We’re on your side.
Your energy wellbeing.

Helping customers during the cost-of-living crisis

We know many of you are struggling right now. That’s why we want to make life that little bit easier and leave more pounds in your pocket.

Here’s just some of the things we’re doing to help you through the cost-of-living crisis.

Knowledge is power

Make five simple changes to the way you use energy at home and save up to £264 a year with our award-winning, national Energy High 5 campaign.

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Shop smart. Cook savvy.

We’ve partnered with one of Britain’s fastest-growing supermarket chains, Iceland, to launch a new campaign to help households factor in the cost to cook food items, and to identify the most economical cooking methods available to them.

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Warmer homes, lower bills

You may qualify to have a package free energy saving measures installed in your home via the government’s Energy Company Obligation (ECO) scheme.

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You’re in control.

My Utilita

Bank it now
for winter.

We’ve added a Savings feature to the My Utilita app so you can put aside as little as £2 in your savings pot every time you top-up over the summer. You could have £££s stashed away for when the colder months hit.

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No-hassle help

If you’re a Pay As You Go customer, you get £15 Emergency Credit and Friendly Credit hours between 2pm and 10am (and over weekends) so you won’t go off supply.

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POWER UP

Our best-in-class POWER UP feature on the My Utilita app allows you to apply for a top-up up to £30 at the tap of a finger when you’ve run out of credit and need to get back on supply.

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Get Smart

Choosing Smart Pay As You Go Energy is ideal if you want to say bye, bye to big bills and take back control of your energy usage and spend.

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Further support.

Warm Home Discount

The Warm Home Discount Scheme gives a one-off payment of £150 to help with winter energy costs for those living on a low income or pension.

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Priority Services Register

This confidential service allows us to see which of our customers require specific services to help manage their account and remain on supply.

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Energy Basics Guide

If you've never paid an energy bill before, or want to know what to do in an emergency - check out our energy basics guide.

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It’s good to talk.

Utilita Community

Join the Utilita Community where you can share your knowledge, get your questions answered and talk all things Utilita with other community members… or simply log on for a chat about the previous night’s TV!

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Going the Extra mile

We’ve doubled the size of our Extra Care Team in response to the cost-of-living crisis. A wide range of additional support is available, from financial assistance and support with debt to Priority Services eligibility and signposting to independent help and advice.

Worried about debt?

If you’re worried about your bill and need some help, don’t suffer in silence. Get in touch with our Billing Team who will work with you to find a solution.

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Face-to-face support

If you want to talk face-to-face, no problem! Utilita is the only energy supplier with a national network of high street Energy Hubs.

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Reduce your spend.

We’ve partnered with one of Britain’s fastest-growing supermarket chains, Iceland, to launch a new campaign to help households factor in the cost to cook food items, and to identify the most economical cooking methods available to them.

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Save energy. Save money.

Know the score

Our Smart Score app measures your energy efficiency, based on how it’s used at home. Visualised into a star rating, you’ll get personalised energy advice to help improve it too.

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Hacks to save cash

Don’t let energy wastage burn a hole in your pocket. There are many ways you can reduce your energy spend – and get some little wins during these tough times.

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Tip, tip, hooray!

Get daily energy-saving tips and much, much more besides – including quizzes and exclusive competitions – by joining the thousands of customers who already benefit from our Utilita Community.

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Your energy wellbeing | Utilita Energy