Yes, you will be charged for using mobile data abroad. We recommend turning off your mobile data before you
leave the UK or disabling Data Roaming in your handset's settings. The prices for data usage change depending
on the location you are in, so we advise you to check our roaming rates before you travel. Please note that
certain handsets use mobile data to send and receive messages, for example, this would include Social Media
apps including WhatsApp and Facebook, which will not be delivered or received if your mobile data is switched
Be aware that some smartphones use mobile data to update and download information in the background even if you're not using an application or browsing the internet. If you want to be sure of the rates you will be charged, dial 789 when abroad to find our roaming charges.
Yes, we offer roaming. Remember to be sure you top-up enough on your account balance to cover the roaming charges. If you're travelling to the EU and use one of our Pay Monthly Plans, you can use your allowance the same as you would in the UK. If roaming outside the EU then you can view the different charges here.
You will be able to check your balance by texting BALANCE to 1250, alternatively dial *125#
Yes you can make and receive calls with your Utilita Mobile when abroad, however there may be a charge. When
you arrive at your destination, simply turn on your handset or activate data roaming and your phone should
automatically connect to our local partner network abroad. Once you are connected to the local partner network
abroad, you will be able to use calls, texts and data. Remember to be sure you have enough on your account
balance to cover the roaming charges. In the EU and use a Pay Monthly Plan, you can use your allowance as if
you were in the UK. If roaming outside of the EU charges will apply, you can view them here.
When calling the UK, remember to dial +44 or 0044, and enter the number you wish to dial without the first 0. For example, 0700 900 284 becomes +44700 900 284 or 0044700 900 284.
|Zone 2||Other Europe and USA|
|Zone 3||Australia, Canada, China, Israel|
|Zone 4||Medium Zone A|
|Zone 5||Medium Zone B|
|Zone 6||Rest of the World|
Yes, you'll be charged for using your phone to call or text from the UK to another country. Utilita Mobile do not include international calls or texts, so you will need to top up before you can make these calls or texts. Our International Charges are as follows:
|Ireland, Channel Islands||£0.15||£0.10||£0.25|
|Asia & Pacific||£0.25||£0.10||£0.25|
|Rest of World||£1.00||£0.10||£0.25|
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