We understand that dealing with the affairs of someone who has passed away is never easy – especially when you’re grieving. We’re here to support you as much as we can during this process to hopefully take some pressure off.
Here is some useful information on what you need to do about their Utilita Energy account and external organisations that can provide additional support if you need it.
The first thing you’ll need to do with the account is let us know that the account holder has passed away. You can do this in a number of different ways:
Get in touch with us by emailing customerservices@utilita.co.uk
Contact a member of our Live Chat team on our website who can support you through the process.
You might find it easier to write to us. Our address is Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh SO53 3QB
If you’d rather speak to a member of our Customer Services team, call us on 0345 207 2000.
Lines are open Mon-Fri 8am–8pm and Sat 8.30am–2pm.
Please include the following information when you contact us (or have it to hand if you call us):
Your name and contact details (including phone number and postal address)
The Utilita Energy account holder’s details
Contact details for the solicitor who is the administrator of the estate (if you have one)
OR
Contact details of the Executor (or the administrator of the estate)
Up-to-date meter readings
In some circumstances, we may also need a death certificate, coroner’s certificate, grant of probate or letters of administration.
When you get in touch, we’ll let you know what will happen with the energy account. Once we’ve received all of the information we need, we’ll update the account. Any further correspondence will be sent to the postal address you give us.
Please be aware that if we’ve already sent a letter or bill before you contact us, we won’t be able to stop these arriving.
We can also help you with reading the meter, understanding bills, changing tariffs, and any other questions you might have. If you’re worried about bills, struggling to manage your finances or anything else, our Bereavement Team are here to support you.
Citizens Advice can offer support and advice. They can provide free, impartial and confidential advice for registering a death, funerals, wills, intestacy, income maximisation, counselling, and financial affairs. They’ll also signpost you to your local Citizens Advice who can put you in touch with support groups near you.
You can contact an adviser through our national phone service:
Adviceline’s available 9am to 5pm, Monday to Friday. It’s usually busiest at the beginning and end of the day and closed on public holidays.
Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress and struggling to cope.
Call free on 116 123 or write to them at jo@samaritans.org
A national charity for bereaved people.
Call free on 0808 808 1677 or 0845 600 2227 (Scotland) or write to them helpline@cruse.org.uk
Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem
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