My Utilita Features

My Utilita is our award-winning app, created to put the power in your hands. With My Utilita, you can:

  • View your current balance, anytime, anywhere.
  • Top-up from as little as £2, without leaving the sofa.
  • POWER UP and get back on supply when you’ve run out of credit.
  • Stay in control and lower your energy usage with Smart Score.
  • Use Savings to put aside a little extra for when you need it.
  • Submit a meter reading and view your latest bill.
  • Check your tariff.
  • Change your account details and marketing preferences.

Plus, you’ll have access to exclusive rewards with Utilita Extra – so be sure to keep up to date with the latest notifications in My Utilita.

Still need help?

The fastest way to get in touch is to chat to us online. Available 24/7.

CHAT TO US

Utilita Community

Find answers to your questions and share solutions with other Utilita customers.

Get help

If you need to get in touch

Send us an email
Call us

Only call if you need to, otherwise please use our online chat.

Select the top-up card that looks like yours

IHD & Blue Card
Freedom Meter & (&) to & Red Card
If you’ve lost supply, you can call our Emergency Line every day from 8am to 10pm on 03452 068 999
General Enquiries

Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 03303 337 442
Or if you’re moving home on 03452 068 777

Need help with your bill?

Call us Monday to Friday, 8am to 6pm on 03330 156 662

Available 24/7

Top-up over the phone on 03452 068 333
Pay a bill on 03300 537 657

Lost supply? - please call our Emergency Line on 03452 068 999 so we can get you back on supply quickly!
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)

03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.