Pay As You Go

With Pay As You Go energy, you choose how much you spend and when. There’s loads of ways to top-up, plus features to give you a helping hand and save you £££s if you're struggling.

Paying for your energy

Topping-up is easy, and there’s loads of ways to do it:

• Top-up with My Utilita - Download our app to top-up on the go from £2.
• Top-up online – Visit utilita.co.uk/payments and follow the simple steps.
• Visit a PayPoint or Payzone - Use your top-up cards to top-up with cash at any PayPoint or Payzone shop. They’ll process your payment, and your meter will be updated automatically.
• Call us - Call our Automated Top-up Line on 03452 068 333. You’ll need your 19-digit top-up number on the back of your top-up card.

Pay As You Go features

Get £15 Emergency Credit when your meter balance gets low. Simply accept the notification on your Smart Display to activate this emergency fund.

Your available Emergency Credit can be seen on your home screen on My Utilita - nice! You can download My Utilita from the App Store or Google Play Store.

Friendly Credit hours mean you won’t go off supply at key times. You won’t lose supply from 2pm - 10am* even if you’ve run out of credit. If you’ve been a Utilita customer for over three years, Friendly Credit Hours also extend to all day Monday - Great!

You can view within My Utilita when you're in Friendly Credit Hours.

Apply for a POWER UP of up to £60 on gas and £40 on electric when you’ve run out of credit and need to get back on supply. Pay it back on your terms as a % of your future top-ups – easy!

*Subject to change

Save energy, save money

Save with Smart Score

Smart Score in My Utilita shows how efficient your home’s energy usage is and where savings can be made. Ratings are given for both electricity and gas and include information on overnight usage, items left on standby, power-hungry appliances and more.

Manage your budget with Savings

The My Utilita Savings feature helps you to better manage your top-ups and save money for when your energy spend may be a bit higher. Simply set your target (how much you’d like to save) and pay into your Savings when you can.

FAQs

• How do I access Emergency Credit?

  You can access up to £15 Emergency Credit if you’re struggling to top-up. If you need to use it, press E-Credit when your balance reaches £0 and the Low Credit Alert is displayed on your In-Home Display.

  Your credit will then be displayed as a negative balance and run down to -£15. If you top-up whilst in Emergency Credit, don’t forget to fully repay the credit that you’ve used. It's never been easier to view your Emergency Credit available - just check your home screen on My Utilita. You can download My Utilita from the App Store or Google Play Store.

  In addition to the Emergency Credit, you must also ensure the meter is topped-up by at least £1 to avoid loss of supply.

  For example, if you’ve used £3 of Emergency Credit, then you’ll need to top-up at least £4.

• How does Friendly Credit work?

  Our Friendly Credit hours means you never lose supply during evenings, weekends or bank holidays – even if your Emergency Credit runs out or has not been activated. Your smart meters automatically enter Friendly Credit mode every day from 2pm until 10am* the next working day – giving you plenty of time to top-up your supply. If you’ve been a Utilita customer for over three years, Friendly Credit Hours also extend to all day Monday - Great! You can view in your My Utilita app when you're in Friendly Credit Hours. You can download My Utilita from the App Store or Google Play Store.

  *Subject to change

• How do I apply for a POWER UP?

  Apply for a POWER UP of up to £60 on gas and £40 on electric when you’ve run out of credit and need to get back on supply. You can access POWER UP from the Home or Payments screen in My Utilita.

• Can I move my credit between meters?

  Yes. Simply head to the Payments section of the My Utilita app and select Transfer Credit (or Transfer Credit from your Savings page). From here, you can select your meter and the amount you’d like to transfer to your Savings. Please leave up to 30 minutes for the transfer to complete.

  Once this is complete, use any credit from your Savings to top-up the meter of your choice by choosing ‘Withdraw Savings’ from your Savings page.

• How do I add money to my Savings?

  Head to Payments in My Utilita. From here, you can set aside as little as £2 when you next top up. You’ll also be able to track your savings progress and transfer any funds for when you need them most.