Your transfer from Our Power

Here's some information on what happens next.

Our Power has ceased trading, meaning all of their energy customers needed to be allocated a new energy provider Ofgem, who are the government's gas and electricity regulator have asked Utilita to support Our Power's customers and ensure that you receive the same great level of service currently received by 700,000 customers across Britain

Please see below for everything relating to your switch – if you need any further info, call our dedicated team on 03300 583 392

FAQs

• What happens if I don't have a smart meter?

  If you don’t currently have a Smart Meter, just carry on using your existing key & card until we issue you with a new one. Alternatively, if you're interested in receiving the full benefits of Smart Energy, we can arrange a free smart meter installation – click here if you’d like to book an install

• How will I top-up / pay my bills?

  If you have a smart meter, you’ll need to download one of our eCards now, you can do that by clicking here

  If you don’t currently have a Smart Meter, you can continue to use your existing key & card until we issue you with a new one

  Any customers who have a credit meter and paid Our Power by Direct Debit, will be required to set up a new instruction if they wish to remain on a Direct Debit. This can be requested Directly through our website by clicking here or by contacting our Billing Team on 0330 053 5669

• I was in credit with Our Power, what will happen to this?

  Don't worry, if we haven’t done so already, we will pay back any outstanding credit you may have.

• I had an outstanding balance with Our Power, who do I need to pay?

  Any outstanding balance owed to Our Power before the switch should have now been transferred to Utilita. Based on this, any payments need to be made to us. If you wish to make payment, contact our Billing Team on 0330 053 5669

  Please note: If you have a debt on your Utilita account which originated from Our Power, this must be cleared in full before you can change supplier. If you are disputing the balance accumulated with Our Power, please contact our Billing Team on 0330 053 5669

• I'm in debt to my old supplier, what happens now?

  If you were paying for your energy to Our Power by Direct Debit, they will take any final debt amounts by Direct Debit and allocate them against this bill.

  If you were paying for your energy on receipt of bill to Our Power, please contact Utilita on 03300 583 392.

  If you were a Pay-As-You-Go Customer, any debt will stay on your meter and will be recovered at the rate agreed previously with Our Power.

• Will my bills go up?

  Further information on your prices is in your Welcome Pack that you should have received from us when you switched over. The price you pay for your energy may be different with Utilita Energy, for more information about your tariffs, click here

• I was on Economy 10 with Our Power, what tariff am I on now?

  Any customer who was on Economy 10 with Our Power, will now be on our new tariff, My Time, for more information about your tariff, click here

• I'm in the process of moving home. Do I still need to move to Utilita?

  No - however, we do need the details of when you are moving out and the forwarding address to send you any refund that may be due - as well as a meter read from the final day in the property, you can contact us on 03303 337 432 to provide this information

• I have an existing complaint with my old supplier. What happens now?

  You will need to raise the issue with us, you can contact us on 03300 583 392. We will review the complaint and inform you of the outcome

• I don't want this to happen again. Would it be better to go with one of the Big 6?

  Utilita is an efficiently-run energy supplier and a Which? Top 5 Energy Supplier for customer satisfaction in 2018, so there is really no need to worry

  What's more, we promise to beat the BIG 6 on price until 2021! *

Still need help?

Email us

Call us

Click on the top-up card that looks like yours

General Enquiries

0330 3337 442

8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat

Average Friday wait times:

Moving Home

0345 2068 777

8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat

Emergency Line

0345 2068 999

8:00am — 10:00pm everyday

Billing enquiry

0330 0535 669

8:00am — 6:00pm Mon — Fri

Average Friday wait times:

Automated Top-up Line

0345 2068 333

Open 24 hours

Automated Meter Reading Line

0345 2093 750

Open 24 hours

Automated BillPay Line

0330 053 7657

Open 24 hours

General Enquiries

0330 3337 440

8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat

Average Friday wait times:

Moving Home

0345 2068 777

8:00am — 8:00pm Mon — Fri
8:00am — 5:00pm Sat

Emergency Line

0345 2068 999

8:00am — 10:00pm everyday

Average Friday wait times:

Billing Enquiry

0333 0156 662

8:00am — 6:00pm Mon — Fri

Average Friday wait times:

Automated Top-up Line

0345 2068 333

Open 24 hours

Automated Meter Reading Line

0345 2093 750

Open 24 hours

Automated BillPay Line

0330 053 7657

Open 24 hours