Paying your bills

Choose how to pay

• By debit or credit card
  • Pay online at www.utilita.co.uk/payments
  • on the My Utilita app at www.utilita.co.uk/my-utilita
  • over the phone
• By internet or phone banking

  It usually takes 2 working days for your payment to come through and you'll need to use our bank details below:

  Our bank account number	10470356
  Our bank sort code	09-02-22
  Customer Reference Number	Find your Customer Reference Number?

• With the My Utilita app

  You can pay your bills and view detailed account information on the My Utilita app.
  Login online at my.utilita.co.uk or download the app on the App Store or Google Play.

• With BillPay

  Your BillPay number will enable you to pay off any outstanding balances on your account, with cash at any PayPoint outlet, website or over the phone on our automated payment line.
  
  To pay over the phone, call us on Call our BillPay Line on 03300 537 657 and follow the instructions - simple!

• By post

  You can pay by cheque made out to Utilita Energy Limited. Simply add your Customer Reference Number Find your Customer Reference Number? to the back and send it to our Freepost address at:

  Utilita Energy,
  Hutwood Court,
  Bournemouth Road,
  Chandler’s Ford,
  Eastleigh,
  Hampshire
  SO53 3QB.

Or choose a payment arrangement

• Set up a Direct Debit

  If you’ve not already set up a Direct Debit, you can do so by filling out a Direct Debit Form on our website www.utilita.co.uk/contact/direct-debit or contact us on 03300 535 669 and when prompted, select option 1.
  
  Setting up a Direct Debit is an easy way to keep on top of your payments. We can help to calculate a suitable Direct Debt amount based on your usage to be taken each month on a date you specify.

  
  

• Switch to Smart Pay As You Go

  PAYG is a great option for budgeting. It allows you to pay for your energy before you use it which helps spread the cost.

Find your Customer Reference Number

Your Customer Reference Number is a 10 digit number and can be found in the top right corner of any letter you have received from Utilita.

If you are unable to find find your Customer Reference Number you can retrieve it below by entering your 19-digit Top-up card number or BillPay card number and your postcode.

Error, No customer reference number.

Please provide your Top-up/BillPay card number and postcode.

There has been an error retrieving your Customer Reference Number, please check your details and try again.

Top-up/Billpay Card Number:

Postcode:

Find

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Need help paying your bill?

If you’re worried about your bill and need some help - get in touch. Our Billing Team may be able to help you if you have difficulties paying. Call us on 0330 053 5669. There’s loads of free and independent help advice available to you too:

• StepChange Debt Charity

  Freephone - 0800 138 1111
  www.stepchange.org

• National Debtline

  Freephone - 0808 808 4000
  www.nationaldebtline.org

• Citizens Advice

  Search for your local Citizens Advice at www.citizensadvice.org.uk

• Help with your benefits

  You can have some of your bills (including rent, services charges, fuel or water bills) paid directly out of your benefits payments if you’re having difficulties. This is called ‘third party deductions - Fuel Direct’.

  The benefits that can be used are:

  • Universal Credit
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Pension Credit

  
  

  For more information, visit www.gov.uk/bills-benefits

Bring down the cost of your energy

Part of our promise to you is to do all we can to help you save energy and money. We can all do our bit to save energy in our homes. There are lots of simple changes you can make to your everyday habits which will really help reduce your energy usage at home and in turn, bring down the cost of your energy.

You can find lots of handy energy efficiency tips on our website at www.utilita.co.uk/save-energy or call us on 03452 072 000.

For impartial advice on how to save energy in your home, visit the Energy Saving Trust at www.energysavingtrust.org.uk