Privacy Information Notice

Utilita Energy is committed to the operation of fair processing in relation to the collection and use of personal information. This Privacy Information Notice explains how we will collect and use your personal information to provide the Warm Home discount scheme year 2020 – 2021.

Utilita Energy Limited is the controller in respect of personal information used in the verification of the scheme. If you have any questions or concerns in relation to this Privacy Information Notice you can contact our Data Protection Officer at DPO@utilita.co.ukor write to us at Utilita Energy, Hutwood Court, Bournemouth Road, Chandlers Ford, Eastleigh, SO53 3QB.

We will only process your information for the scheme where you have applied to be included in the scheme.

What information we may collect and how we use it

  • 1.1. We collect information about you:
    • 1.1.1. When you complete your application.
    • 1.1.2. Where you have volunteered information to continue your application.
  • 1.2. The information we may collect includes:
    • 1.2.1. Name
    • 1.2.2. Contact details (Phone number, Email address, Address)
    • 1.2.3. Relevant benefit information
    • 1.2.4. Vulnerability and health information
  • 1.3. We use this information to identify you, to progress your application, and to verify the information you have provided.
  • 1.4. We may collect and process information relating to vulnerabilities or health related problems where it is relevant for your application. We will only collect and use this information with your explicit consent.
  • 1.5. We may share your information with:
    • 1.5.1. Our verification partner ‘The Department for Work and Pensions’.
    • 1.5.2. Fraud prevention services to prevent abuse of the scheme.
  • 1.6. We collect information that you provide us when entering the competition and from your account that you hold with Utilita.

Our legal bases for collecting and processing your personal data

  • 2.1. Our legal basis for collecting this information is to allow you to apply for the Warm Home discount broader group scheme.
  • 2.2. We will only collect the information categories listed above if you have explicitly consented to us processing this information. This consent will be collected when you apply for the Scheme. (‘Consent’)
  • 2.3. We may use your data to improve the scheme for future years, we believe this is in our business interest to ensure the scheme becomes more accessible. (‘Legitimate Interest’)

How we look after your information

  • 3.1. Information we hold about you is stored on secure servers that are protected from external access using best practice in information technology. Staff access our systems by individual password protected schemes, which limit access to personal data to those who need to use it to provide our services.
  • 3.2. Your information will be sent to the Department of Work and Pensions for verification. This will be transferred using best practice in information security and only those who have a need to view this information will be allowed access.

Your rights

  • 4.1. Under Data Protection law, you have rights in relation to the information we collect and process about you.
  • 4.2. You have the right to ask us for your personal information that we hold and process about you. This is known as a subject access request.
  • 4.3. You can also ask:
    • 4.3.1. That any inaccurate information we hold about you is corrected;
    • 4.3.2. That we delete information about you for certain purposes;
    • 4.3.3. That we don’t make decisions about you by completely automated means;
    • 4.3.4. That personal data you have given us be provided to you in a common machine-readable format, or sent to a third party where this is technically feasible.
  • 4.4. The rights set out above may apply in limited circumstances, and we may not always be able to comply with your request to exercise these rights. We will try to respond to a request to exercise your rights within 1 month.
  • 4.5. To find out more about your rights please visit the Information Commissioners Officer website here: https://ico.org.uk/your-data-matters/.
  • 4.6. If you are unhappy with the way we handle your personal information, please contact our Data Protection Officer at DPO@utilita.co.uk. We will try to address your concerns. You can also complain to the Information Commissioners Office who is the relevant regulatory body.

Changes to the Privacy Information Notice

  • 5.1. Any changes we make to our Privacy Information Notice will be posted online or included in communications to you from time to time.

This notice applies from 5th August 2020