy when you get your bill, you can set up a Direct Debit, simply fill out the form below. If you’re a Pay As You Go customer, we’ll need to chat – so call us on 03303 337 442.

Customer Reference Number

Please enter your customer reference number, it will help us to help you quicker.

Forgotten your Customer Reference Number?

Sorry something has gone wrong. We couldn't find an account related to the credentials provided, please try again.

Oops! Something went wrong. As you're a Pay As You Go Customer you cannot set up a Direct Debit online.

We apologize for the inconvenience, but there was an issue with checking your details. Please try again!

Your Customer Reference Number is a 10 digit number and can be found in the top right corner of any letter you have received from Utilita.

If you are unable to find your Customer Reference Number you can retrieve it below by entering your email address, phone number or Top-Up/Billpay Card Number and your postcode.

Find

Instruction to your bank or building society to pay by Direct Debit

Electricity Amount

£

Gas Amount

£

Please allow 14 days (10 working days) for your Direct Debit to be set up. If you have selected a payment date within this period, please arrange to make your usual payment method until this has been set up with your bank/building society [and confirmed to you]

Banks and building societies may not accept Direct Debit Instructions for some types of accounts.

The Direct Debit Guarantee

Direct Debit Logo

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. If there are any changes to the amount, date or frequency of your Direct Debit Utilita Energy Ltd. will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Utilita Energy Ltd. to collect a payment, confirmation of the amount and date will be given to you at the time of the request. If an error is made in the payment of your Direct Debit, by Utilita Energy Ltd. or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Utilita Energy Ltd. asks you to. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

I confirm that I am the account holder and the only person that needs to authorise this transaction. Please pay Utilita Energy Ltd. Direct Debits from the account detailed in the Instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand that this Instruction may remain with Utilita Energy Ltd. and, if so, details will be passed electronically to my bank/building society. Utilita Energy Ltd name will appear against the Direct Debit on the payer’s bank statement.

Please check the details you have entered before pressing submit.


Still need help?

The fastest way to get in touch is to chat to us online. Available 24/7.

CHAT TO US

Utilita Community

Find answers to your questions and share solutions with other Utilita customers.

Get help

If you need to get in touch

Send us an email
Call us

Only call if you need to, otherwise please use our online chat.

Select the top-up card that looks like yours

IHD & Blue Card
Freedom Meter & (&) to & Red Card
If you’ve lost supply, you can call our Emergency Line every day from 8am to 10pm on 03452 068 999
General Enquiries

Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 03303 337 442
Or if you’re moving home on 03452 068 777

Need help with your bill?

Call us Monday to Friday, 8am to 6pm on 03330 156 662

Available 24/7

Top-up over the phone on 03452 068 333
Pay a bill on 03300 537 657

Lost supply? - please call our Emergency Line on 03452 068 999 so we can get you back on supply quickly!
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)

03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.