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Is your change of supply taking longer than expected?

Project Nexus is an industry initiative designed to improve the allocation of gas in the market. In order to implement the changes the industry central system is being replaced from 23rd - 31st May 2017. The changes will impact all gas suppliers. This means customers switching during the implementation period may experience a small delay in changing supplier.

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Common questions

What if I want to pay by Direct Debit?

I'm moving home, what do I do?

How do I submit a meter reading?

How do I sign up for the Warm Home Discount?

How do I apply if I'm owed a refund?

How are Utilita Energy's tariffs structured?

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What is Pay As You Go?

Prepayment meters allow you to see your remaining balance, which can give you a better idea about how much your energy is costing as you use it - this can help you to save energy and money.

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How do I sign up?

We will handle the whole process for you. The transfer will be completely seamless as the same pipes and wires are used by all suppliers.

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How can I top-up?

No more bills, just easy-to-manage top-ups, automatically credited to your smart meters.

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Help Videos

Our videos are here to provide tips, support, and helpful information about your smart meters.

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Still need help?

If you've not been able to find the answer to your question, please get in touch below.