Warm Home Discount

We’re giving you some extra time to complete a warm home discount application in 2017/2018. Applications are open and will be officially closing at 5pm on Friday 22nd September.

The Warm Home Discount scheme is designed to provide assistance to vulnerable customers and customers within fuel poverty groups in Great Britain. Energy suppliers like Utilita participating in the scheme are required to provide a credit of £140 to eligible customers over the Winter Period. To benefit from the scheme, you must be a customer of Utilita and may be required to meet certain eligibility criteria.

The Warm Home Discount scheme is separated into two groups for eligible customers. These are referred to as the ‘Core’ and ‘Broader’ group. For more information on these groups, or to find out if your household is eligible please refer to our ‘What is the Warm Home Discount’ section below.

In 2017 we opened our Broader Group application process to our customers on Monday 14th August.

For any further questions regarding the Warm Home Discount scheme in 2017/2018 please refer to the relevant ‘FAQs’ section.

Got a question?

We think it’s extremely important to gain your feedback, Utilita have been participating in the Warm Home Discount scheme since 2015 over the years we have received feedback from our customers that the credit would have been more helpful if they were spread across the winter period and where available, provided on both Electricity and Gas smart meters.

We trialled our ‘Staged Credit’ process in 2016 and received lots of positive feedback from our customers. In 2017 we have decided to continue staged credits, to ensure our customers get this when they need it most.

Please note we will be sending out confirmation letters between November 2017 and January 2018.

There are three reasons why you may have not been successful, the letter you receive will state either:

  • We have sent your application over to the DWP for verification and they have been unable to verify the details you have provided us on your application and you are either ‘Unmatched’ or ‘Unverified’.
  • Your application has been successful however we do not have enough spaces within the scheme to provide the credit, therefore your application is ‘Out of Quota’. The warm home discount scheme is based on a first come, first serve basis that only has a limited number of application spaces.
  • Your eligibility has changed because you no longer have a live electricity account with us. In order to be eligible for the scheme, you must have a live electricity account with us.

If you have received a letter from Utilita stating that the DWP have not been able to verify the details provided on your application, this does not mean you will not receive the rebate. You will need to follow the instructions on your letter, you will be asked to provide documentary evidence to support your application, as per the scheme guidelines.

If you have received a letter from Utilita stating your application is ‘Out of Quota’ this unfortunately means, we have no spaces left to provide the rebate in the 2017 scheme.

The method of how you receive the warm home discount credit will depend on the type of meter you currently have. If you have a SMETS1 Smart meter, the credit will be made directly to your meter.

If you top up your meter using a card and key or (own a smart meter and top up using a Red card), we will send you an Energy voucher of £140 which you can use to credit your chosen top up device.

 

For Dual Fuel customers, the payment method and dates are:

Date Amount Meter
07 November £40 Electricity
07 November £40 Gas
20 November £20 Gas
12 December £20 Gas
03 January £20 Gas

For Electric only customers, the payment method and dates are:

Date Amount Meter
07 November £80 Electricity
21 November £20 Electricity
12 December £20 Electricity
0320 January £20 Electricity

PPM device

We will send all of our Prepayment customers who do not have Smart Meters energy vouchers that can be redeemed at any PayPoint outlet in conjunction with your top up device.

The £140 has been split across 3 vouchers: 1x £45, 1x £47 and 1x £48 voucher. You can use these separately or at the same time. You can also use the vouchers to credit either your electricity and/or gas meter – it’s up to you!

If you have a smart meter, the maximum top-up in one transaction is £45. For the vouchers with values of £47 & £48, the PayPoint operator will carry out two separate transactions: one for £45 and the remainder for £2 or £3.

Credit

If you pay via monthly or quarterly bills, your rebate will be added to your agreement and will show as an item of credit on the next bill you receive after the rebate has been issued.

No problem, firstly, check that the table on the cover letter has not already identified you as an electricity only customer (the ‘meter’ column will show ‘Electricity’ on every line if you have – meaning the payment will all be added to your electricity meter and there is no need to contact us) – if you have not been identified in this was (as the table says ‘Gas’), simply email us with your customer ID stated on the letter and details of your request to WHD@utilita.co.uk – please note we will action these requests within 5 working days. You can also provide this information by post, please follow the instructions on the letter. We will then move all of your discount to your electricity meter and later payments will only be applied to this meter.

In the past, energy suppliers had no choice but to apply your rebate to your electricity bill or meter. If you don’t use electricity as the main source to heat your home, this payment may not have helped you as much as it was intended to. Electricity is about three times the price of gas per kWh (using standard rates) so with an efficient modern condensing boiler, gas is the cheapest fuel to heat your home. However, if you do not use gas as the main heating source you may prefer all your payments to go on to your electricity meter.

Please note we are unable to change the dates or the amounts you will receive as this is an automated process.

If there is an outstanding debt on your meter(s), we will not take any of your Warm Home Discount payment towards to debt recovery. It is important to note if you have an outstanding debt and make subsequent top ups then a deduction would be made at the recovery rate you agreed.

