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Your transfer from
Our Power

Here's some information on what happens next.

Following the announcement from OFGEM, we are delighted to welcome you to one of Britain’s top-ten energy suppliers.

We understand that it can be quite disconcerting when your supplier ceases trading. That’s why we’d like to reassure you that there’s no need to panic.

You will remain on supply and any account credit will not be lost!

The Important stuff

  • Don’t worry! You won’t go off supply and your credit balances are protected
  • Your energy supply will transfer to Utilita on 31 January 2019
  • Details about the price you pay for your energy will be included in your Welcome Pack that’s on its way to you
  • If you’re a pre-payment customer, you can continue to top-up and your meter will be credited as normal
  • If you’re a billed customer, your next bill will be sent as normal and we’ll honour your credit balance
  • If you’d like to pay by Direct Debit, you’ll need to complete the Direct Debit form included in a letter that's on its way to you and return to us
  • We’ll be in touch shortly with information on how to register for our Top-up app and My Utilita

Why have I switched?

Your current supplier, Our Power, has ceased trading. As a result, Ofgem, the government’s gas and electricity regulator for gas and electricity markets in Great Britain, has asked us to provide you with the same great level of service we currently give to our 700,000 customers across Great Britain.

This means that as of 31 January 2019 Utilita Energy will be your new supplier of gas and electricity. The price you pay for your energy may change - information about your new prices will be included in your Welcome Pack that is on its way to you.

Are you a pre-payment customer?

  • How will I top-up?

    If you have a smart meter, you can continue to top-up as normal! We’ll get in touch if anything changes.

    For customers with a legacy meter, just carry on using your existing key and card until we issue a new one. Alternatively, we can arrange a smart meter install – allowing you to benefit from the full Utilita experience.

    Need to top-up? Don't panic! You can continue to top-up and your meter will be credited as normal. To top-up, click here.

Are you a billed customer?

  • How will I pay for my energy?

    You can continue to pay for your energy in the same way but if you'd like to pay by Direct Debit, you’ll need to complete the Direct Debit form included in your letter that is on its way to you and return to us - we'll take care of the rest.

  • Will my bills go up?

    We’ll provide further information on your prices in your Welcome Pack that is on its way to you - the price you pay for your energy may be different with Utilita.

  • I’m a direct debit customer. Do I have to switch to PAYG?

    No - you can continue to pay for your energy in the same way. But you will need to complete the form enclosed in your letter that’s on its way to you to set up a new Direct Debit.

    If you’d like to switch to PAYG - please get in touch using the contact details in your letter.

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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem

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