Warm Home Discount

The Warm Home Discount scheme is designed to provide assistance to vulnerable customers and customers within fuel poverty groups in Great Britain. Energy suppliers like Utilita participating in the scheme are required to provide a credit of £140 to eligible customers over the Winter Period.

In 2017 Utilita will be opening our Broader Group application process to our customers on Monday 14th August. Please refer to our website on this date where you will be able to complete an online application form.

Our Application Process for 2017 will be closing on Monday 18th September. We will not be accepting any further applications after this date.

As a reminder to all customers, the Warm Home Discount scheme is operated on a first come, first serve basis. For more information, please visit or join our social media site on Facebook or Twitter to be kept updated on all things Warm Home Discount.

Each energy supplier participating in the Warm Home Discount scheme in 2017/18 will have different eligibility criteria. It is important to check the suppliers eligibility criteria before making an application.

To be eligible for Utilita’s 2017/18 Warm Home Discount credit, you must have at least a live Electricity supply on the date you make your application.

You must also meet at least one of the following main benefits and a sub element of this benefit:

Income Support, Income based JSA, ESA (which includes a work related or support element). Which also includes one of the following sub criteria(s):

  • A child under the age of 5
  • Child Tax Credit, which includes a disability or severe disability element
  • A disabled child premium
  • A disability premium, enhanced disability premium or severe disability premium
  • A pensioner premium, higher pensioner premium or enhanced pensioner premium

Child Tax Credit by virtue of an award, which is based on an annual income not exceeding £16,190. Must also meet one of the following sub criteria:

  • A disability or severe disability element
  • A disabled child premium
  • A child under the age of 5

A person who is in receipt of Universal Credit (UC ‘LIVE’ customers), and is not in work or is self-employed and with a household income of less than £16,190 and:

  • Is in receipt of the limited capability for work element, with or without a work-related activity element
  • Is in receipt of the disabled child element; or
  • Has parental responsibility for a child under the age of 5 who ordinarily resides with that person.

We are currently reviewing payment dates for 2017/2018, we will confirm our payment dates as soon as possible. However, all eligible customers will receive their Warm Home Discount Credit between November 2017 and January 2018.

The method of how you receive the warm home discount credit will depend on the kind of meter you currently have. If you have a SMETS1 Smart meter, the credit will be made directly to your meter.

If you top up your meter using a card and key or (own a smart meter and top up using a Red card), we will send you an Energy voucher of £140 which you can use to credit your chosen top up device.

Yes, in most cases you will need to apply again, however if you applied last year and received the Warm Home Discount in 2016 from Utilita, you may not need to apply again. All customer’s that do not need to complete an application form for the Warm Home Discount in 2017 will receive correspondence from us. However, if your circumstances have changed from last year, you need to contact us right away.

Yes, your application with your currently supplier will be affected if you transfer your Electricity supply over to Utilita before you have received your Warm Home Discount payment in 2017 from your current supplier. However once your switch has completed, you can apply to receive the Warm Home Discount payment from Utilita, you will need to apply for this through our website.

Core Group: If you have received notification from the Department for Work and Pensions confirming you will automatically receive the Warm Home Discount payment, then you will still receive this from the supplier who supplied your Electricity meter on the ‘Qualifying Date’, which for 2017 is 09/07/2017. Please remember to keep us informed regarding any changes to your address so we can make this payment to you.

Broader Group: If you have applied to receive the Warm Home Discount with Utilita in 2017, and have been accepted but decide to transfer your electricity supply to your preferred supplier, before you have received the payment from us – you will no longer be eligible.

Broader Group: If you have applied to receive the Warm Home Discount with Utilita in 2017, and have been accepted and then a change of tenancy occurs on your account, you will no longer be eligible to receive this payment from us UNLESS the new property you are moving into is also supplied by Utilita on the date you move in.

Yes, you are able to complete your sign up with Utilita, however before the transfer is complete we would advise you to contact the supplier who provided you with the payment to arrange a refund prior to your switch to Utilita and the installation of your new smart meters.

We only make automatic payments to our Core Group customers. Department for Work & Pensions will confirm who these are to us.

If you believe you are eligible under the Broader Group, you will need to apply even if you automatically received a payment from your previous supplier. You can apply online through our website during application opening times.

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