In exceptional circumstances, we may be able to do this for you, however this will require you to access your main meter whilst speaking to one of our representatives and this may take some time to complete. If you normally have to manually enter your top-up codes, then transferring credit may not be possible. You can ask us about this by completing the online contact form at www.utilita.co.uk/contact-us

No - Warm Home Discounts must be paid to all customers by the end of March each year. We gain no benefit by ensuring the majority of your discount is paid as early as November.

Energy Suppliers regulations under the Warm Home Discount scheme can change year on year, we have no control on whether these changes take effect. If we are made aware of any changes within the scheme for 2018/2019 we will ensure to brief all our customers to make them aware of changes in the upcoming scheme year as soon as possible.

Core: If you are moving and have received some of your payment, we will send the remaining balance as vouchers. Please ensure you provide us with your change of tenancy details as soon as possible to make sure we can provide the remainder of your discount to you in a timely fashion.

If you move to property supplied by Utilita and it has a Smart Meter, we will be able to transfer the payment to your new meters.

Broader: If you are moving and have received some of your payment, we will send the remaining balance as vouchers. Please ensure you provide us with your change of tenancy details as soon as possible to make sure we can provide the remainder of your discount to you in a timely fashion.

If you move to property supplied by Utilita and it has a Smart Meter, we will be able to transfer the payment to your new meters.

If you have not received any of your payment when you move out of your property unfortunately you will no longer be eligible to receive the warm home discount rebate. The broader element of the scheme requires at least a live electricity supply with Utilita to remain eligible to receive the payment.

Got a question?

Visit our FAQ page to find out more.

FAQs

What is the
Warm Home Discount?

Warm Home Discount is a government scheme that enables your energy supplier to make a one-off payment to customers who may struggle to afford their energy bills and top-ups during the winter months.

If you are of pensionable age and;

  • Have your Electricity supplied by Utilita as of 9th July 2017 (commonly known as the ‘Qualifying Date’)
  • Are in receipt of the guarantee element of Pension Credit on the qualifying date
  • Have not resided in a hospital for over a year, or permanently residing in a nursing home
  • Are not residing in a BT postcode (Belfast, NI)

If you meet the above criteria then the Department for Work and Pensions will send you a letter advising you of the next steps. This is commonly referred to as the Core Group.

You may not have to apply for Warm Home Discount.

Please note: If you believe you fall into the above criteria but are not supplied by Utilita on 09/07/2017 then the Electricity supplier who owned your supply on this date will be responsible for issuing the Warm Home Discount Rebate to you.

If you are not of pensionable age, you may still be able to apply to receive the Warm Home Discount Credit if you meet Utilita’s eligibility criteria in 2017. For more information on our eligibility criteria please refer to our ‘Am I Eligible’ section to confirm this information.

This group is commonly referred to as the Broader Group.

Please note: Energy Suppliers participating within the Warm Home Discount will have different eligibility criteria for their broader group customers. It is important to check these criteria to ensure eligibility before making an application.

If you have a Smart Meter and are a pre-payment customer, we will credit the payment directly to your meter(s).

If you do not have a Smart Meter and are a pre-payment customer, we will send you an energy voucher that you can redeem at any PayPoint outlet, this will allow you to credit both your Electricity and/or Gas meter to your preference.

If you are a billed customer, we will apply this credit directly to your agreement.

Please note if you have an outstanding balance the value of this will be deducted from the overall credit received.

You will receive confirmation of the credit upon receiving your next bill.

Would I be eligible?

(Broader Group Eligibility Criteria 2017/2018)

Each energy supplier participating in the Warm Home Discount scheme in 2017/18 will have different eligibility criteria. It is important to check the suppliers eligibility criteria before making an application.

To be eligible for Utilita’s 2017/18 Warm Home Discount credit, you must have at least a live Electricity supply on the date you make your application.

You must also meet at least one of the following main benefits and a sub element of this benefit:

Income Support, Income based JSA, ESA (which includes a work related or support element). Which also includes one of the following sub criteria(s):

  • A child under the age of 5
  • Child Tax Credit, which includes a disability or severe disability element
  • A disabled child premium
  • A disability premium, enhanced disability premium or severe disability premium
  • A pensioner premium, higher pensioner premium or enhanced pensioner premium

Child Tax Credit by virtue of an award, which is based on an annual income not exceeding £16,190. Must also meet one of the following sub criteria:

  • A disability or severe disability element
  • A disabled child premium
  • A child under the age of 5

A person who is in receipt of Universal Credit (UC ‘LIVE’ customers), and is not in work or is self-employed and with a household income of less than £16,190 and:

  • Is in receipt of the limited capability for work element, with or without a work-related activity element
  • Is in receipt of the disabled child element; or
  • Has parental responsibility for a child under the age of 5 who ordinarily resides with that person.

Can I apply again next year?

The Warm Home Discount is a Government regulated scheme, the guidelines for next year’s scheme have not been confirmed and may be subject to some changes that may affect how you apply for the scheme. We will keep up updated throughout this process.

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