About BillPay

If you need to pay off any outstanding balances on your account or would just like to make a one-off payment, you can use your BillPay number to pay on our website, over the phone on our automated payment line or with cash at any PayPoint or Payzone outlet. You can find your BillPay Card Number by the barcode on your bill and in the My Utilita app.

To pay over the phone, call us on 03300 537 657 and follow the instructions - simple!

FAQs

• What does it do?

  BillPay cards are payment cards that allow you to pay off outstanding balances on your account.

• Who can have a BillPay card?

  All Domestic and Commercial customers who currently pay for their energy on receipt of a bill, or via direct debit. Customers who owe a balance on their account may also use a BillPay card to pay this off.

• How is it different to a top-up card?

  A top-up card adds credit to your smart meter for you to spend on energy, whereas a BillPay card allows you to make payments to reduce any outstanding balance on your account.

• How long do the cards take to arrive?

  Please allow 2 weeks for your BillPay card to arrive.

• Payment methods and amounts

  Method	Minimum Payment	Maximum Payment
  Shop	£5	£45 per transaction
  BillPay IVR (03300 537 657)	£5	£5000
  Web	£5	£5000
  App	£5	£5000