Energy you can count on

Here for you

We've got the unexpected covered, with worry-free energy.

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Count on us

Here for you, when you need us most

Day or night, rain or shine – we want to power your every moment. So we’re always creating ways to keep you on supply, whenever you need it.

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Power up

Financial support tools

When you need a little boost, look to My Utilita. Financial help and tools to help manage your finances, and save for a rainy day - all at your fingertips.

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No standing charge

No Standing Charge

Only pay for what you use and not a penny more. We pay your Standing Charge because we think it’s fair. If you don’t use any energy, you don’t pay a thing.

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Award-winning service

24/7 support

We’re here day and night. Whether you need a credit pick-me-up in My Utilita, or you want to pop in to one of our Hubs for a cuppa - we’ve got you covered.

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We've got your back

Emergency credit

£15 Emergency Credit per meter

Our clever My Utilita app and Smart Display have you covered when your balance is low. It’ll send you a message with instructions on how you can get up to £15 in Emergency Credit to keep you shining until you next top-up.

Simply pay it back in a few taps on your My Utilita app – easy!

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Friendly credit

The Friendliest Credit Hours

Our credit hours are more friendly than a warm hug on a winter’s day! If your meter reaches zero between the hours of 2pm until 10am1 (the next working day) on a weekday don’t worry – we’ll make sure you won’t lose power.

We’ve got the longest Friendly Credit Hours around, including all through weekends and bank holidays, giving you more time to top-up at a time that’s convenient to you.

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Power up

No credit? POWER UP

POWER UP lets you apply for up to £40 electricity and £60 gas meter credit when your meter is low. So if cash is a little tight, you can rest easy knowing that we’ll keep you powered up when you need it most. You can adjust your payback rate to a rate that suits you for hassle-free payments.

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Count on this! Since the start of the cost-of-living crisis, we’ve had 2.8 million POWER UPs worth a total of £72 million!

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Get a quote
in 30 seconds

In a few steps you could be on your way to simpler, easier energy. Just give us a few details, get a quote, and we’ll take it from there.

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No standing charge

Pay for what you use, not a penny more

No usage, no spend. Simple! We know that Standing Charges are like a leak in the meter that slowly drains away your credit. This is why you won’t pay a penny if you don’t use any energy.

Count on this! We’ve absorbed millions in Standing Charge costs to keep customer spend lower during the cost-of-living crisis.

24/7 Support

Not all heroes wear capes, ours use phones

We’re constantly updating our services to make customer experience even better. Choose from Live Chat support on our website, a customer service agent on the phone, a friendly face in your local Energy Hub or tailored advice from our friendly Utilita Community forum – you’ll always get the help and answers you need.

Count on this! Utilita has received more than 65,000 five-star Trustpilot reviews.

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You can count on us

We always want to go the extra mile. So whether you need financial advice, help with payments or even just a friendly face – we’re here. Pop into your local Energy Hub and speak to one of our Energy Experts about any concerns you might have. The first cuppa’s on us!

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Count on this! Through our partnership with IncomeMax, Utilita has identified £2.6m in additional income for customers.

Supplier comparison

How do we

With Utilita you get more, much more… Friendly Credit, control, functionality, financial support, energy insights, rewards and chances to win – just for being with the UK’s leading Pay As You Go supplier.

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easy for you

Less worry.
More control.

Spend less time worrying about tariffs, meters and jargon and more time on what you love. See how our four-time Uswitch award-winning app, My Utilita, puts energy in your hands.

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Inspired by you

You speak,
we listen

We build services based on your feedback. Whether it’s more £5,000 Jackpot winners, £50 each time you Refer A Friend or financial support like POWER UP – we make energy work for you.

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1 Subject to change