BillPay

• What does it do?

  BillPay cards are payment cards that allow you to pay off outstanding balances on your account.

• Who can have a BillPay card?

  All Domestic and Commercial customers who currently pay for their energy on receipt of a bill, or via direct debit. Customers who owe a balance on their account may also use a BillPay card to pay this off.

• How is it different to a top-up card?

  A top-up card adds credit to your smart meter for you to spend on energy, whereas a BillPay card allows you to make payments to reduce any outstanding balance on your account.

• How long do the cards take to arrive?

  Please allow 2 weeks for your BillPay card to arrive.

• Payment methods and amounts

  Method	Minimum Payment	Maximum Payment
  Shop	£2	£45 per transaction
  BillPay IVR (03300 537 657)	£5	£5000
  Web	£5	£5000
  App	£5	£5000

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Billpay

Do you have a billing question? From here you can specify any query relating to your bills with Utilita. If you require a statement or new bill, or just have a question please get in touch with us here. You will receive a response within five working days.

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Your Customer Reference Number is a 10 digit number and can be found in the top right corner of any letters you have received from Utilita.

If you are unable to find find your Customer Reference Number you can retrieve it below by entering your 19-digit top-up card number or BillPay card number and your postcode.

Please provide your Top-up/BillPay card number and postcode.

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General Enquiries

0330 3337 442

8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat

Average Thursday wait times:

Moving Home

0345 2068 777

8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat

Emergency Line

0345 2068 999

8:00am — 10:00pm everyday

Billing enquiry

0330 0535 669

8:00am — 6:00pm Mon — Fri

Average Thursday wait times:

Automated Top-up Line

0345 2068 333

Open 24 hours

Automated Meter Reading Line

0345 2093 750

Open 24 hours

Automated BillPay Line

0330 053 7657

Open 24 hours

General Enquiries

0330 3337 440

8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat

Moving Home

0345 2068 777

8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat

Emergency Line

0345 2068 999

8:00am — 10:00pm everyday

Average Thursday wait times:

Billing Enquiry

0333 0156 662

8:00am — 6:00pm Mon — Fri

Average Thursday wait times:

Automated Top-up Line

0345 2068 333

Open 24 hours

Automated Meter Reading Line

0345 2093 750

Open 24 hours

Automated BillPay Line

0330 053 7657

Open 24 hours