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Refunds

If you are a billed customer and your account is in credit or, you have topped up but the money has not gone to your meter you may be able to apply for a refund. Please let us know in the form below and we will be in contact with you.

Your Details

Please provide us with one of the following contact options: e-mail, phone or mobile number.
Please double check your phone number.
Please double check your mobile phone number.
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Need help finding yours?

Your Customer Reference Number is a 10 digit number and can be found in the top right corner of any letters you have received from Utilita.

If you are unable to find find your Customer Reference Number you can retrieve it below by entering your 19-digit top-up card number or BillPay card number and your postcode.

Error, No customer reference number.

Please provide your Top-up/BillPay card number and postcode.
There has been an error retrieving your Customer Reference Number, please check your details and try again.
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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem

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