Lost Supply
Our "how-to" videos are here to help you get back on supply.
My electricity and/or gas supply has turned off, I've topped-up but it's not come back on - why is this and what should I do?
My electricity and/or gas supply has turned off, I've topped-up but it's not come back on - why is this and what should I do?
If you still can't get back on supply please call our Emergency Line: 0345 2068 999 so we can get you back on supply. This number is reserved for loss of supply enquiries only (Emergency Line hours: 8am - 10pm, 7 days a week. If you have a loss of supply enquiry outside of these hours, please click here.
Lost supply? Please call our Emergency Line on
0345 2068 999 so we can get you back on supply quickly!
This number is reserved for loss of supply enquiries only. Open 8am - 10pm, 7 days a week.
03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.