We’ve had enough of Fraudsters and Criminals targeting vulnerable people in an attempt to steal their personal information and bank details.
We want to put a stop to it, but we know it can be difficult to recognise the difference between those that need information to create/administer your account and those who intend to use it for criminal purposes. To help you, we have put together a list below of what you can expect from the people who represent us and the correspondence you will receive from us.
To make sure your meter(s) are safe for you to use, the engineer may ask if there are any vulnerable people living in the property that we need to be aware of. If you’re unsure about sharing these details, you can instead tell us online at www.utilita.co.uk/contact/priority-services-register or by contacting our customer care team on 03452 072 000.
If you have an active Direct Debit or have asked for a payment to be refunded into a bank account, we may get try to contact you if we believe the details we have are incorrect. If you feel uncertain confirming these details over the phone, don’t be afraid to ask the advisor questions to verify their identity.
If you are still unsure, we recommend you end the call, and then contact us on a recognised number e.g.03452 072 000 for our Customer Care Team.
Keep an eye on the details! Scam emails often contain spelling mistakes or out of date / fake logos. If you are ever unsure, remember that you can always compare it to another Utilita email to check that it matches.
For extra security on your energy account, why not set up a password? We would use it to verify it’s you when you contact us on the phone, and it would be confirmed by our engineers and meter readers when they visit your home.
If you would like to set up password, please call our Customer Care team on 03452 072 000
For more information on how to stay safe online and on the phone, please check out these links below:
Cyber Aware campaign: https://www.cyberaware.gov.uk/
Take 5 To Stop Fraud campaign: https://takefive-stopfraud.org.uk/
8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat
Average Monday wait times:
8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat
Average Monday wait times:
8:00am — 10:00pm everyday
8:00am — 6:00pm Mon — Fri
Average Monday wait times:
Open 24 hours
Open 24 hours
Open 24 hours
8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat
Average Monday wait times:
8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat
Average Monday wait times:
8:00am — 10:00pm everyday
Average Monday wait times:
8:00am — 6:00pm Mon — Fri
Average Monday wait times:
Open 24 hours
Open 24 hours
Open 24 hours
If you can’t get back on supply please call 03452 072 000 – if you need help outside of our normal working hours please call 0345 2068 999.
03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.
Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem
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