FLEXIPAY

Want the flexibility to choose your payment method? If you’re an existing Pay As You Go customer, but you’d prefer to pay for your energy by Direct Debit or on Receipt of a Bill - FLEXIPAY is for you!

FAQs

• What is FLEXIPAY?

  If you’re an existing customer, FLEXIPAY gives you the power to choose how you pay for your energy. Not only will you benefit from a tariff protected by the Competition & Markets Authority (CMA) price cap, but you can also pay by any of the following methods - but remain on your Smart Energy/Smart E7 tariff.

  • Direct Debit
  • Pay on Receipt of Bill
  • Pay As You Go
• Can I switch between payment methods?

  FLEXIPAY gives you the flexibility to change your payment method and how you pay for your energy. The eligibility criteria for FLEXIPAY include*:

  • You must be an existing customer
  • You must have a Smart Meter or agree to have one installed. The meter must have wireless area network (WAN) for us to switch your meter into FLEXIPAY remotely
  • If you are a Pay as You Go customer, there must be no outstanding debt on your meter/s and you’ve not received a POWER UP or account credit in the last 3 months.
  • If you are a Pay as You Go customer, we require that your meter(s) are in credit by at least 1p
  • No POWER UP or account credit in the last 3 months
  • An external credit check will also be provided by TransUnion. To apply, please get in touch with us on 0345 207 2000
• How do I switch to FLEXIPAY?

  You’ll need to get in touch with us on 0345 207 2000 and request a ‘change in payment method’.

  Our team will then discuss whether you meet the eligibility criteria, and help advise what payment method best suits your needs.

  If you qualify for the change, the advisor will update your payment method remotely - simple!