Sometimes it’s easier to speak to a person – in order for us to answer your enquiry quickly and efficiently, we need to ensure you’re speaking to just the right advisor for the job!
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We are licensed by Ofgem, the energy regulator, to provide gas and electricity to domestic households. We meet all required industry regulations.
We can’t guarantee that prices are not going to change but we will always ensure that our prepayment rates remain highly competitive. It is our belief that customers should be rewarded for paying for their energy up front, rather than being penalised with higher tariffs.
By specialising in smart prepayment metering, we also eliminate the costs of regular meter readings, estimated bills and quarterly statements, so we can pass these savings on to you. We notify all our customers of potential price increases 30 days in advance; customers are not held in a contract and have the right to leave at any time, with no exit fees.
With our smart metering system installed, you will be able to see your energy usage and credit balance in realtime, giving you far greater control over your energy spend. Our Customer Care Team is trained to offer energy saving advice and support to make your home as efficient as possible, helping towards a long-term solution to saving money on your energy usage, just call 03303 337 456, and we'll be happy to help.
No, we will handle the whole process for you. The transfer will be completely seamless as the same pipes and wires are used by all suppliers.
We hope this won't be the case, but if you decide to cancel your agreement, all you have to do is confirm this in writing using the form enclosed in your Welcome Book, or call our Customer Switching Team on 03303 337 432, within 14 days of sign up.
No, we do not hold our customers in a contract. We work hard to ensure our customers want to stay with us, however you are free to move to another supplier at anytime, with no exit fees.
As with pay-as-you-go mobile phones, you won’t receive any bills through your letterbox because you will pay for all your energy up front. Once you have been with us for a full 12 months, you will receive an annual statement every year - this is for your reference only and is not payable.
We can take on debt on an exisitng meter up to the value of £500, however we will always look at each situation individually to see what we can do for you. Don't let debt put you off switching to us for your energy supply; instead talk it through with one of our Customer Care Advisors on 03452 068 777.
Yes, you can switch to us and we offer a free install of our prepayment smart meters on our lowest available tariff, 'Smart Energy’, providing you with all the great benefits of our smart metering service. Alternatively, we can install our smart meters in 'credit mode’ and you can pay by 'Pre-Pay Direct Debit'. As a credit customer we only offer you our Smart Energy tariff if you have our smart meters installed and pay by 'Pre-Pay Direct Debit'.
Yes, you can switch to us and keep your current smart meter(s). However, you may not retain the same functions, in which case we will provide a free install of our own smart meters, in order to service your property.