Your top-up code is the 12 digit code sent to us so that we know how much to top-up your account by. This
code can be found on your receipt if you paid at a shop, or, if you paid online or via the Utilita Mobile app,
you can find your code on your email receipt.
You will need to provide us with the code via: The Utilita Mobile app or online portal please bear in mind, your top-up can take up to 3 minutes to reach your SIM
Don't worry all your top-ups made through this method are saved on our systems. If you are concerned your top-up hasn't gone onto your SIM and you can't find your email receipt, please call our customer service line on 500 from a Utilita Mobile or 0330 0585 508 from an alternative phone.
If you top-up using a PayPoint terminal you will be provided with a receipt which has your top-up code printed on it.
The fastest way to get in touch is to chat to us online. Available 24/7.
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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh, SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem