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Changes to POWER UP

To ensure POWER UP can be made available to those who need it most during the Coronavirus (COVID-19) outbreak, POWER UPs are set to a maximum of £20 for electricity and £10 for gas. This lets us offer it to more customers, over a longer period of time. The changes will take effect from today.

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Step 1

Get a POWER UP

Apply for a POWER UP from the Home or Payments screen when you’re running low on credit and worried about going off supply. Get up to £30 credit if you need to – with no extra charges!

Due to the Coronavirus (COVID-19) outbreak, POWER UPs are set to a maximum of £20 for electricity and £10 for gas.

Step 2

Tell us when you can next top-up.

Select the next date you can top-up within the next 14 days and we’ll calculate how much you may need to borrow to remain on supply.

Step 3

Choose your POWER UP

We’ll recommend a POWER UP amount but you can change it if you need to. You can POWER UP up to £30 with no extra charges!

Step 4

Choose a Recovery Rate.

You select the recovery percentage rate in which you pay the amount you’ve borrowed back over your next top-ups - it’s that simple!

Am I eligible?

You’ll have to meet the following criteria to be eligible for a POWER UP.

  • You have -£6.00 credit
  • Your meter communicates correctly
  • No debt on your account