Moving Out

Moving out? All you need to do is complete the details below. Once this is done we will process your move within 14 working days.

If you would like to take us with you, let us know in the form and a member of our Welcome Team will be in contact with you.

I confirm I have the keys for my new property.

You must have keys to the new property to continue.

Your Details

Please provide us with one of the following contact options: e-mail, phone or mobile number.
Please double check your phone number.
Please double check your mobile phone number.
Find my address
Need help?

Your Customer Reference Number is a 10 digit number and can be found in the top right corner of any letter you have received from Utilita.

If you are unable to find your Customer Reference Number you can retrieve it below by entering your email address, phone number or Top-Up/Billpay Card Number and your postcode.

Find

What address are you moving from?

Find my address

What was the reading when you moved out?

Simply enter the numbers on your meter from left to right. You should ignore numbers in red, or any numbers after a decimal point. If you are unable to provide a meter reading we will issue an estimated reading for your bill.

Instructions for how to take Secure Handset meter reads »
Instructions for how to take Freedom Unit meters reads »

*if you do not have a reading and you usually pay on receipt of a bill (or by direct debit), one will be estimated for you. Please note this could mean you are charged for the next tenants usage.

Where are you moving to?

Find my address
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