The Energy Price Cap
Explained.

Changes to the energy price cap

Ofgem has announced a change to the energy price cap effective from 1 October. The energy price cap is reviewed every three months by Ofgem, and this sets a limit on how much you can be charged per unit of gas and electricity.

From 1 October 2025, a typical household will see their energy costs rise to £1,755 per year – an increase of £35 from the last energy price cap. But don’t forget, what you pay will always depend on how much energy you use.

We’ll be in touch to let you know exactly how this impacts your prices. You’ll hear from us regularly as things change, so you always know what’s happening with your energy costs.

We know lots of people are still struggling to afford their energy. We’ve got lots of resources full of support options and advice available if you're finding it difficult.

How we’re helping customers through the ongoing cost-of-living crisis

Despite government support, we understand that you may still face challenges in affording the energy you need. This is why we continue to do all we can to help customers, including:

• Financial support: Utilita has funded more than £80 million in additional support for customers since the onset of the cost-of-living crisis.
• Social discount advocacy: Utilita is lobbying for a social discount to provide financial support directly to smart prepayment balances and bills during the winter months.
• Extra Care Team: A dedicated team is available to serve customers on the Priority Services Register.
• Innovative technology: Utilita offers trailblazing technology such as POWER UP allowing customers to self-serve interest-free account credits.
• Energy Hubs: Expanding our high street Energy Hubs to offer face-to-face advice on energy usage, affordability, and energy-saving tips to everyone, not just Utilita customers.
• Energy-saving campaigns: Promoting award-winning, cost-free methods for saving energy at home through initiatives like Energy High 5.
• Third-party support: Directing customers in financial difficulty to free and confidential third-party support services.
• Charitable partnerships: Working closely with charity partner Utilita Giving to support customers out of food and fuel poverty indefinitely.
• Benefit entitlement checks: Maximising customer incomes by conducting benefits entitlement checks, resulting in over £1.2 million in unclaimed benefits secured for Utilita households in 2024 alone.