BillPay

• What does it do?

  BillPay cards are payment cards that allow you to pay off outstanding balances on your account.

• Who can have a BillPay card?

  All Domestic and Commercial customers who currently pay for their energy on receipt of a bill, or via direct debit. Customers who owe a balance on their account may also use a BillPay card to pay this off.

• How is it different to a top-up card?

  A top-up card adds credit to your smart meter for you to spend on energy, whereas a BillPay card allows you to make payments to reduce any outstanding balance on your account.

• How long do the cards take to arrive?

  Please allow 2 weeks for your BillPay card to arrive.

• Payment methods and amounts

  Method	Minimum Payment	Maximum Payment
  Shop	£2	£45
  BillPay IVR (03300 537 657)	£5	£5000
  Web	£5	£5000
  App	£5	£5000

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Billpay

Do you have a billing question? From here you can specify any query relating to your bills with Utilita. If you require a statement or new bill, or just have a question please get in touch with us here. You will receive a response within five working days.

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General Enquiries

0330 3337 442

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8:00am — 10:00pm everyday

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0345 2068 333

Open 24 hours

Automated meter reading Line

0345 2093 750

Open 24 hours

Billing enquiry

0330 0535 669

8:00am — 6:00pm Mon — Fri

General Enquiries

0330 3337 440

8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat & Sun

Moving Home

0345 2068 777

8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat
9:00am — 5:00pm Sun

Sign Up

0345 2068 777

8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat
9:00am — 5:00pm Sun

Emergency Line

0345 2068 999

8:00am — 10:00pm everyday

Automated Top-up Line

0345 2068 333

Open 24 hours

Automated Meter Reading Line

0345 2093 750

Open 24 hours

Billing Enquiry

0333 0156 662

8:00am — 6:00pm Mon — Fri