Warm Home Discount

The Warm Home Discount is a scheme which helps some households that encounter difficulty paying their electric over the winter period to receive a payment of £140 to help with the cost of their energy. This payment is for vunerable customers and customer that experience fuel poverty.

Our Warm Home Discount was open from 2nd August until 22nd September and is now closed.

Each energy supplier has their own qualifying criteria.

To be eligible for Utilita’s 2016/2017 Warm Home Discount rebate, you must meet at least one of the following main benefits and a sub element of this benefit:

Income Support, Income based JSA, ESA (which includes a work related or support element). Which also includes one of the following sub criteria(s):

  • A child under the age of 5
  • Child Tax Credit, which includes disability or severe disability element
  • A disabled child premium
  • A pensioner premium, higher pensioner premium or enhanced pensioner premium

Child Tax Credit by virtue of an aware, which is based on an annual income not exceeding £16,190, which also includes one of the following sub criteria(s):

  • A disability or severe disability element
  • A disabled child premium
  • A child under the age of 5

A person who is in receipt of universal credit (UC ‘LIVE’ customers) and is not in work or self-employed and with a household income not exceeding £16,190 and:

  • Is in receipt of the limited capability for work element, with or without a work related activity element
  • Is in receipt of the disabled child element; or
  • Has parental responsibility for a child under the age of 5 who ordinarily resides with that person.

Due to the delay in the information being confirmed this year, there are no definite dates as of yet. It is estimated that the payments will be made from 31st October 2016 to 31st January 2017.

If you have a Smart Meter, the payment will be made directly to your meter. If you have a legacy or non-Smart Meter, we will send you a paypoint voucher.

Applications will close when we have received enough completed and successful applications for the amount of customers that we are required to provide the payment for. Warm Home Discount is operated on a first come first serve basis.

Yes, in most cases you will need to apply again, however if you applied last year and received the Warm Home Discount in 2015 from Utilita, you may not need to apply again. All customer’s that do not need to complete an application form for the Warm Home Discount in 2016 will receive correspondence from us. However if your circumstances have changed from last year, you need to contact us right away.

Yes, your application with your currently supplier will be affected if you transfer your Electricity supply over to Utilita before you have received your Warm Home Discount payment in 2016 from your current supplier. However once your switch has completed, you can apply to receive the Warm Home Discount payment from Utilita, you will need to apply for this through our website.

Core Group: If you have received notification from the Department for Work and Pensions confirming you will automatically receive the Warm Home Discount payment, then you will still receive this from the supplier who supplied your Electricity meter on the ‘Qualifying Date’, which for 2016 is 10/07/2016. Please remember to keep us informed regarding any changes to your address so we can make this payment to you.

Broader Group: If you have applied to receive the Warm Home Discount with Utilita in 2016, and have been accepted but decide to transfer your electricity supply to your preferred supplier, before you have received the payment from us – you will no longer be eligible.

Broader Group: If you have applied to receive the Warm Home Discount with Utilita in 2016, and have been accepted and then a change of tenancy occurs on your account, you will no longer be eligible to receive this payment from us UNLESS the new property you are moving into is also supplied by Utilita on the date you move in.

Yes, you are able to complete your sign up with Utilita, however before the transfer is complete we would advise you to contact the supplier who provided you with the payment to arrange a refund prior to your switch to Utilita and the installation of your new smart meters.

We only make automatic payments to our Core Group customers. Department for Work & Pensions will confirm who these are to us.

If you are a member of our broader group (Under 65 and on qualifying benefits), you will need to apply even if you automatically received a payment from your previous supplier. You can apply online here.

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