Still need help?

The fastest way to get in touch is to chat to us online. Available 24/7.

If you need to get in touch

• Send us an email

  Flexipay

  Do you have a Flexipay question? From here you can specify any query relating to your bills with Utilita. If you require a statement or new bill please let us know. You will receive a response within five working days.

  Your Details

  My supply is off

  Title:

  Select a title Mr Mrs Ms Miss Dr Air Marshall Baron Baronet Bishop Brigadier Captain Chaplain Colonel Commandant Commander Commodore Duke Earl Father Flight Lieutenant Flying Officer General Group Captain Honourable Knight Bachelor Lady Lieutenant Lieutenant Colonel Lieutenant Commander Lieutenant General Major Major General Marquess Messrs Mx Pilot Officer Professor Queens Council Rear Admiral Reverend Right Honourable Sir Squadron Leader Sub Lieutenant Superintendent Venerable Vice Admiral Viscount Wing Commander

  First name:

  Last name:

  Please provide us with one of the following contact options: e-mail, phone or mobile number.

  Email:

  Please double check your phone number.

  Home phone:

  Please double check your mobile phone number.

  Mobile phone:

  Postcode:

  Find my address

  Please select an address

  Address 1:

  Address 2:

  City:

  County:

  Your Comments:

  Customer Reference Number:

  Need help?

  Your Customer Reference Number is a 10 digit number and can be found in the top right corner of any letter you have received from Utilita.

  If you are unable to find your Customer Reference Number you can retrieve it below by entering your email address or phone number and your postcode.

  Please enter an Email address or Phone number

  Email Phone Top-up/Billpay Card Number

  Postcode

  Find

  Bill enquiry details

  
  

  Preferred contact method

  Email Letter Telephone SMS

  
  

  I would like to send a file to Utilita

  Attachments:

  Upload Document (max 5MB):
  
  

  
  

  This site is protected by reCAPTCHA and the Google
  Privacy Policy and Terms of Service apply.
• Call us

  Only call if you need to, otherwise please use our online chat.

  Select the top-up card that looks like yours

  

  

  If you’ve lost supply, you can call our Emergency Line every day from 8am to 10pm on 0345 2068 999

  General Enquiries

  Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 0330 3337 442
  Or if you’re moving home on 0345 2068 777

  Need help with your bill?

  Call us Monday to Friday, 8am to 6pm on 0333 0156 662

  Available 24/7

  Top-up over the phone on 0345 2068 333
  Submit a meter reading on 0345 2093 750
  Pay a bill on 0330 053 7657

  If you’ve lost supply, you can call our Emergency Line every day from 8am to 10pm on 0345 2068 999

  General Enquiries

  Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 0330 3337 440
  Or if you’re moving home on 0345 2068 777

  Need help with your bill?

  Call us Monday to Friday, 8am to 6pm on 0333 0156 662

  Available 24/7

  Top-up over the phone on 0345 2068 333
  Submit a meter reading on 0345 2093 750
  Pay a bill on 0330 053 7657