How to register

If you’ve not yet tried our award-winning app, simply visit the App Store or Google Play, and download My Utilita to get started.

You won’t be able to access My Utilita with your login details from our old Utilita Top-up app – so if you’re new to My Utilita you must Register for a new account. You’ll need your Customer Reference Number which can be found here.

Still need help?

The fastest way to get in touch is to chat to us online. Available 24/7.

CHAT TO US

Utilita Community

Find answers to your questions and share solutions with other Utilita customers.

Get help

If you need to get in touch

Send us an email
Call us

Only call if you need to, otherwise please use our online chat.

Select the top-up card that looks like yours

IHD & Blue Card
Freedom Meter & (&) to & Red Card
If you’ve lost supply, you can call our Emergency Line every day from 8am to 10pm on 03452 068 999
General Enquiries

Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 03303 337 442
Or if you’re moving home on 03452 068 777

Need help with your bill?

Call us Monday to Friday, 8am to 6pm on 03330 156 662

Available 24/7

Top-up over the phone on 03452 068 333
Pay a bill on 03300 537 657

Lost supply? - please call our Emergency Line on 03452 068 999 so we can get you back on supply quickly!
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)

03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.