Accessibility

If you need assistance

From our tech to our customer service - we do our best to make sure every customer can understand their energy. We’re committed to providing all of our services to the widest possible audience, regardless of technology or ability. Should you require additional help browsing our website or speaking to our customer service team, please try the tools below:

• Website Accessibility with Recite Me

  We work with Digital Accessibility champions, Recite Me to make our website compatible with their Website Accessibility Assistive Toolbar. For help ranging from visual impairments, learning difficulties, English as a second language and more, simply click the speaker icon in the top right corner.

• Sign language and signers

  Those who may be deaf or hard of hearing shouldn’t be restricted when it comes to calling our customer service team for urgent assistance, advice or help with their energy. We work with Sign Solutions to provide an interpreter when needed.

  Find out more

Additional support