Supporting you with Speak, Seek, Save

At Utilita, we completely understand that life can catch you off guard – meaning sometimes you might find yourself in a vulnerable position when it comes to paying for expected or unexpected bills.

It’s important that you know how to reach out to your energy supplier if you ever find yourself in a tricky situation when it comes to managing your energy so that you’re not on your own.

That’s why we’re supporting Citizen’s Advice and Energy UK by backing their Speak, Seek, Save campaign to educate our customers on what financial and practical support is available if their worrying about energy debt.

Speak to us.

If you ever have any worries about your energy or energy debt, please contact us as soon as you can, so that we can support you with getting back on track. Here are a few ways we might be able to help:

• Repayment Plan: We may be able to create a payment plan to help you pay off debt in instalments, taking into consideration your income, outgoings, debts, and personal circumstances.
• Priority Services Register: The Priority Services Register is a confidential service that allows us to see which of our customers require specific services and non-financial support to help manage their account and remain on supply. These services are provided free of charge.
• POWER UP: Utilita Pay As You Go customers can also apply for a POWER UP of up to £60 on gas and £40 on electric when they’ve run out of credit and need to get back on supply. Repay it on your terms by selecting the percentage that will come out of future top-ups – whether you pay it back in bitesize chunks or all in one go.
• Emergency Credit: With Utilita Pay As You Go, you get £15 Emergency Credit when your meter balance gets low. Simply accept the notification on your Smart Display to activate this emergency fund.
• Friendly Credit: Another feature of Pay As You Go is Friendly Credit hours, meaning you won’t go off supply from 2pm – 10am* – even if you run out of credit during these hours.

Seek advice on managing debt.

If you’re worried about your bill and need some help – get in touch with us on 0330 053 5669 Monday to Friday between 8am to 6pm and 8am to 2pm on Saturday. Our Billing Team may be able to help you if you’re having difficulties paying your bill.

Plus, there’s plenty of free and independent advice available if you need a little extra support:

Citizens Advice and Advice Direct Scotland

If you are struggling to pay your energy bill or if you have a problem with your meter, you can get help from Citizens Advice.

If you live in England or Wales, go to citizensadvice.org.uk/energy or contact the Citizens Advice consumer service on 0808 223 1133. 

If you live in Scotland, go to energyadvice.scot or contact Advice Direct Scotland on 0808 196 8660.

If you need specialist support to resolve your energy problem, Citizens Advice and Advice Direct Scotland can refer you directly to the Extra Help Unit Service.

Get help with StepChange

We’re working with StepChange to provide our customers with access to free debt advice and support.

Take the free Money Health Check to find out how StepChange could help you. It’s quick and easy to complete and will give you a personalised recommendation on what to do next.

Want to speak to an Advisor? You can contact StepChange’s debt helpline on 0800 138 1111. Open 8am to 8pm, Monday to Friday and 9am-2pm on Saturday.

National Debtline

Get free, trusted debt support from the independent debt advice charity, National Debtline.

You can access expert advise by calling National Debtline’s helpline on 0808 808 4000 or messaging live via webchat with an adviser. Open 9am to 8pm, Monday to Friday and 9:30am to 1pm on Saturday.

Want to get free advice that’s tailored to your budget? You can use National Debtline’s free online tool, My Money Steps, available all day, every day.

Save energy in your home.

By making simple and small changes to the way you use energy or by improving your home’s energy efficiency rating, you could save money and reduce your usage.

Here’s how we can support at Utilita:

• Energy Company Obligation Scheme (ECO): You may be eligible to get free energy-efficiency upgrades for your home, such as insulation, boilers, and solar panels, all installed by our expert engineers with the Government’s ECO Scheme. Check your eligibility and apply for the ECO Scheme.
• Great British Insulation Scheme (GBIS): With the Great British Insulation Scheme (GBIS), you could be eligible for free energy-efficient insulation in your home, all installed by our expert engineers. Check your eligibility and apply for the Great British Insulation Scheme.
• Utilita Home: Saving money is made easy with Utilita Home. Keep your pockets full by installing solar panels that could save you up £1,160* a year, plus you’ll reduce your carbon footprint too. You can also keep your home running smoothly with a new energy-efficient A-rated boiler which could save you up to £310* per year on your energy bills. Make your home more energy-efficient with Utilita Home.
• Smart Meters: Get clever with your energy! Smart Meter’s help you to see what you’re spending in real-time, understand your energy usage and manage your account on the go – meaning you can make small and simple changes to see your energy go down.
• Utilita High 5: Waste Less. Save More. Join millions of households and save £££’s with our award-winning High 5 movement. Make free and simple changes to the way you use energy at home to see your energy usage reduce. Join nearly 4 million homes saving money and reducing energy with Utilita High 5.
• Power Price List: Our Power Price List is helping the nation take the ‘what?’ out of kilowatt by showing them how much household appliances cost, per use and per year – to see where they can reduce energy usage in their home! Find your appliance, see the average running cost, and make your savings by using our Power Price List.
• Shop Smart Cook Savvy: How much does it cost to cook? We’ve partnered with Iceland to help the nation with more ways to save by sharing tips to reduce energy while cooking. Learn more about Shop Smart Cook Savvy.
• Save with Smart Score: Smart Score in My Utilita shows how efficient your home’s energy usage is and where savings can be made. Ratings are given for both electricity and gas and include information on overnight usage, items left on standby, power-hungry appliances and more. by sharing tips to reduce energy while cooking.

Can’t find what you’re looking for or need further assistance with an issue? Head over to our Help Centre for more information.