Due to the COVID-19 pandemic affecting our international supply chain, we’re currently experiencing longer wait times for the delivery of smart meters into the UK. We’re really sorry, but this means smart meter install appointments have been paused right now.

At the moment, we can’t be sure how long you’ll have to wait for a new appointment due to uncertainty around when smart meter stock will be available. In the meantime, we’ll regularly keep in touch with you to provide updates on the smart meter availability and when we can schedule in your install appointment.

If you have any questions, please get in touch with our team at 0345 207 2000.