Sign with us

We are delighted to enable British Sign Language users to get in touch with us using a British Sign Language video interpreter with InterpretersLive!

The InterpretersLive! service is available during our normal opening hours with the StarLeaf app:

Monday-Friday 8am-8pm and Saturday 8am-5pm.

You can also pre-book British Sign Language Video Interpreters and other types of remote communication support for anytime and anywhere via any video platform.

FAQs

• What is 'InterpretersLive!'?

  InterpretersLive! is a video interpreting service provided by Sign Solutions.

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• What types of interpreting are available?

  NRCPD British Sign Language Interpreters are available on-demand, and they can be pre-booked too. You can pre-book:

  • Lipspeakers
  • Speech to Text reporters
  • Relay Interpreters
  • Makaton

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• What are the two types of video interpreting?

  VRS

  Video Relay service is when the people that want to communicate are all located separately from each other. The British Sign Language user and the Interpreter communicate over a secure video call, and the interpreter relays everything that is signed to the hearing person, the conversation relays back and forth from BSL to English and English to BSL.

  VRI

  Video Remote Interpreting is when the Deaf and hearing parties are together, and to communicate they dial a video interpreter via a computer, tablet or phone. The video interpreter translates between the parties in real-time.

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• How can I access the service?

  If you are using a phone or a tablet, you need to download the StarLeaf app. Once you are in, please click on the phone icon and enter interpreterslive@signsolutions.uk.com and click ‘make a video call’. An interpreter will then answer and connect your call. If you are using a desktop, you can download the app for Windows or Mac.

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• Is it free to use?

  InterpretersLive! is free for you to make a VRS call to select organisations. InterpretersLive! is also free to use when you visit select organisations, trusts, councils and stores: https://www.interpreterslive.co.uk

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• Are the video interpreters NRCPD registered?

  All the video interpreters are qualified and NRCPD registered.

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• What do I need to use InterpretersLive!?

  A tablet, phone or computer, and internet connection, Or 3G/4G/5G mobile data signal.

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• Is it secure?

  Yes, as an ISO27001 and Cyber essentials accredited provider, we use StarLeaf’s secure and encrypted platform to deliver our video interpreting service, via their app or WebRtc links.

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• Can you pre-book InterpretersLive! or is it just on-demand calls?

  Yes, you can pre-book NRCPD qualified British Sign Language Interpreters and other types of communication support 24/7/365. Check out our on-demand availability on our website.

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• Can you only access video interpreters via the StarLeaf app?

  On-demand BSL Interpreters are available via Skype for Business or StarLeaf. However, pre-booked interpreters are available any video platform at anytime!

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• Can InterpretersLive! call me back?

  Yes. If you call in via the Starleaf app, we can call you back by dialling your email address. If you are not around we can leave you a BSL video message to retrieve on your return.

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• How can hearing people call me?

  They dial 0121 285 2733 from any phone and the Interpreter will then make an onward video call to you.

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• If the call I make is not answered can I leave a message?

  Of course! If the call is not answered you can leave a voicemail for the recipient or a BSL video message for a BSL user

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• Can I choose the BSL Interpreter I want?

  Yes, if you want to pre-book a video or in-person interpreting session, we can book your preferred or named interpreter

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