Paying your bills

Choose how to pay

Or choose a payment arrangement

  • Set up a Direct Debit

    If you’ve not already set up a Direct Debit, you can do so by filling out a Direct Debit Form on our website www.utilita.co.uk/contact/direct-debit or contact us on 03300 535 669 and when prompted, select option 1.

    Setting up a Direct Debit is an easy way to keep on top of your payments. We can help to calculate a suitable Direct Debt amount based on your usage to be taken each month on a date you specify.


  • Switch to Smart Pay As You Go

    PAYG is a great option for budgeting. It allows you to pay for your energy before you use it which helps spread the cost.

Find your Customer Reference Number

Your Customer Reference Number is a 10 digit number and can be found in the top right corner of any letter you have received from Utilita.

If you are unable to find your Customer Reference Number you can retrieve it below by entering your email address, phone number or Top-Up/Billpay Card Number and your postcode.

Please enter an Email address or Phone number
Find

Need help paying your bill?

If you’re worried about your bill and need some help - get in touch. Our Billing Team may be able to help you if you have difficulties paying. Call us on 0330 053 5669. There’s loads of free and independent help advice available to you too:


Bring down the cost of your energy

Part of our promise to you is to do all we can to help you save energy and money. We can all do our bit to save energy in our homes. There are lots of simple changes you can make to your everyday habits which will really help reduce your energy usage at home and in turn, bring down the cost of your energy.

You can find lots of handy energy efficiency tips on our website at www.utilita.co.uk/save-energy or call us on 03452 072 000.

For impartial advice on how to save energy in your home, visit the Energy Saving Trust at www.energysavingtrust.org.uk



Still need help?

The fastest way to get in touch is to chat to us online. Available 24/7.

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Utilita Community

Find answers to your questions and share solutions with other Utilita customers.

Get help

    If you need to get in touch

  • Send us an email
  • Call us

    Only call if you need to, otherwise please use our online chat.

    Select the top-up card that looks like yours

    IHD & Blue Card
    Freedom Meter & Red Card
    If you’ve lost supply, you can call our Emergency Line every day from 8am to 10pm on 0345 2068 999
    General Enquiries

    Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 0330 3337 442
    Or if you’re moving home on 0345 2068 777

    Need help with your bill?

    Call us Monday to Friday, 8am to 6pm on 0333 0156 662

    Available 24/7

    Top-up over the phone on 0345 2068 333
    Submit a meter reading on 0345 2093 750
    Pay a bill on 0330 053 7657

Lost supply? - please call our Emergency Line on 03452 068 999 so we can get you back on supply quickly!
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)

03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.

About
Customers
Contact

Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem