Are you an existing Pay As You Go customer? If you’d prefer to pay for your energy in a different way then FLEXIPAY is for you.
If you’re an existing customer, FLEXIPAY gives you greater power over how you pay for your energy. Plus, you’ll still benefit from a tariff protected by the Competition & Markets Authority (CMA) price cap.
This means you can now pay by any of the following methods - but still remain on Smart Energy/Smart E7.
You’ll have more choice than ever over how you pay for your energy, alongside all the benefits that come with our smart metering technology and competitive tariff!
Choose your preferred payment method and with FLEXIPAY, change it later if you want to.
YES! FLEXIPAY will allow you to change your payment method and how you pay for your energy. The criteria include*:
*Additional criteria may apply based on your property and circumstances
For a full list of criteria, please get in touch
The fastest way to get in touch is to chat to us online. Available 24/7.
Find answers to your questions and share solutions with other Utilita customers.
Get helpDo you have a Flexipay question? From here you can specify any query relating to your bills with Utilita. If you require a statement or new bill please let us know. You will receive a response within five working days.
Only call if you need to, otherwise please use our online chat.
Select the top-up card that looks like yours
Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 0330 3337 442
Or if you’re moving home on 0345 2068 777
Call us Monday to Friday, 8am to 6pm on 0333 0156 662
Top-up over the phone on 0345 2068 333 Submit a meter reading on 0345 2093 750 Pay a bill on 0330 053 7657
Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 0330 3337 440
Or if you’re moving home on 0345 2068 777
Call us Monday to Friday, 8am to 6pm on 0333 0156 662
Top-up over the phone on 0345 2068 333 Submit a meter reading on 0345 2093 750 Pay a bill on 0330 053 7657
Lost supply? - please call our Emergency Line on 03452 068 999 so we can get you back on supply quickly!
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)
03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.
Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh SO53
3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem