Utilita’s Ian Burgess and his IT team pulled off the near impossible to make it business as usual during the first Covid-19 lockdown. Equipping about ...

When things go wrong, talking to someone with empathy for your problem can really help. For some people, calling a contact centre in the past was abou...

We live in a world where fuel poverty is all too common. But it doesn’t have to be that way. Smart technology that is with us today will soon revoluti...

We all like a bargain. In fact, there are people – let’s call them Frugal Frans – who would never buy something in a supermarket unless it was on offe...

Many people will remember exactly where they were when Sir Chris Hoy won a record sixth gold medal in the 2012 Olympics in London’s velodrome. It was ...

This sounds like the opening of some sort of bad joke. In many ways it is. The punchline is “When it doesn’t deliver the best service for customers”. ...