Part of our promise to you is to do all we can to help you save energy and money. We may not be able to do much to solve the problems of global warming, but we can all do our bit to save energy in our homes. There are lots of simple changes we can make to our everyday habits which will really help reduce our energy usage at home.
We have an Extra Care Team who are fully trained to offer you energy saving advice, discuss the energy efficiency of your home, and answer any questions you may have about monitoring your usage with our smart meters.
Utilita’s smart meters are a great way to save energy and money. Once you have had a smart meter installed, you will be able to use your in-home display to keep track of your energy usage in real-time and how much you're spending. You can also view your daily, weekly and monthly usage and it will tell you how long your balance should last you based on your recent usage, making it much easier to budget. To see how you can access usage information you can see your User Guide provided to you on installation.
If you are concerned with the amount of energy you are using just contact us on 03303 337 456 or 0800 883 8007 and speak to our Extra Care Team, who are dedicated to dealing with any queries you may have.
Typically we will read into your meter remotely to view the usage it is recording and discuss this with you over the phone. Taking into consideration the time of year and evaluating the use of appliances and heating systems in your home gives a good indication of where you could be wasting energy. It is often the case that a few simple suggestions can make a noticeable difference to your spending. In 95% of cases customers are found to be consuming the expected amount of energy for their home. In the unlikely event, that after we have looked in to your meter usage, we establish there is potentially a fault with your meter, only then would we send an engineer to inspect it.* It is not common for high energy usage to be caused by a fault with the meter.
*Please be aware, if after remotely checking your meter we believe it is functioning correctly, a request to send an engineer may not be granted or result in a callout charge should no fault be found.