Following the announcement from OFGEM, we are delighted to welcome you to one of Britain’s top-ten energy suppliers.
We understand that it can be quite disconcerting when your supplier ceases trading. That’s why we’d like to reassure you that there’s no need to panic.
You will remain on supply and any account credit will not be lost!
Your current supplier, Eversmart, has ceased trading. As a result, Ofgem, the government’s gas and electricity regulator for gas and electricity markets in Great Britain, has asked us to provide you with the same great level of service we currently give to our 750,000 customers across Great Britain.
This means that as of 18 September Utilita Energy will be your new supplier of gas and electricity. The price you pay for your energy may change - information about your new prices will be included in your Welcome Pack that is on its way to you.
Take a meter reading then sit tight. We’ll take care of the transfer and get in touch with you if we need anything else.
If you have a smart meter, you can continue to top-up as normal. We will provide more information on topping-up once your supply has gone live with us. To top-up online, click here.
For customers with a legacy meter, just carry on using your existing key and card until we issue a new one. Alternatively, we can arrange a smart meter install – allowing you to benefit from the full Utilita experience.
Don’t worry - your account credit is safe. We will pay back any outstanding credit you may have, less energy you have used but have not yet been billed for.
There’ll be little change. We’ll keep you posted via email and notifications to your In-Home Display.
The price you pay for your energy may be different with Utilita. Your new tariff and prices are on their way to you, effective from 1 October 2019. Your prices until 30 September can be found at www.utilita.co.uk/help/our-tariffs
The majority of customers will be moving to our Smart Energy tariff. You’ll receive a letter that includes more information about your tariff.
You can continue to use energy in the same way but if you’re interested in receiving the full benefits of Smart Energy, we can arrange a smart meter install.
Any outstanding debt will need to be repaid but we’ll get in touch with you with more information about this.
Utilita is an efficiently-run energy supplier and a Which? Top 5 Energy Supplier for customer satisfaction in 2018, so there is really no need to worry
What's more, we promise to beat the BIG 6 on price until 2021!
No - you can continue to pay for your energy in the same way.
If you’d like to switch to PAYG - please get in touch!
No. However, we do need the details of when you are moving out and the forwarding address to send you any refund that may be due - as well as a meter read from your final day in the property.
Any complaints raised with Eversmart will remain with your old supplier. As they have ceased trading, this may mean your complaint cannot be resolved. Unfortunately, we cannot help with any queries relating to your previous complaint with Eversmart.
Unfortunately, Utilita do not offer boiler care or maintenance services. We recommend getting in touch with a Gas Safe Registered installer if you need support with your boiler. You can find more information at gassaferegister.co.uk or by calling 0800 408 5500.
Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem
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