Utilita Mobile is exclusively available to Utilita Energy customers. Use your Customer Reference Number or
energy top-up card number to order your FREE Utilita Mobile SIM using our
online sign-up form.
Your Utilita Mobile SIM will be delivered to your preferred delivery address within 3 working days. To
activate, simply insert the SIM into your device and dial 501. If you want to keep your
old number, no problems - follow the
instructions here.
Remember, if you don't use your SIM card within 3 months of receiving it, the SIM will expire along with any
unused credit. Your Utilita Mobile service will also be disconnected, and you will lose your mobile number.
Our Pay As You Go service allows you to make calls, send SMS texts and use data, providing you have topped-up
your account balance prior to using the service. You will need to top-up whenever your account balance runs
low.
Your PAYG account balance can be used for calls, texts and data within the UK or for international and roaming
usage.
Please note, any unused credit will expire if you don’t use it for 6 months. Any refunds will also expire if
not used within 6 months.
If you run out of credit, you will not be able to make outbound calls (except for emergency service calls),
send SMS messages, or use mobile data.
Of course! You will be able to transfer your current mobile phone number to Utilita Mobile. To do this, you
will need a PAC Code which can be requested from your previous provider, or simply text PAC to
65075 from your
old SIM to receive your PAC code by SMS. The code will expire within 30 days, if you do not use it in this
time you will need to request a new code. Please check the guidance from your previous provider, as you may be
required to provide your date of birth to receive your code.
Once received, use our online form to let us know your code and the number you would like to change to.
Alternatively, call 500 using your Utilita SIM, or 0330 0585
508
from an alternative phone. Provide your PAC code along with the mobile number you want to use.
Please have your Utilita Mobile number for your new SIM, the number you want to switch to and your PAC code to
hand.
Outside of our great value Pay Monthly Plan rates; Calls are charged at 8p per minute, Texts are charged at
8p each (to UK landlines starting with 01/02/03 and UK mobiles), Data is charged at 1p per 1MB.
Check out our Pay Monthly Plans to find the best deal for you.
You can manage your account through our mobile app or online
portal
The app is compatible with iOS and Android devices, download here
To create your account :
Your PAC code will allow you to keep your phone number when you change from your old provider to Utilita
Mobile. The code will consist of three letters and six numbers e.g ABC123456. To transfer your number, fill out our online Porting form here, or contact
our Customer Services Team by calling 500 using your Utilita SIM, or 0330 0585
508 from an alternative phone.
The PAC code will expire within 30 days, if you do not use it within this time, you will need to request a new
one by texting PAC to 65075 using the SIM from your previous provider.
If you are unsure of your current pre-payment credit balance, or if you are on a monthly contract and not sure
of your contract end date, contact us by texting INFO to 85075. We'll respond by SMS with your
balance and
contract details.
Your STAC code will allow you to cancel your contract and phone number with your previous provider. The
code will consist of six numbers and three letters e.g 123456ABC. To start the cancellation process contact
our Customer Services Team by calling 500 using your Utilita SIM, or
0330 0585 508 from an alternative phone.
The STAC code will expire within 30 days, if you do not use it within this time, you will need to request a
new one by texting STAC to 75075 using the SIM from your previous provider.
If you are unsure of your current pre-payment credit balance, or if you are on a monthly contract and not sure
of your contract end date, contact us by texting INFO to 85075. We'll respond by SMS with your
balance and
contract details.
You may find your previous provider has 'network locked' your device. A PUK code (Personal Unlocking Key) will allow you to unlock your phone. If you are asked for a PUK code when using your Utilita Mobile SIM, please contact your previous provider to provide this code - please be aware this may incur an administration charge.
We recommend you register your details using the Utilita Mobile app as soon as you start using your Utilita Mobile SIM. You can manage your account, see your balance and top-up on the go using the app, available on iOS and Android. Simply connect to WIFI to download and register, alternatively you can register online here
Yes, you can order up to 5 Utilita Mobile SIMs per household. Additional SIM’s will be in the name of the main account holder. If you need to call, the main account holder will need to give permission for us to provide any information.
5G will be coming soon to Utilita Mobile. Currently, 4G is available at no additional cost
Yes, please browse our roaming offers here
We aim to deliver SIMs within 3 working days. However, if you have not received your SIM within this time please call us on 0330 0585 508 - make sure you have your full details to hand including your Utilita Mobile number & your address.
The fastest way to get in touch is to chat to us online. Available 24/7.
Find answers to your questions and share solutions with other Utilita customers.
Get helpSend us an email and we'll get back to you as soon as we can
Email usOnly call if you need to, otherwise please send us an email.
You can call us Monday to Friday, 8am to 6pm (closed bank holidays) on 03300 585 508 or by dialling 500 on your Utilita Mobile.
These options are reserved for support with Utilita Mobile only. For all Utilita Energy queries, visit our Help Centre
Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh, SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem