Coronavirus: We’re expecting more calls than normal. Please read our FAQs before you get in touch.

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COVID-19

Please keep our phone lines free for emergencies

We’re receiving a lot more calls due to the Coronavirus outbreak. Our phone lines may be busier than normal so please only call us if you have an emergency.

You can manage your energy online with your My Utilita account or Help Centre. If you can’t find an answer in our Help Centre, send us a message or use our online chat (we may take a bit longer to respond that normal).

For the latest updates, read our advice for customers during the Coronavirus (COVID-19) outbreak.

Thank you for understanding and stay safe.

Advice for customers during the Coronavirus outbreak

Our phone lines may be busier than normal as we’re currently focused on supporting our most vulnerable customers. If you can’t find an answer in our Help Centre, send us a message or use our online chat.

Plus, read our advice for customers during the Coronavirus (COVID-19) outbreak.

Take control with My Utilita.

Your energy is at your fingertips with the My Utilita app.

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We always put you first.

It sounds soppy but we put you at the heart of everything we do
but don’t just take our word for it.

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Never had a problem!

Been with Utilita before and neve had a problem they are the only company that offer us pay-as-you-go without having to wait months

R Clarke

25 March

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Never should have left...

I did leave Utilta about 8 months ago, as I thought it was a good idea. I have now returned, I think that says it all...

Deb

25 March

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Wouldn't go with anyone else!

Wouldn't go with anyone else for my electric, Utilita are the best!

Debby

25 March

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