We know it can be scary losing supply and even more frustrating not being able to restore it – check out our tips
below to restore your supply with ease.
Apply for a POWER UP (up to £20 for electricity and £30
for gas*) when you’ve run out
of credit and
need to get back on supply. Pay it back on your terms as a % of your future top-ups – interest free!
Download the My Utilita app or call us on 0345 207 2000 to
POWER UP.
*Terms apply
Don't have a smart meter?
Don’t have a smart meter and struggling to top-up? We have options available depending on your circumstances.
If you need help, please call us on 0345 207 2000.
Need help with your bills?
If you’re worried about your bill and need some help, our call our Billing Team on 0330 053 5669.
How to top-up
Top-up your energy credit with My Utilita, via SMS, by calling our automated top-up phone line and at any PayPoint
shop. Need a bit more information? Visit our top-up help page.
Lost your card or not swiping at the shop? No problem. You can generate your own top-up eCard for free or request a
new card to be sent to you in the post.
Want to reduce your energy costs? Check out our energy efficiency tips to save some money and do your bit for the
planet - from placing tin foil behind your radiator to tweaking your thermostat.
The Priority Services Register (PSR) provides non-financial support to vulnerable people. If you or someone in your
household is vulnerable, you can register to let us know what you need from us to help manage your account and keep
your supply on.
Help with your benefits
You can have some of your bills (including rent, services charges, fuel or water bills) paid directly out of your
benefits payments if you’re having difficulties. This is called ‘third party deductions - Fuel Direct’.
If either of your supplies are off, contacting us by email may not be the quickest way to get your issue resolved. We
would advise calling our emergency line on 0345 2068 999. If you still wish to submit an email, you will receive a
response within 5 working days.
Lost supply? - please call our Emergency Line on 03452 068 999 so we can get you back on supply quickly!
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)
03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.
