• Energy
    • Smart Energy
    • Smart Meters
    • Refer
    • High 5
    • Bill Buster
    • Save like Dave
  • Payments
  • My Utilita
  • Help
  • Services
    Sign in
  • Home
  • Energy
  • Business
  • Energy Hub
  • Extra
  • Energy+
  • Utilita Home
  • Services
    • Energy
    • Business
    • Energy Hub
    • Extra
    • Energy+
    • Utilita Home
  • Sign In
  • Join

    Help

  • Help
        Popular Topics
      • My Utilita
      • Topping-up
      • Top-up cards
      • Smart meter installs
      • Lost supply
        My Utilita
      • How to register
      • Customer Reference Number
      • My Utilita features
        Paying for your energy
      • Pay As You Go
      • Top-up keys and cards
      • Help paying your energy bills
      • Set up a Direct Debit
      • About BillPay
      • FLEXIPAY
      • Understand your bill
        Your Energy
      • Emergencies
      • About smart meters
      • Moving house
      • Our tariffs
      • Submit a meter reading
      • Energy efficiency
      • Switching to Utilita
        Looking after you
      • Warm Home Discount
      • Other Bill Charges
      • Priority Services Register
      • Our schemes
      • Bereavement support
      • Covid-19 information
      • User guides
      • Fraud Prevention
    • Popular Topics
    • My Utilita
    • Topping-up
    • Top-up cards
    • Smart meter installs
    • Lost supply
      My Utilita
    • How to register
    • Customer Reference Number
    • My Utilita features
      Paying for your energy
    • Pay As You Go
    • Top-up keys and cards
    • Help paying your energy bills
    • Set up a Direct Debit
    • About BillPay
    • FLEXIPAY
    • Understand your bill
      Your Energy
    • Emergencies
    • About smart meters
    • Moving house
    • Our tariffs
    • Submit a meter reading
    • Energy efficiency
    • Switching to Utilita
      Looking after you
    • Warm Home Discount
    • Other Bill Charges
    • Priority Services Register
    • Our schemes
    • Bereavement support
    • Covid-19 information
    • User guides
    • Fraud Prevention
    Popular Topics
  • My Utilita
  • Topping-up
  • Top-up cards
  • Smart meter installs
  • Lost supply
    My Utilita
  • How to register
  • Customer Reference Number
  • My Utilita features
    Paying for your energy
  • Pay As You Go
  • Top-up keys and cards
  • Help paying your energy bills
  • Set up a Direct Debit
  • About BillPay
  • FLEXIPAY
  • Understand your bill
    Your Energy
  • Emergencies
  • About smart meters
  • Moving house
  • Our tariffs
  • Submit a meter reading
  • Energy efficiency
  • Switching to Utilita
    Looking after you
  • Warm Home Discount
  • Other Bill Charges
  • Priority Services Register
  • Our schemes
  • Bereavement support
  • Covid-19 information
  • User guides
  • Fraud Prevention
  • Home
  • About BillPay

About BillPay

If you need to pay off any outstanding balances on your account or would just like to make a one-off payment, you can use your BillPay number to pay on our website, over the phone on our automated payment line or with cash at any PayPoint or Payzone outlet. You can find your BillPay Card Number by the barcode on your bill and in the My Utilita app.

To pay over the phone, call us on 03300 537 657 and follow the instructions - simple!

FAQs

  • What does it do?

    BillPay cards are payment cards that allow you to pay off outstanding balances on your account.

  • Who can have a BillPay card?

    All Domestic and Commercial customers who currently pay for their energy on receipt of a bill, or via direct debit. Customers who owe a balance on their account may also use a BillPay card to pay this off.

  • How is it different to a top-up card?

    A top-up card adds credit to your smart meter for you to spend on energy, whereas a BillPay card allows you to make payments to reduce any outstanding balance on your account.

  • How long do the cards take to arrive?

    Please allow 2 weeks for your BillPay card to arrive.

  • Payment methods and amounts
    Method Minimum Payment Maximum Payment
    Shop £5 £45 per transaction
    BillPay IVR (03300 537 657) £5 £5000
    Web £5 £5000
    App £5 £5000

Still need help?

The fastest way to get in touch is to chat to us online. Available 24/7.

CHAT TO US

Utilita Community

Find answers to your questions and share solutions with other Utilita customers.

Get help

    If you need to get in touch

  • Send us an email

    Billpay

    Do you have a billing question? From here you can specify any query relating to your bills with Utilita. If you require a statement or new bill, or just have a question please get in touch with us here. You will receive a response within five working days.

    Your Details

    Please provide us with one of the following contact options: e-mail, phone or mobile number.
    Please double check your phone number.
    Please double check your mobile phone number.
    Find my address
    Need help?

    Your Customer Reference Number is a 10 digit number and can be found in the top right corner of any letter you have received from Utilita.

    If you are unable to find your Customer Reference Number you can retrieve it below by entering your email address, phone number or Top-Up/Billpay Card Number and your postcode.

    Find





    This site is protected by reCAPTCHA and the Google
    Privacy Policy and Terms of Service apply.
  • Call us

    Only call if you need to, otherwise please use our online chat.

    Select the top-up card that looks like yours

    IHD & Blue Card
    Freedom Meter & Red Card
    If you’ve lost supply, you can call our Emergency Line every day from 8am to 10pm on 0345 2068 999
    General Enquiries

    Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 0330 3337 442
    Or if you’re moving home on 0345 2068 777

    Need help with your bill?

    Call us Monday to Friday, 8am to 6pm on 0333 0156 662

    Available 24/7

    Top-up over the phone on 0345 2068 333
    Submit a meter reading on 0345 2093 750
    Pay a bill on 0330 053 7657

    If you’ve lost supply, you can call our Emergency Line every day from 8am to 10pm on 0345 2068 999
    General Enquiries

    Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 0330 3337 440
    Or if you’re moving home on 0345 2068 777

    Need help with your bill?

    Call us Monday to Friday, 8am to 6pm on 0333 0156 662

    Available 24/7

    Top-up over the phone on 0345 2068 333
    Submit a meter reading on 0345 2093 750
    Pay a bill on 0330 053 7657

Lost supply? - please call our Emergency Line on 03452 068 999 so we can get you back on supply quickly!
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)

03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.

About
  • About us
  • Company
  • Our energy
  • My Utilita
  • Smart Meters
  • Our Tech
  • Sustainability
  • Policies
  • Modern Slavery
Customers
  • Sign in
  • Get a quote
  • Payments
  • Refer a Friend
  • Utilita Home
  • Priority Services
  • Warm Home Discount
  • Accessibility
Contact
  • Help
  • Community
  • Complaints
  • Press
  • Careers
  • Emergency
  • Terms
  • Privacy
  • Code of Practice
  • Group

Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh, SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem