Refunds

If you are a billed customer and your account is in credit or, you have topped up but the money has not gone to your meter you may be able to apply for a refund. Please let us know in the form below and we will be in contact with you.

Your Details

Please provide us with one of the following contact options: e-mail, phone or mobile number.
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Your Customer Reference Number is a 10 digit number and can be found in the top right corner of any letter you have received from Utilita.

If you are unable to find your Customer Reference Number you can retrieve it below by entering your email address, phone number or Top-Up/Billpay Card Number and your postcode.

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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem