To make sure it’s as easy as possible for you to pay your bills, we give you the choice on the best way for you:

By debit or credit card

Pay online at www.utilita.co.uk/payments

On the My Utilita app at www.utilita.co.uk/my-utilita

Over the phone

To pay over the phone, call us on 03300 537 657 and follow the instructions - simple!

It usually takes 2 working days for your payment to come through and you'll need to use our bank details below:

Our bank account number: 97169382

Our bank sort code: 55-81-26

Reference: Your Customer Reference Number

With the My Utilita app

You can pay your bills and view detailed account information on the My Utilita app. Login online at my.utilita.co.ukor download the app on the App Store or Google Play .

With BillPay

Your BillPay number will enable you to pay off any outstanding balances on your account, allowing you to pay on our website, over the phone on our automated payment line or with cash at any PayPoint or Payzone outlet. You can find your BillPay Card Number by the barcode on your bill and in the My Utilita app.

By post

You can pay by cheque made out to Utilita Energy Limited. Simply add your Customer Reference Number to the back and send it to our Freepost address at:

Utilita Energy, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh, Hampshire SO53 3QB.

Set up a monthly Direct Debit

If you’d prefer to pay monthly, you can set up a Direct Debit by filling out a Direct Debit Form or by contacting us on 03300 535 669.

Setting up a Direct Debit is an easy way to keep on top of your payments. We can help to calculate a suitable Direct Debt amount based on your usage to be taken on a date of your choice each month.

If you’re worried about your bill and need some help - get in touch with us on 0330 053 5669. Our Billing Team may be able to help you if you’re having difficulties paying your bill.

Plus, there’s plenty of free and independent help advice available to you too, if you need a little extra support:

National Debtline

Freephone - 0808 808 4000

www.nationaldebtline.org

England, Wales and Scotland (EWS)
If you are struggling to pay your energy bill or if you have a problem with your meter, you can get help from Citizens Advice. If you live in England or Wales, go to Your energy supply or contact the Citizens Advice consumer service on 0808 223 1133. For Relay UK, call 18001 then 0808 223 1133. To contact a Welsh-speaking adviser call 0808 223 1144. Calls are free. If you live in Scotland, go to energyadvice.scot or contact Advice Direct Scotland on 0808 196 8660. Calls are free. For British Sign Language enquiries, go to Home . Citizens Advice and Advice Direct Scotland are the official sources of free and independent energy advice and support.

England and Wales (EW)
If you are struggling to pay your energy bill or if you have a problem with your meter, you can get help from Citizens Advice. Go to Your energy supply or contact the Citizens Advice consumer service on 0808 223 1133. For Relay UK, call 18001 then 0808 223 1133. To contact a Welsh-speaking adviser call 0808 223 1144. Calls are free. Citizens Advice is the official source of free and independent energy advice and support.

Scotland (S)
If you are struggling to pay your energy bill or if you have a problem with your meter, you can get help from Advice Direct Scotland. Go to energyadvice.scot or contact Advice Direct Scotland on 0808 196 8660. Calls are free.
For British Sign Language enquiries, go to Contact Scotland BSL. Advice Direct Scotland is the official source of free and independent energy advice and support.

If you need specialist support to resolve your energy problem, Citizens Advice and Advice Direct Scotland can refer you directly to the Extra Help Unit Service.