Roaming & International Calls

• Will my handset use mobile data abroad and will I be charged for this?

  Yes, you will be charged for using mobile data abroad. We recommend turning off your mobile data before you leave the UK or disabling Data Roaming in your handset's settings. The prices for data usage change depending on the location you are in, so we advise you to check our roaming rates before you travel. Please note that certain handsets use mobile data to send and receive messages, for example, this would include Social Media apps including WhatsApp and Facebook, which will not be delivered or received if your mobile data is switched off.
  
  Be aware that some smartphones use mobile data to update and download information in the background even if you're not using an application or browsing the internet. If you want to be sure of the rates you will be charged, dial 789 when abroad to find our roaming charges.

• Do you offer roaming, and can I use my Bundle when abroad?

  Yes, we offer roaming. Remember to be sure you top-up enough on your account balance to cover the roaming charges. If you're travelling to the EU and use one of our Pay Monthly Plans, you can use your allowance the same as you would in the UK. If roaming outside the EU then you can view the different charges here.

• Where can I find more information about roaming?

  Our code of practice on roaming can be viewed here.
  Our roaming charges can be found here.

• How can I check my Account Balance abroad?

  You will be able to check your balance by texting BALANCE to 1250, alternatively dial *125#

• Can I still use Utilita Mobile when abroad?

  Yes you can make and receive calls with your Utilita Mobile when abroad, however there may be a charge. When you arrive at your destination, simply turn on your handset or activate data roaming and your phone should automatically connect to our local partner network abroad. Once you are connected to the local partner network abroad, you will be able to use calls, texts and data. Remember to be sure you have enough on your account balance to cover the roaming charges. In the EU and use a Pay Monthly Plan, you can use your allowance as if you were in the UK. If roaming outside of the EU charges will apply, you can view them here.
  
  When calling the UK, remember to dial +44 or 0044, and enter the number you wish to dial without the first 0. For example, 0700 900 284 becomes +44700 900 284 or 0044700 900 284.

• Can I top-up my Utilita Mobile when I’m abroad?

  We would advise trying to top-up before you leave the UK. However, if you find yourself running low on your account balance, you can top-up via debit/credit card online here or via the app..

• What are the charges for using my SIM Abroad?

  Roaming Charges
  Zone 1	EU
  Zone 2	Other Europe and USA
  Zone 3	Australia, Canada, China, Israel
  Zone 4	Medium Zone A
  Zone 5	Medium Zone B
  Zone 6	Rest of the World

  
  

  Outgoing Calls
  Zones	1	2	3	4	5	6
  1	£0.08	£2.00	£2.00	£2.00	£2.00	£2.50
  2	£2.00	£0.15	£2.00	£2.00	£2.00	£2.50
  3	£2.00	£2.00	£2.00	£2.00	£2.00	£2.50
  4	£2.00	£2.00	£2.00	£2.00	£2.00	£2.50
  5	£2.00	£2.00	£2.00	£2.00	£2.00	£2.50
  6	£2.50	£2.50	£2.50	£2.50	£2.50	£2.50

  
  
  

  Incoming Calls
  Zones	1	2	3	4	5	6
  Per Minute	£0.00	£0.10	£0.80	£0.80	£0.80	£0.80

  
  
  

  SMS
  Zones	1	2	3	4	5	6
  Outgoing (Per SMS)	£0.08	£0.10	£0.40	£0.40	£0.40	£0.40
  Incoming (Per SMS)	£0.00	£0.00	£0.00	£0.00	£0.00	£0.00

  
  
  

  Mobile Data
  Zones	1	2	3	4	5	6
  Per MB	£0.01	£0.10	£1.00	£1.00	£5.00	£7.50

  
  
  

  Voicemail
  Zones	1	2	3	4	5	6
  Per Minute	£0.00	£0.10	£1.00	£1.00	£1.80	£2.50

• Will I get charged for calling or texting internationally while in the UK?

  Yes, you'll be charged for using your phone to call or text from the UK to another country. Utilita Mobile do not include international calls or texts, so you will need to top up before you can make these calls or texts. Our International Charges are as follows:

  
  
  

  Area	Voice (Per Minute)	Text (Per Text)	MMS (Per Message)
  Ireland, Channel Islands	£0.15	£0.10	£0.25
  Europe	£0.20	£0.10	£0.25
  Asia & Pacific	£0.25	£0.10	£0.25
  USA	£0.15	£0.10	£0.25
  Middle East	£0.25	£0.10	£0.25
  Rest of World	£1.00	£0.10	£0.25