Price increases are never welcome, it’s important that we explain why our prices will be going up from 1 April.
While we have done everything we can to keep prices as low as possible, wholesale costs – what we pay for the energy we supply to your home – have risen by around 20% since our last price review. Environmental policy costs and the price we pay to network companies to use their supply infrastructure have also climbed.
As a result, and in order to maintain the service that you rely on and to continue to stay on the cutting edge of our industry, we have to pass on some of this cost to our customers.
It is a decision we have not taken lightly. We’ve made the smallest changes we can and Utilita remains below the level of Ofgem’s energy price caps – ensuring that you pay a fair price for your energy.
We appreciate household finances have been affected by COVID-19, so we’d like to reassure you that we’re here to help you if you’re having difficulty paying your bill. We will always do our best to be flexible and make you aware of your options.
Thank you for your understanding.
Want to reduce your energy costs? Check out our energy efficiency tips to save some money and do your bit for the planet - from placing tin foil behind your radiator to tweaking your thermostat.
The Priority Services Register (PSR) provides non-financial support to vulnerable people. If you or someone in your household is vulnerable, you can register to let us know what you need from us to help manage your account and keep your supply on.
The fastest way to get in touch is to chat to us online. Available 24/7.
Find answers to your questions and share solutions with other Utilita customers.
Get helpOnly call if you need to, otherwise please use our online chat.
Select the top-up card that looks like yours
Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 0330 3337 442
Or if you’re moving home on 0345 2068 777
Call us Monday to Friday, 8am to 6pm on 0333 0156 662
Top-up over the phone on 0345 2068 333 Submit a meter reading on 0345 2093 750 Pay a bill on 0330 053 7657
Lost supply? - please call our Emergency Line on 03452 068 999 so we can get you back on supply quickly!
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)
03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.