The Staying Connected Energy Consumer Checklist is a document produced by Consumer Focus that contains the key information that energy consumers need to know in order to get, and stay, connected to their energy supply.
To find out more, visit citizensadvice.org.uk/consumer/energy/energy-supply.
We're here to help if you're having trouble with your energy. Our Customer Care Team provides a wide range of support services if you need help to manage your energy supply. To speak to someone, call us today on 0345 072 000.
Contact Citizens Advice if you need help with an energy problem – for example with your bills or meters,
or if you’re struggling to pay for the energy you use.
They’re the official source of free and independent energy advice and support.
Go to: citizensadvice.org.uk/energy or call their consumer service on 0808 223 1133. Calls are free.
We are dedicated to providing extra help to our most vulnerable customers to make managing their account with us that much simpler.
You may be eligible to join our Priority Services Register (PSR) if you, or a member of your household are:
This confidential service allows us to see which of our customers require specific services to help manage their account and remain on supply.
Once on this register, we can:
To find out more about the PSR and how you can be included, please contact us on 03303 337 441.
Please be aware, your water supplier might also have this type of register. For more information, please contact them directly.
Need more advice?
If you're struggling with debt, or would like more information and tailored advice on your debt problem, you can contact StepChange directly on freephone 0800 138 1111.
Not sure if you have a debt problem? Take StepChange's quick online test here
If you are still unable to pay and you are on income support, job seekers allowance, pension credit or employment and support allowance you might be eligible for the Fuel Direct Scheme.
What to do if you smell gas:
Call National Gas Emergency Number on 0800 111 999.
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