Your transfer from Omni Energy

Ofgem, the energy regulator, has asked Utilita Energy to step in and look after Omni’s customers as the company has ceased trading.

We’ll keep you updated directly throughout the transfer process but don’t worry - there’s nothing for you to do, and your energy supply won’t be disrupted. This page includes all of the important information about your transfer and FAQs.

You’ll move to our Smart Energy tariff – one of the best priced tariffs available right now – which has no exit fees. Plus, we have no Standing Charge, so you’ll only ever pay for the energy you’ve used. Your prices may be different to the prices you paid with Omni Energy. We’ll send you a breakdown of your new prices soon but your can also find details of our prices on our website.

FAQs

  • Why have I been switched to Utilita?

    Unfortunately, Omni Energy is closing its doors, so Ofgem, the energy regulator, has asked Utilita Energy to step in and look after you as the company has ceased trading.

    We’re one of the top 10 largest energy suppliers in the UK, with over 10 years’ experience and more than 800,000 customers – so you’re in safe hands.

  • About Utilita Energy

    Utilita is the only energy company created to help households use and waste less energy – meaning we’re good for your pocket and the planet.

    We have used the latest and most reliable technology – including our award-winning My Utilita app – to give customers more visibility and control of their energy usage than ever before. This allows them to make informed decisions about their usage and, in turn, their spend.

    We're committed to becoming a net zero business by 2030 and were named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021. We currently serve more than 800,000 homes in the UK.

  • When will I switch?

    You officially became a Utilita customer on 7 November 2021.

  • What happens to my supply?

    Don't worry - there'll be no interruption to your energy supply as a result of the transfer and there's nothing for you to do. We'll automatically transfer your supply across from Omni Energy to us.

  • Will my prices change?

    Your prices may be different to the prices you paid with Omni Energy. You can find details of our prices at https://utilita.co.uk/help/our-tariffs

    You’ll move to our Smart Energy tariff – one of the best priced tariffs available right now – which has no exit fees. Plus, we have no Standing Charge, so you’ll only ever pay for the energy you’ve used.

  • Where can I see Utilita’s Terms & Conditions?

    You can find them at www.utilita.co.uk/terms

  • I’m a PAYG customer, how can I top-up?

    You can continue using your Omni Energy top-up key/card to top-up as normal. We may send you a new Utilita top-up card in the post but your current top-up key/cards will work as normal.

  • Do I need to do anything?

    You don't need to do anything. We’re working hard behind the scenes to ensure the smooth transfer of your account and we’ll keep you updated throughout the process.

  • What if I don't want to switch to Utilita?

    Once the switch is complete, you’ll be free to stay with Utilita with no exit fees, or switch to another supplier (but we hope you’ll stay). You won’t be able to switch until then due to energy industry limitations.

  • Will my payment method remain the same?

    Don’t worry - your meter will transfer over to us in the same payment mode it currently is in with Omni Energy.

  • I don't currently have a smart meter. When can I get one?

    We're prioritising the smooth transfer of your account at the moment. Once you're with Utilita, we'll get in touch with more information on how to book a smart meter install appointment so you can start enjoying the perks.

  • When can I start using My Utilita?

    You can access all the great My Utilita features, including balance updates and top-ups on the go, once a smart meter is installed in your home.

    We’ll get in touch with more information on how to book a smart meter install appointment in the future as we’re currently prioritising the smooth transfer of your account. For now, you can continue topping-up your energy in the same way as you did with Omni Energy.

  • I made a complaint to Omni Energy. What happens now?

    Any complaints raised with Omni Energy will remain with your old supplier. If you have any questions or concerns, please get in touch with us.

  • Need help paying for your energy?

    If you’re worried about paying for your energy and need some help - get in touch with us on 0330 053 5669. We may be able to help you if you have difficulties paying.

    There’s loads of free and independent help advice available to you too. To learn more, visit https://utilita.co.uk/help/paying-your-bills

  • How can I contact Utilita?

    We hope you can find all the answers to your questions in these FAQs. If you have a question that isn’t covered, you can contact us on 0330 058 3392 (Open Monday-Friday 8am – 8pm and Saturday 8am – 5pm).

    If you have an emergency, you can call us on our Emergency Line every day 8am – 10pm, 7 days a week.

  • What if I have a query before I switch to Utilita?

    If you have a query before you switch across, you can contact us directly on 0330 058 3392 or by emailing customerservices@utilita.co.uk