Your transfer from Our Power
Here's some information on what happens next.
Our Power has ceased trading, meaning all of their energy customers needed to be allocated a new energy provider Ofgem, who are the government's gas and electricity regulator have asked Utilita to support Our Power's customers and ensure that you receive the same great level of service currently received by 700,000 customers across Britain
Please see below for everything relating to your switch – if you need any further info, call our dedicated team on 03300 583 392
FAQs
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What happens if I don't have a smart meter?
If you don’t currently have a Smart Meter, just carry on using your existing key & card until we issue you with a new one. Alternatively, if you're interested in receiving the full benefits of Smart Energy, we can arrange a free smart meter installation – click here if you’d like to book an install
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How will I top-up / pay my bills?
If you have a smart meter, you’ll need to download one of our eCards now, you can do that by clicking here
If you don’t currently have a Smart Meter, you can continue to use your existing key & card until we issue you with a new one
Any customers who have a credit meter and paid Our Power by Direct Debit, will be required to set up a new instruction if they wish to remain on a Direct Debit. This can be requested Directly through our website by clicking here or by contacting our Billing Team on 0330 053 5669
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I was in credit with Our Power, what will happen to this?
Don't worry, if we haven’t done so already, we will pay back any outstanding credit you may have.
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I had an outstanding balance with Our Power, who do I need to pay?
Any outstanding balance owed to Our Power before the switch should have now been transferred to Utilita. Based on this, any payments need to be made to us. If you wish to make payment, contact our Billing Team on 0330 053 5669
Please note: If you have a debt on your Utilita account which originated from Our Power, this must be cleared in full before you can change supplier. If you are disputing the balance accumulated with Our Power, please contact our Billing Team on 0330 053 5669
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I'm in debt to my old supplier, what happens now?
If you were paying for your energy to Our Power by Direct Debit, they will take any final debt amounts by Direct Debit and allocate them against this bill.
If you were paying for your energy on receipt of bill to Our Power, please contact Utilita on 03300 583 392.
If you were a Pay-As-You-Go Customer, any debt will stay on your meter and will be recovered at the rate agreed previously with Our Power.
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Will my bills go up?
Further information on your prices is in your Welcome Pack that you should have received from us when you switched over. The price you pay for your energy may be different with Utilita Energy, for more information about your tariffs, click here
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I was on Economy 10 with Our Power, what tariff am I on now?
Any customer who was on Economy 10 with Our Power, will now be on our new tariff, My Time, for more information about your tariff, click here
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I'm in the process of moving home. Do I still need to move to Utilita?
No - however, we do need the details of when you are moving out and the forwarding address to send you any refund that may be due - as well as a meter read from the final day in the property, you can contact us on 03303 337 432 to provide this information
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I have an existing complaint with my old supplier. What happens now?
You will need to raise the issue with us, you can contact us on 03300 583 392. We will review the complaint and inform you of the outcome
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I don't want this to happen again. Would it be better to go with one of the Big 6?
Utilita is an efficiently-run energy supplier and a Which? Top 5 Energy Supplier for customer satisfaction in 2018, so there is really no need to worry
What's more, we promise to beat the BIG 6 on price until 2021! *
Lost supply? Please call our Emergency Line on
0345 2068 999 so we can get you back on supply quickly!
This number is reserved for loss of supply enquiries only. Open 8am - 10pm, 7 days a week.
03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.