Lost card? Not swiping in the shop - no problem, you can request a new one, or generate your own top-up e-card for free right now!
Which type of top-up card do you require?
Common top-up card questions
It takes around 8 working days from when you request the replacement card for it to be received. However, you can generate your own e-card on the next step to use instantly!
Once a smart meter has been installed, you will no longer need your key/card from your old meter. You will be given a new top-up card so that you are able to top-up at PayPoint stores. On this card will be a long number that you will need when you top up over the phone, on our App, on the website or via SMS.