Dealing with an energy account when a friend or family member has passed away

We understand that dealing with the affairs of someone who has passed away is never easy – especially when you’re grieving. We’re here to support you as much as we can during this process to hopefully take some pressure off.

Here is some useful information on what you need to do about their Utilita Energy account and external organisations that can provide additional support if you need it.

Settld Logo

If you’re managing the affairs of a loved one who’s unfortunately passed away, the admin can be overwhelming. Which is why we’ve partnered with Settld, a bereavement management company who make the process simple and easy. Giving you peace of mind and more time to focus on remembrance.

Settld helps to resolve multiple end-of-life admin in one simple process. From outstanding bank accounts, utilities and insurances, their quick 15-minute form will help you significantly reduce your time spent tying up loose ends.

Settld is free to use and ready whenever you are. For more information, visit settld.care


Other help and support

Citizens Advice

Citizens Advice can offer support and advice. They can provide free, impartial and confidential advice for registering a death, funerals, wills, intestacy, income maximisation, counselling, and financial affairs. They’ll also signpost you to your local Citizens Advice who can put you in touch with support groups near you.

You can contact an adviser through our national phone service:

Adviceline’s available 9am to 5pm, Monday to Friday. It’s usually busiest at the beginning and end of the day and closed on public holidays.

The Samaritans

Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress and struggling to cope.

Call free on 116 123 or write to them at jo@samaritans.org.

Cruse Bereavement Care

A national charity for bereaved people.

Call free on 0808 808 1677 or 0845 600 2227 (Scotland) or write to them helpline@cruse.org.uk.

  • Opening hours:
  • Monday: 9.30am-5pm
  • Tuesday: 9.30am-8pm
  • Wednesday: 9.30am-8pm
  • Thursday: 9.30am-8pm
  • Friday: 9.30am-5pm
  • Saturday and Sunday: 10am - 2pm

Still need help?

The fastest way to get in touch is to chat to us online. Available 24/7.

CHAT TO US

Utilita Community

Find answers to your questions and share solutions with other Utilita customers.

Get help

If you need to get in touch

Send us an email
Call us

Only call if you need to, otherwise please use our online chat.

Select the top-up card that looks like yours

IHD & Blue Card
Freedom Meter & (&) to & Red Card
If you’ve lost supply, you can call our Emergency Line every day from 8am to 10pm on 03452 068 999
General Enquiries

Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 03303 337 442
Or if you’re moving home on 03452 068 777

Need help with your bill?

Call us Monday to Friday, 8am to 6pm on 03330 156 662

Available 24/7

Top-up over the phone on 03452 068 333
Pay a bill on 03300 537 657

Lost supply? - please call our Emergency Line on 03452 068 999 so we can get you back on supply quickly!
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)

03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.