If you’ve not yet tried our award-winning app, simply visit the App Store or Google Play, and download My Utilita to get started.
You won’t be able to access My Utilita with your login details from our old Utilita Top-up app – so if you’re new to My Utilita you must Register for a new account. You’ll need your Customer Reference Number which can be found here.
The fastest way to get in touch is to chat to us online. Available 24/7.
Find answers to your questions and share solutions with other Utilita customers.
Get helpDo you have a question about My Utilita? From here you can get in touch with us about any queries you may have. You will receive a response within five working days
Only call if you need to, otherwise please use our online chat.
Select the top-up card that looks like yours
Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on
03303 337 442
Or if you’re moving home on 03452 068 777
Call us Monday to Friday, 8am to 6pm on 03330 156 662
Top-up over the phone on 03452 068 333
Pay a bill on 03300 537 657
Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on
03303 337 440
Or if you’re moving home on 03452 068 777
Call us Monday to Friday, 8am to 6pm on 03330 156 662
Top-up over the phone on 03452 068 333
Pay a bill on 03300 537 657
Lost supply? - please call our Emergency Line on 03452 068 999
so we can get you back on supply quickly!
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)
03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.