If you are a billed customer and your account is in credit or, you have topped up but the money has not gone to your
meter you may be able to apply for a refund. Please let us know in the form below and we will be in contact with
Your Customer Reference Number is a 10 digit number and
can be found in the top right corner of any letter you have received from Utilita.
If you are unable to find find your Customer Reference Number
you can retrieve it below by entering your 19-digit Top-up card number or BillPay card
number and your postcode.
Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem
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