The Important stuff
- Don’t worry! You won’t go off supply and your credit balances are protected
- Your energy supply will transfer to Utilita on 31 January 2019
- Details about the price you pay for your energy will be included in your Welcome Pack that’s on its way to you
- If you’re a pre-payment customer, you can continue to top-up and your meter will be credited as normal
- If you’re a billed customer, your next bill will be sent as normal and we’ll honour your credit balance
- If you’d like to pay by Direct Debit, you’ll need to complete the Direct Debit form included in a letter that's on its way to you and return to us
- We’ll be in touch shortly with information on how to register for our Top-up app and My Utilita