Your energy is now at your fingertips with the My Utility app - giving you even more control over your energy usage and spend.
My Utilita is a new app that replaces the Utilita Top-up app. This means you’ll no longer
need two apps to manage your energy. Plus, we’ve reduced the minimum top-up amount and you can top-up both
fuels in a single transaction.
If you’re a new My Utilita user, you must Register using your account details. You will not be able to access My Utilita with your login details from the Utilita Top-up app.
For help and support, please email firstname.lastname@example.org
With My Utilita, you will be able to:
On top of that, you will have access to the ‘message centre’ with the latest notifications about your account. Please make sure you check these regularly.
You can create your account either by downloading the My Utilita app (using the App Store or PlayStore) or by visiting www.my.utilita.co.uk/register.
You can create your account just 7 days after signing up, before you have even finished switching!
To keep your account secure, we check that the details being registered for a ‘My Utilita’ account match the information we have on your account. To do this we check:
If you are receiving an error when trying to create an account, please check the information you are submitting and try again. If you continue to get an error, please contact us contact us and we will make sure that details on your account are correct. Forgot your Password? Click here
Pay as You Go
Your estimated balance will be here. While your meter is in positive credit, we will provide an estimate of how many days of energy we believe you have left, before you will need to top-up or accept your emergency credit.
It is important to note that the balance is an estimate and is calculated from using information from your mid-night snap shots (Meter readings taken every day at mid-night), top-up history and half hourly usage data (if applicable).
In case you ever misplace your card, we have included your top-up card numbers on this page. Remember you don’t need a physical card only the number on your top-up card to use it, even at the shop!
You are also able to generate e-cards using My Utilita. If you are wondering what an e-card is... An e-card is an electronic top-up card, which can be used just like your ordinary top-up card, if you are unable to access it.
Your latest bill can be viewed here, it will let you see the amount of your energy charges, the consumption used and the dates you were billed for.
Interested in your energy? Love stats? We’ve got you covered.
This page of your app will let you view your energy usage in detail, allowing you to view it in terms of cost and in Kilowatt hours! Want advice on how to reduce your energy spend? Click here
Worried about going off supply? Unable to top-up?
POWER UP will let you borrow credit until you can next top-up. When you have used more than £6 of emergency credit, the option to POWER UP will become available.
All you need to do is tell us when you will next be able to top-up, and we will use your smart meter to automatically work out the amount of credit you will need! In case we’re a little off, you can adjust this amount to anywhere between £1-£30 for gas and £1-£20 for electric.
Yep! Once you have finished a Power Up application for one meter, you will have up to 10 hours to do POWER UP for another meter. After 10 hours, My Utilita will recognise that you now have an outstanding balance and you will be unable to POWER UP again until it has been completely cleared.
After you have finished selecting the amount of credit you need, you can adjust the percentage of your future top-ups will go towards repaying it. This recovery rate can be set anywhere between 25-100%, it’s entirely up to you. So, if you want to repay the entire amount when you next top-up – you can!
There are certain circumstances where you will not be able to POWER UP.
Typically, these tend to be:
If you are ever unable to POWER UP, you will receive a notification in the message centre explaining why and what to do next.
Payment difficulty bit
If you are unable to POWER UP, please call 0330 3337 442 and we will see if we can help. Click here to find out more.
On the ‘My Account’ page you will see:
You can also use the ‘Edit My Account’ page to update your email address, name, password or change your marketing preferences. Remember, if you change your email, your login will also change!
Multiple users can register for My Utilita with the same Customer Reference Number. This will allow different people in the same household to access their balances on-the-go. To keep your account secure, when you register or de-register a new person the main account holder will receive an email notification.
Remember that anyone registered on your account can use all the functionality on My Utilita including POWER UP.
In order for My Utilita to provide you with up-to-date information from your meter, you must accept our terms and conditions and consent to ‘half hourly’ smart meter readings.
You must get permission from the primary account holder before creating an account.
When you enter your meter reads, it’s okay to not include the last digit(s) after the ‘Full stop’.
To find out more on how to take meter reads Click here
We also have another app, this is called the Utilita Top-up app.
Utilita Top-up (PayPoint)
Below is a table, which will show you how our two apps compare.
|Function||My Utilita||Utilita Top-up|
|Ability to top-up or make payments|
|Can access the portal on an app|
|Can access the portal on the website|
|Available on Apple and Android|
|View Top-up and BillPay history|
|View PayPoint finder|
|View meter debt amount|
|Submit Meter Reads|
The fastest way to get in touch is to chat to us online. Available 24/7.
Find answers to your questions and share solutions with other Utilita customers.Get help
Only call if you need to, otherwise please use our online chat.
Select the top-up card that looks like yours
Call us Monday to Friday, 8am to 6pm on 0333 0156 662
Call us Monday to Friday, 8am to 6pm on 0333 0156 662
Lost supply? - please call our Emergency Line on 03452 068 999 so we can get you back on supply quickly!
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)
03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.
Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh SO53
Registered in England & Wales No: 04849181 Regulated by Ofgem