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COVID-19

Please keep our phone lines free for emergencies

We’re receiving a lot more calls due to the Coronavirus outbreak. Our phone lines may be busier than normal so please only call us if you have an emergency.

You can manage your energy online with your My Utilita account or Help Centre. If you can’t find an answer in our Help Centre, send us a message or use our online chat (we may take a bit longer to respond than normal).

For the latest updates, read our advice for customers during the Coronavirus (COVID-19) outbreak.

Thank you for understanding and stay safe.

Advice for customers during the Coronavirus outbreak

Our phone lines may be busier than normal as we’re currently focused on supporting our most vulnerable customers. If you can’t find an answer in our Help Centre, send us a message or use our online chat.

Plus, read our advice for customers during the Coronavirus (COVID-19) outbreak.

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Your home.
Switched on.

We give you everything you need to keep your home switched on - it’s just one of the ways we put you at the heart of everything we do.

OUR ENERGY

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Your energy is at your fingertips with the My Utilita app.

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One of the best companies for gas and electric supply

One of the best companies for gas and electric supply

Phil

19 May

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Excellent!

Got through to customer services surprisingly quickly, given current circumstances.

Tim

19 May

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Fantastic!

Called on 25th March 1st day of lock down. Customer service was great they are doing a fantastic job!

Tom

19 May

We’re an energy supplier that gives you Extra.

Get weekly rewards just for being with us. It’s just our way of saying thank you.

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It’s all about data.

Our SIM-only PAYG mobile gives you what you need most. Plus,If you’re an energy customer too, we’ll give you 250MB of data for FREE every month.

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Win life changing prizes every month.

Utilita Jackpot is a monthly prize draw giving Utilita customers the chance to win huge prizes including £10,000 cash Jackpot, £1,000 cash and more!

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