BillPay

• What does it do?

  BillPay cards are payment cards that allow you to pay off outstanding balances on your account.

• Who can have a BillPay card?

  All Domestic and Commercial customers who currently pay for their energy on receipt of a bill, or via direct debit. Customers who owe a balance on their account may also use a BillPay card to pay this off.

• How is it different to a top-up card?

  A top-up card adds credit to your smart meter for you to spend on energy, whereas a BillPay card allows you to make payments to reduce any outstanding balance on your account.

• How long do the cards take to arrive?

  Please allow 2 weeks for your BillPay card to arrive.

• Payment methods and amounts

  Method	Minimum Payment	Maximum Payment
  Shop	£2	£45 per transaction
  BillPay IVR (03300 537 657)	£5	£5000
  Web	£5	£5000
  App	£5	£5000

Do you need to get in touch?

Email us

Call us

Billpay

Do you have a billing question? From here you can specify any query relating to your bills with Utilita. If you require a statement or new bill, or just have a question please get in touch with us here. You will receive a response within five working days.

Your Details

My supply is off

Title:

Select a title Mr Mrs Ms Miss Dr Air Marshall Baron Baronet Bishop Brigadier Captain Chaplain Colonel Commandant Commander Commodore Duke Earl Father Flight Lieutenant Flying Officer General Group Captain Honourable Knight Bachelor Lady Lieutenant Lieutenant Colonel Lieutenant Commander Lieutenant General Major Major General Marquess Messrs Mx Pilot Officer Professor Queens Council Rear Admiral Reverend Right Honourable Sir Squadron Leader Sub Lieutenant Superintendent Venerable Vice Admiral Viscount Wing Commander

Your Comments:

First name:

Last name:

Please provide us with one of the following contact options: e-mail, phone or mobile number.

Email:

Please double check your phone number.

Home phone:

Please double check your mobile phone number.

Mobile phone:

Postcode:

Find my address

Please select an address

Address 1:

Address 2:

City:

County:

Customer Reference Number:

Need help finding yours?

Your Customer Reference Number is a 10 digit number and can be found in the top right corner of any letters you have received from Utilita.

If you are unable to find find your Customer Reference Number you can retrieve it below by entering your 19-digit top-up card number or BillPay card number and your postcode.

Error, No customer reference number.

Please provide your Top-up/BillPay card number and postcode.

There has been an error retrieving your Customer Reference Number, please check your details and try again.

Top-up/Billpay
Card Number:

Postcode:

Find

Bill enquiry details

I would like to send a file to Utilita

Attachments:

Upload Document (max 5MB):

Click on the top-up card that looks like yours

General Enquiries

0330 3337 442

8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat

Current wait: up to 30 minutes

Average Tuesday wait times:

Moving Home

0345 2068 777

8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat

Current wait: up to 30 minutes

Average Tuesday wait times:

Sign Up

0345 2068 777

8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat

Average Tuesday wait times:

Emergency Line

0345 2068 999

8:00am — 10:00pm everyday

Current wait: up to 45 minutes

Average Tuesday wait times:

Billing enquiry

0330 0535 669

8:00am — 6:00pm Mon — Fri

Current wait: up to 45 minutes

Average Tuesday wait times:

Automated Top-up Line

0345 2068 333

Open 24 hours

Automated Meter Reading Line

0345 2093 750

Open 24 hours

General Enquiries

0330 3337 440

8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat

Current wait: up to 15 minutes

Average Tuesday wait times:

Moving Home

0345 2068 777

8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat

Current wait: up to 30 minutes

Average Tuesday wait times:

Sign Up

0345 2068 777

8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat

Average Tuesday wait times:

Emergency Line

0345 2068 999

8:00am — 10:00pm everyday

Current wait: up to 45 minutes

Average Tuesday wait times:

Billing Enquiry

0333 0156 662

8:00am — 6:00pm Mon — Fri

Current wait: up to 30 minutes

Average Tuesday wait times:

Automated Top-up Line

0345 2068 333

Open 24 hours

Automated Meter Reading Line

0345 2093 750

Open 24 hours